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Quality Buick GMC, INC.
- Car Dealers
- Albuquerque, NM
About this business
Location details
7901 Lomas Blvd NE, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 1:30 p.m. | |
| Sun | Closed |
Brought new truck took service a year to find rattle. Then had hail damage insurance company tried to under pay me finally got them to Quality to do a estimate was told by quality that they had no copy of estimate had to go by what insurance says and you know what truth tellers they are. As a customer I have never felt so insufficient. Became a member of the Dilernzo family and see how low they can make you feel. Putting the fun in dysfunctional
Business response:
We are truly sorry to hear of your recent experience with our service center. We can assure you this is an isolated incident and not how we intend to conduct business. We appreciate that you took the time to bring this to our attention. If you would be open to visiting us at your earliest convenience, we would appreciate the opportunity to further discuss your situation. Sincerely, Quality Buick GMC Team
Brought new truck took service a year to find rattle. Then had hail damage insurance company tried to under pay me finally got them to Quality to do a estimate was told by quality that they had no copy of estimate had to go by what insurance says and you know what truth tellers they are. As a customer I have never felt so insufficient. Became a member of the Dilernzo family and see how low they can make you feel. Putting the fun in dysfunctional
Business response:
We are truly sorry to hear of your recent experience with our service center. We can assure you this is an isolated incident and not how we intend to conduct business. We appreciate that you took the time to bring this to our attention. If you would be open to visiting us at your earliest convenience, we would appreciate the opportunity to further discuss your situation. Sincerely, Quality Buick GMC Team
Recently purchased a pre-owned Chevrolet Duramax from Quality Dolorenzo. When driving the truck home from the dealership I found out that the lumbar support was broken. Immediately called Lorie are sale lady to notify her of this issue. She ensured me that we could bring the truck in and they would fix the lumbar support for us free of charge. This was on Friday. That Monday we took the truck back to Quality Dilorenzo for them to look at the lumbar support and determine the issue. They determined the issue with the lumbar su... read more
Recently purchased a pre-owned Chevrolet Duramax from Quality Dolorenzo. When driving the truck home from the dealership I found out that the lumbar support was broken. Immediately called Lorie are sale lady to notify her of this issue. She ensured me that we could bring the truck in and they would fix the lumbar support for us free of charge. This was on Friday. That Monday we took the truck back to Quality Dilorenzo for them to look at the lumbar support and determine the issue. They determined the issue with the lumbar su... read more
Recently purchased a pre-owned Chevrolet Duramax from Quality Dolorenzo. When driving the truck home from the dealership I found out that the lumbar support was broken. Immediately called Lorie are sale lady to notify her of this issue. She ensured me that we could bring the truck in and they would fix the lumbar support for us free of charge. This was on Friday. That Monday we took the truck back to Quality Dilorenzo for them to look at the lumbar support and determine the issue. They determined the issue with the lumbar su... read more
The only reason I'm giving this two stars instead of one is that I normally dismiss one star when I read reviews, so I'm trying to get peoples' attention. :-) Pro: NONE Con: - The first time I ordered, the wrong brake pads came. I called them and when I finally got thru to someone after several days of leaving messages on VM, they said it was because I didn't fill out my VIN on their website. If my order required a VIN besides year, make, and model, then the site shouldn't have accepted my order. So now I have t... read more
The only reason I'm giving this two stars instead of one is that I normally dismiss one star when I read reviews, so I'm trying to get peoples' attention. :-) Pro: NONE Con: - The first time I ordered, the wrong brake pads came. I called them and when I finally got thru to someone after several days of leaving messages on VM, they said it was because I didn't fill out my VIN on their website. If my order required a VIN besides year, make, and model, then the site shouldn't have accepted my order. So now I have t... read more
The only reason I'm giving this two stars instead of one is that I normally dismiss one star when I read reviews, so I'm trying to get peoples' attention. :-) Pro: NONE Con: - The first time I ordered, the wrong brake pads came. I called them and when I finally got thru to someone after several days of leaving messages on VM, they said it was because I didn't fill out my VIN on their website. If my order required a VIN besides year, make, and model, then the site shouldn't have accepted my order. So now I have t... read more
By far my worst experience at a car dealership, and that is saying something. We went looking for a used car and gave a very distinct budget that we could not go over. The salesman walked us around and showed us several different vehicles, pushing several on us that we liked but knew we couldn't afford. He insisted we test drive a Juke that had just been traded in the day before. Granted I did really like the car, but it was wayyyyy over the discussed budget. After the drive he did paperwork to go over our credit, see what r... read more
Frequently asked questions about Quality Buick GMC, INC.
How is Quality Buick GMC, INC. rated?
Quality Buick GMC, INC. has a 4.2 star rating with 2,001 reviews.
When is Quality Buick GMC, INC. open?
Quality Buick GMC, INC. is open now. It will close at 6:00 p.m.