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Quality Buick GMC, INC.
- Car Dealers
- Albuquerque, NM
About this business
Location details
7901 Lomas Blvd NE, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 1:30 p.m. | |
| Sun | Closed |
I scheduled a an appointment for a safety recall 5 days in advance of appointment. I received a confirmation email, I even received an email asking if I wanted to purchase new wipers for my car while I'm there. I arrive for my appointment and they don't have me in the system anywhere. They act like they are doing me a favor by getting me in today. Oops, "sorry, we don't keep that part in stock". They wanted to reschedule. I said, "no thank you."
Business response:
Thank you for taking the time to share your recent experience at Quality Buick GMC. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Quality Buick GMC Team
Purchased a NEW 2017 Terrain from the dealership in June of 2017. Immediately the Air Conditioning system went on the fritz. After three years of trips back and forth to the service department, and three summers of unreliable air conditions, the dealership has done absolutely nothing to try to repair the vehicle. The vehicle came with a 3 year bumper to bumper warranty that was in the end useless. Not a slice screw was turned or nut tightened in an attempt to repair the NEW vehicle that I purchase. So here I am, the consum... read more
Business response:
Our team has acknowledged this review.
Purchased a NEW 2017 Terrain from the dealership in June of 2017. Immediately the Air Conditioning system went on the fritz. After three years of trips back and forth to the service department, and three summers of unreliable air conditions, the dealership has done absolutely nothing to try to repair the vehicle. The vehicle came with a 3 year bumper to bumper warranty that was in the end useless. Not a slice screw was turned or nut tightened in an attempt to repair the NEW vehicle that I purchase. So here I am, the consum... read more
Business response:
Our team has acknowledged this review.
Purchased a NEW 2017 Terrain from the dealership in June of 2017. Immediately the Air Conditioning system went on the fritz. After three years of trips back and forth to the service department, and three summers of unreliable air conditions, the dealership has done absolutely nothing to try to repair the vehicle. The vehicle came with a 3 year bumper to bumper warranty that was in the end useless. Not a slice screw was turned or nut tightened in an attempt to repair the NEW vehicle that I purchase. So here I am, the consum... read more
Business response:
Our team has acknowledged this review.
My 92 year-old mom was told she couldn't drive anymore, so I was sent to Missouri to get her 2014 Buick Encore, drive it to California and present it to my daughter and her husband. Somewhere a few miles east of Albuquerque, the check engine light came on. It was 4:15pm and, somewhat nervous, I called Quality Buick-GMC and told the service advisor I was in transit on I-40 and would like to stop by for a quick check. The service advisor told me he was sending his techs home at 5; even if I got there soon he was swamped and... read more
Business response:
The behavior you described does not align with our team's values, and we would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact us at your earliest convenience. Sincerely, The Quality Buick GMC Team
My 92 year-old mom was told she couldn't drive anymore, so I was sent to Missouri to get her 2014 Buick Encore, drive it to California and present it to my daughter and her husband. Somewhere a few miles east of Albuquerque, the check engine light came on. It was 4:15pm and, somewhat nervous, I called Quality Buick-GMC and told the service advisor I was in transit on I-40 and would like to stop by for a quick check. The service advisor told me he was sending his techs home at 5; even if I got there soon he was swamped and... read more
Business response:
The behavior you described does not align with our team's values, and we would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact us at your earliest convenience. Sincerely, The Quality Buick GMC Team
My 92 year-old mom was told she couldn't drive anymore, so I was sent to Missouri to get her 2014 Buick Encore, drive it to California and present it to my daughter and her husband. Somewhere a few miles east of Albuquerque, the check engine light came on. It was 4:15pm and, somewhat nervous, I called Quality Buick-GMC and told the service advisor I was in transit on I-40 and would like to stop by for a quick check. The service advisor told me he was sending his techs home at 5; even if I got there soon he was swamped and... read more
Business response:
The behavior you described does not align with our team's values, and we would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact us at your earliest convenience. Sincerely, The Quality Buick GMC Team
useless. they don"t answer the phone or return calls or answer emails. i need to order some parts today before the weekend starts not recommended. avoid avoid avoid
Business response:
Thank you for reaching out to us, your concerns are taken very seriously. We know our customers' time is valuable and we'll take this as an area where we can improve moving forward. Sincerely, The Quality Buick GMC Team
useless. they don"t answer the phone or return calls or answer emails. i need to order some parts today before the weekend starts not recommended. avoid avoid avoid
Business response:
Thank you for reaching out to us, your concerns are taken very seriously. We know our customers' time is valuable and we'll take this as an area where we can improve moving forward. Sincerely, The Quality Buick GMC Team
Frequently asked questions about Quality Buick GMC, INC.
How is Quality Buick GMC, INC. rated?
Quality Buick GMC, INC. has a 4.2 star rating with 2,062 reviews.
When is Quality Buick GMC, INC. open?
Quality Buick GMC, INC. is closed now. It will open at 7:00 a.m.