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Quality Buick GMC, INC.
- Car Dealers
- Albuquerque, NM
About this business
Location details
7901 Lomas Blvd NE, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 1:30 p.m. | |
| Sun | Closed |
I took my 2010 Acadia in because the check enging light was on. I was first told it would cost 100.00 for the diagnostic test. The next thing I hear is that now it is going to cost 200.00 for the test. When Mario calls me back, he proceeds to tell me that my automobile needs $6000.00 worth of repairs. I am a woman, so I questioned him further. He finally told me that I would not have to do 4000.00 of it right away. I took my friend's dad with me to talk to Mario about my car. My dad's friend talked me into getting a s... read more
Business response:
We are very sorry to hear about your recent experience with our service department. If you would be open to contacting us at your earliest convenience, we would greatly appreciate the opportunity to further discuss your situation. We look forward to speaking with you and regaining your trust in our business. Sincerely, Quality Buick GMC Team
I took my 2010 Acadia in because the check enging light was on. I was first told it would cost 100.00 for the diagnostic test. The next thing I hear is that now it is going to cost 200.00 for the test. When Mario calls me back, he proceeds to tell me that my automobile needs $6000.00 worth of repairs. I am a woman, so I questioned him further. He finally told me that I would not have to do 4000.00 of it right away. I took my friend's dad with me to talk to Mario about my car. My dad's friend talked me into getting a s... read more
Business response:
We are very sorry to hear about your recent experience with our service department. If you would be open to contacting us at your earliest convenience, we would greatly appreciate the opportunity to further discuss your situation. We look forward to speaking with you and regaining your trust in our business. Sincerely, Quality Buick GMC Team
The dealership is a joke. Sent the new truck I bought to get detailed. Came back with one door scratched through the paint and another dented. With a little bit of touch up paint on it. WTF! Sent it in to get painted. Did not paint it properly so had to be painted a second time. Now the doors do not aline properly. All this because they first tried to cover up damage and when they got caught they didn't even fix it properly. This place is a joke!
Business response:
We understand that you had a frustrating experience and want to learn more regarding your recent visit. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Quality Buick GMC Team
The dealership is a joke. Sent the new truck I bought to get detailed. Came back with one door scratched through the paint and another dented. With a little bit of touch up paint on it. WTF! Sent it in to get painted. Did not paint it properly so had to be painted a second time. Now the doors do not aline properly. All this because they first tried to cover up damage and when they got caught they didn't even fix it properly. This place is a joke!
Business response:
We understand that you had a frustrating experience and want to learn more regarding your recent visit. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Quality Buick GMC Team
The dealership is a joke. Sent the new truck I bought to get detailed. Came back with one door scratched through the paint and another dented. With a little bit of touch up paint on it. WTF! Sent it in to get painted. Did not paint it properly so had to be painted a second time. Now the doors do not aline properly. All this because they first tried to cover up damage and when they got caught they didn't even fix it properly. This place is a joke!
Business response:
We understand that you had a frustrating experience and want to learn more regarding your recent visit. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Quality Buick GMC Team
The service department at Quality is definitely anything but quality. Wait times are ridiculous for a simple oil change and tire rotation. Unfortunately when we bought the car we bought a service package so we don't want to waste our money and take it somewhere else. Our last change took over three hours. The change today took an hour and a half because they decided to do a change on their friend's, who came in after us, car first. No they didn't have an appointment. For warranty work we go to Petri which has an awesome ... read more
Business response:
Thank you for your feedback. We strive for 100% customer satisfaction and we're sorry to hear that your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Quality Buick GMC Team
The service department at Quality is definitely anything but quality. Wait times are ridiculous for a simple oil change and tire rotation. Unfortunately when we bought the car we bought a service package so we don't want to waste our money and take it somewhere else. Our last change took over three hours. The change today took an hour and a half because they decided to do a change on their friend's, who came in after us, car first. No they didn't have an appointment. For warranty work we go to Petri which has an awesome ... read more
Business response:
Thank you for your feedback. We strive for 100% customer satisfaction and we're sorry to hear that your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Quality Buick GMC Team
The service department at Quality is definitely anything but quality. Wait times are ridiculous for a simple oil change and tire rotation. Unfortunately when we bought the car we bought a service package so we don't want to waste our money and take it somewhere else. Our last change took over three hours. The change today took an hour and a half because they decided to do a change on their friend's, who came in after us, car first. No they didn't have an appointment. For warranty work we go to Petri which has an awesome ... read more
Business response:
Thank you for your feedback. We strive for 100% customer satisfaction and we're sorry to hear that your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Quality Buick GMC Team
Purchased our Tacoma on 3/25/18 with sales rep Miquel, very helpful and knowledgeable about the vehicles we looked at, after the sale was a different story, within an hour we noticed no jack and no owners manual we called him immediately and he said come by the lot. So on 3/27/18 with full payment of vehicle in hand I went to the dealership on Lomas, I called his cell and he said he was doing an off lot vehicle purchase to come back in an hour which I did. I called and said I was outside with 2 sleeping grandkids could he... read more
Business response:
Angela, thank you for taking the time to provide us with this feedback. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Quality Buick GMC. If you have any questions or would care to discuss this further, please do not hesitate to contact or visit us at your earliest convenience. Regards, Quality Buick GMC Team
Frequently asked questions about Quality Buick GMC, INC.
How is Quality Buick GMC, INC. rated?
Quality Buick GMC, INC. has a 4.2 star rating with 2,001 reviews.
When is Quality Buick GMC, INC. open?
Quality Buick GMC, INC. is open now. It will close at 6:00 p.m.