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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Excellent l Staff very helpful, friendly and kept us informed during the whole process. Vehicle needed repairs due to rabbit eating wiring under the hood.
Business response:
Thank you for your review! We understand that dealing with unexpected vehicle repairs can be stressful, especially when caused by something as unusual as wildlife damage to your wiring. Your feedback about our team being helpful and keeping you well-informed throughout the repair process means a great deal to us. We work hard to ensure every customer feels supported during their service experience, and we're pleased to hear that our staff's friendly approach made a positive difference for you. It's wonderful to know that we ... read more
It's good dealership Good dealership finance team is very fast. Fixed door module on my truck like they said they would when I dropped it off I gave the guy few other issues I noticed while test driving truck said he would fix it but it didn't happen don't know why
Business response:
We are absolutely thrilled to hear about your positive experience! Your feedback about our finance team working quickly means so much to us, and we're glad we could take care of the door module repair as promised when you brought your truck in. We understand your disappointment about the additional concerns that weren't addressed during your visit, and we truly value you bringing this to our attention. Your experience helps us continue improving our service, and we appreciate you taking the time to share both the positives a... read more
Here’s a shorter version: ⸻ ⭐️⭐️⭐️⭐️⭐️ After my vehicle was unexpectedly totaled, I needed a new car ASAP. The team at Prosper Ford made the whole process fast and stress-free. Daniel Weaver did an amazing job—professional, patient, and truly helpful. He went above and beyond to get me back on the road quickly. I’ll happily return to buy from him again. Shoutout to Caleb, Pascal, and Taylor for being so friendly and welcoming. Great experience all around!
As always great customer service As always great customer service, they treat you like family
Business response:
Thank you for your wonderful feedback! We are truly grateful that you consistently experience excellent service with us. It means everything to hear that our team makes you feel like part of the family. Your loyalty and trust inspire us to continue delivering the caring, personal attention that makes every visit special. We look forward to serving you again soon.
They listened! They worked hard to earn business. They were just incredible from start to finish.
Business response:
We are thrilled to hear about your wonderful experience with our team. Your feedback about how we worked hard to earn your business truly means the world to us. Knowing that we provided incredible service from beginning to end reinforces our commitment to listening to our customers and delivering exceptional experiences. Thank you for taking the time to share your positive thoughts - it motivates our entire team to continue providing the same outstanding level of service to every customer who walks through our doors.
Great customer service and did a great job on my Bronco Cody helped with all my needs with my Bronco and getting a loaner car while it was being worked on.
Business response:
We are grateful for your wonderful feedback about your Bronco service experience. It's heartwarming to hear that you received excellent customer service and quality work on your vehicle. We understand how important it is to have seamless support throughout the entire process, including assistance with transportation needs. Your positive experience reflects our commitment to taking care of every detail for our customers. Thank you for choosing Prosper Ford and for taking the time to share your experience.
Tony has helped me with my first two oil changes and has been good to work with. Answered all my questions
Business response:
We are thrilled to hear about your positive experience. It's wonderful to know that Tony has been helpful during your service visits and took the time to thoroughly address all of your questions. Providing exceptional customer service and ensuring our customers feel confident and informed is exactly what we strive for. We appreciate you taking the time to share your feedback and look forward to continuing to serve you for all your automotive needs.
Great service and communication. I was well taken care of from drop of to pick up.
Smooth Great customers service. Smooth process. My car wasnt in the shop for too long
Business response:
We are thrilled to hear about your positive experience with our service team. It's wonderful to know that you found the process efficient and that we were able to minimize your vehicle's time in service. Your feedback about the quality customer service means a great deal to us at Prosper Ford. We appreciate you taking the time to share your experience and look forward to continuing to serve you with the same level of care in the future.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,991 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.