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Quality Buick GMC, INC.
- Car Dealers
- Albuquerque, NM
About this business
Location details
7901 Lomas Blvd NE, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 1:30 p.m. | |
| Sun | Closed |
They ran my credit without me filling out a credit app in person. Applied for prequal in GM Financial website. The prequal is not supposed to affect credit. Stay clear of this place and their shady practices. When confronted with this information they were extremely rude and hung up on me. Update: Upon speaking to them again I was told that GM Financial ran the hard pull, but in the dealership name? I don't think so. GM Financial would not explicitly state the prequal would not affect credit if it in fact did. That open... read more
Business response:
Thank you for sharing your experience with us, Curtis. We appreciate your feedback regarding the credit application process and the interaction you had with our team. We would never pull credit without consent from a customer, however, when you filled out the application online you checked the box giving your consent to check your credit for a prequalification. Your concerns are important, and we would like to discuss this matter further to better understand and address the situation. Please feel free to reach out to Quality... read more
Absolute terrible Customer Service Department! We have called to schedule service and left several voicemails and no one ever answers in the Service Department. Their voicemail states "We will call you back in 30 minutes." They NEVER call back. We have left many messages and always get the same "We will call you back in 30 minutes" and never get a call back. Talked to the receptionist about this problem and they were no help either. Terrible Customer Service and even worse Customer Service from the actual Service Depar... read more
Business response:
Thank you for sharing your experience with us, Steve. We understand your frustration regarding the challenges you've faced in reaching our Service Department at Quality Buick GMC. Your feedback is important, and we are actively working to improve our customer service. We appreciate your patience and look forward to resolving this issue for you. Sincerely, The Quality Buick GMC Team
Absolute terrible Customer Service Department! We have called to schedule service and left several voicemails and no one ever answers in the Service Department. Their voicemail states "We will call you back in 30 minutes." They NEVER call back. We have left many messages and always get the same "We will call you back in 30 minutes" and never get a call back. Talked to the receptionist about this problem and they were no help either. Terrible Customer Service and even worse Customer Service from the actual Service Depar... read more
Business response:
Thank you for sharing your experience with us, Steve. We understand your frustration regarding the challenges you've faced in reaching our Service Department at Quality Buick GMC. Your feedback is important, and we are actively working to improve our customer service. We appreciate your patience and look forward to resolving this issue for you. Sincerely, The Quality Buick GMC Team
Absolute terrible Customer Service Department! We have called to schedule service and left several voicemails and no one ever answers in the Service Department. Their voicemail states "We will call you back in 30 minutes." They NEVER call back. We have left many messages and always get the same "We will call you back in 30 minutes" and never get a call back. Talked to the receptionist about this problem and they were no help either. Terrible Customer Service and even worse Customer Service from the actual Service Depar... read more
Business response:
Thank you for sharing your experience with us, Steve. We understand your frustration regarding the challenges you've faced in reaching our Service Department at Quality Buick GMC. Your feedback is important, and we are actively working to improve our customer service. We appreciate your patience and look forward to resolving this issue for you. Sincerely, The Quality Buick GMC Team
I wouldn't take my Wheelbarrow to them. The person doing detailing is a complete moron. Prices are inflated and quality is extremely poor. Use them at your own risk.
Business response:
We acknowledge your review and are currently looking into the events you’ve detailed.
I wouldn't take my Wheelbarrow to them. The person doing detailing is a complete moron. Prices are inflated and quality is extremely poor. Use them at your own risk.
Business response:
We acknowledge your review and are currently looking into the events you’ve detailed.
I wouldn't take my Wheelbarrow to them. The person doing detailing is a complete moron. Prices are inflated and quality is extremely poor. Use them at your own risk.
Business response:
We acknowledge your review and are currently looking into the events you’ve detailed.
I took my in for a oil change and a burnt out headlight. They called 2 hours later and said it was ready. When I arrived to pick it up I checked the headlight and it had not been fixed. They said I had to start my process all over again and it took another 2 hours. The checklist they gave me even showed it was checked off as ok. This makes me feel like they do not do a thorough job Why bother with a checklist if they don't really check it. This is the first time I took my car to a dealer for service. I will think twice bef... read more
Business response:
Thank you for taking the time to leave us your review, Peggy. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Quality Buick GMC Team
I took my in for a oil change and a burnt out headlight. They called 2 hours later and said it was ready. When I arrived to pick it up I checked the headlight and it had not been fixed. They said I had to start my process all over again and it took another 2 hours. The checklist they gave me even showed it was checked off as ok. This makes me feel like they do not do a thorough job Why bother with a checklist if they don't really check it. This is the first time I took my car to a dealer for service. I will think twice bef... read more
Business response:
Thank you for taking the time to leave us your review, Peggy. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Quality Buick GMC Team
Frequently asked questions about Quality Buick GMC, INC.
How is Quality Buick GMC, INC. rated?
Quality Buick GMC, INC. has a 4.2 star rating with 2,001 reviews.
When is Quality Buick GMC, INC. open?
Quality Buick GMC, INC. is closed now. It will open at 7:00 a.m.