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Quality Buick GMC, INC.
- Car Dealers
- Albuquerque, NM
About this business
Location details
7901 Lomas Blvd NE, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 1:30 p.m. | |
| Sun | Closed |
useless. they don"t answer the phone or return calls or answer emails. i need to order some parts today before the weekend starts not recommended. avoid avoid avoid
Business response:
Thank you for reaching out to us, your concerns are taken very seriously. We know our customers' time is valuable and we'll take this as an area where we can improve moving forward. Sincerely, The Quality Buick GMC Team
I took my 2010 Acadia in because the check enging light was on. I was first told it would cost 100.00 for the diagnostic test. The next thing I hear is that now it is going to cost 200.00 for the test. When Mario calls me back, he proceeds to tell me that my automobile needs $6000.00 worth of repairs. I am a woman, so I questioned him further. He finally told me that I would not have to do 4000.00 of it right away. I took my friend's dad with me to talk to Mario about my car. My dad's friend talked me into getting a s... read more
Business response:
We are very sorry to hear about your recent experience with our service department. If you would be open to contacting us at your earliest convenience, we would greatly appreciate the opportunity to further discuss your situation. We look forward to speaking with you and regaining your trust in our business. Sincerely, Quality Buick GMC Team
I took my 2010 Acadia in because the check enging light was on. I was first told it would cost 100.00 for the diagnostic test. The next thing I hear is that now it is going to cost 200.00 for the test. When Mario calls me back, he proceeds to tell me that my automobile needs $6000.00 worth of repairs. I am a woman, so I questioned him further. He finally told me that I would not have to do 4000.00 of it right away. I took my friend's dad with me to talk to Mario about my car. My dad's friend talked me into getting a s... read more
Business response:
We are very sorry to hear about your recent experience with our service department. If you would be open to contacting us at your earliest convenience, we would greatly appreciate the opportunity to further discuss your situation. We look forward to speaking with you and regaining your trust in our business. Sincerely, Quality Buick GMC Team
I took my 2010 Acadia in because the check enging light was on. I was first told it would cost 100.00 for the diagnostic test. The next thing I hear is that now it is going to cost 200.00 for the test. When Mario calls me back, he proceeds to tell me that my automobile needs $6000.00 worth of repairs. I am a woman, so I questioned him further. He finally told me that I would not have to do 4000.00 of it right away. I took my friend's dad with me to talk to Mario about my car. My dad's friend talked me into getting a s... read more
Business response:
We are very sorry to hear about your recent experience with our service department. If you would be open to contacting us at your earliest convenience, we would greatly appreciate the opportunity to further discuss your situation. We look forward to speaking with you and regaining your trust in our business. Sincerely, Quality Buick GMC Team
The dealership is a joke. Sent the new truck I bought to get detailed. Came back with one door scratched through the paint and another dented. With a little bit of touch up paint on it. WTF! Sent it in to get painted. Did not paint it properly so had to be painted a second time. Now the doors do not aline properly. All this because they first tried to cover up damage and when they got caught they didn't even fix it properly. This place is a joke!
Business response:
We understand that you had a frustrating experience and want to learn more regarding your recent visit. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Quality Buick GMC Team
The dealership is a joke. Sent the new truck I bought to get detailed. Came back with one door scratched through the paint and another dented. With a little bit of touch up paint on it. WTF! Sent it in to get painted. Did not paint it properly so had to be painted a second time. Now the doors do not aline properly. All this because they first tried to cover up damage and when they got caught they didn't even fix it properly. This place is a joke!
Business response:
We understand that you had a frustrating experience and want to learn more regarding your recent visit. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Quality Buick GMC Team
The dealership is a joke. Sent the new truck I bought to get detailed. Came back with one door scratched through the paint and another dented. With a little bit of touch up paint on it. WTF! Sent it in to get painted. Did not paint it properly so had to be painted a second time. Now the doors do not aline properly. All this because they first tried to cover up damage and when they got caught they didn't even fix it properly. This place is a joke!
Business response:
We understand that you had a frustrating experience and want to learn more regarding your recent visit. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Quality Buick GMC Team
The service department at Quality is definitely anything but quality. Wait times are ridiculous for a simple oil change and tire rotation. Unfortunately when we bought the car we bought a service package so we don't want to waste our money and take it somewhere else. Our last change took over three hours. The change today took an hour and a half because they decided to do a change on their friend's, who came in after us, car first. No they didn't have an appointment. For warranty work we go to Petri which has an awesome ... read more
Business response:
Thank you for your feedback. We strive for 100% customer satisfaction and we're sorry to hear that your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Quality Buick GMC Team
The service department at Quality is definitely anything but quality. Wait times are ridiculous for a simple oil change and tire rotation. Unfortunately when we bought the car we bought a service package so we don't want to waste our money and take it somewhere else. Our last change took over three hours. The change today took an hour and a half because they decided to do a change on their friend's, who came in after us, car first. No they didn't have an appointment. For warranty work we go to Petri which has an awesome ... read more
Business response:
Thank you for your feedback. We strive for 100% customer satisfaction and we're sorry to hear that your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Quality Buick GMC Team
Frequently asked questions about Quality Buick GMC, INC.
How is Quality Buick GMC, INC. rated?
Quality Buick GMC, INC. has a 4.2 star rating with 2,062 reviews.
When is Quality Buick GMC, INC. open?
Quality Buick GMC, INC. is closed now. It will open at 7:00 a.m.