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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
It took longer than expected. The warranty company wouldn't cover the rental for the full amount and cut it down to only 7 days. I understand it takes a while to get parts and get the work done. I was unaware of this time limit. My only feedback would be that it would have been good to have known this if this is something you encounter regularly working with warranty companies like this. I was using another dealership before this and my experience has dramatically improved with Prosper Ford! Everyone I have worked with is su... read more
Business response:
Thank you for your feedback! We understand warranty company limitations can be frustrating, and your point about communicating potential time restrictions is valuable for improving our process. We're thrilled your experience has improved significantly with Prosper Ford and that our knowledgeable team has made such a positive difference. Your insights will help us better prepare future customers for similar warranty situations.
It was a good experience. They got the work done in several hours. They also provided an Uber ride home after I dropped off the vehicle.
Business response:
Thank you for the positive feedback! We're glad we could complete your service efficiently and that our Uber transportation made the process convenient for you. Your satisfaction means a great deal to our team at Prosper Ford.
Very nice and efficient I appreciate that my car was delivered to me....that is a good reason to return
Business response:
Thank you for your positive feedback! We're thrilled that you found our service efficient and that delivering your car directly to you made such a meaningful difference. We appreciate you taking the time to share your experience and look forward to serving you again!
Building and car lot were very clean and presentable. Staff were approachable and responsive. Pricing and deals were good. Vehicle was cleaned and had good add-ons.
Business response:
Thank you for your positive feedback! We're thrilled that you found our facility clean and welcoming, our staff helpful, and our pricing competitive. We're especially pleased that you were satisfied with your vehicle's condition and features. Your 5-star review means a great deal to us at Prosper Ford, and we appreciate you sharing your experience.
Great fast, dependable service. I especially liked the convenience of the car delivery to my home after the work was finished!
Business response:
Thank you for your positive feedback! We're thrilled that you appreciated our quick service and home delivery convenience. Your experience means a lot to our team at Prosper Ford, and we look forward to serving you again!
Professional and accommodating customer service. Service was performed quickly and efficiently. I will definitely consider using Prosper Ford for future service needs.
Business response:
Thank you for sharing your experience! We're delighted our team provided professional and efficient service. We appreciate your confidence in Prosper Ford and look forward to serving you again.
Attentive, professional and knowledgeable I'd continue to go back for services at prosper ford as long as I can work with Kerri
Business response:
Thank you for the positive feedback! We're thrilled you had such a great experience with Kerri and appreciate your recognition of our attentive, professional service. We look forward to serving you again at Prosper Ford!
Cody kept us informed the progress with prompt updates. The repairs were explained thoroughly, and any modifications were discussed before they were made
Business response:
Thank you for sharing your experience! We're glad Cody kept you well-informed throughout the repair process and that everything was clearly explained. We truly value your feedback and appreciate customers who recognize our commitment to transparency and communication at Prosper Ford.
First time bringing it in for oil change, and check on recall Nothing else to say
Business response:
Thank you for choosing Prosper Ford for your first oil change and recall check. We appreciate your trust and look forward to serving you again.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,291 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.