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Quality Buick GMC, INC.
- Car Dealers
- Albuquerque, NM
About this business
Location details
7901 Lomas Blvd NE, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 1:30 p.m. | |
| Sun | Closed |
I took my in for a oil change and a burnt out headlight. They called 2 hours later and said it was ready. When I arrived to pick it up I checked the headlight and it had not been fixed. They said I had to start my process all over again and it took another 2 hours. The checklist they gave me even showed it was checked off as ok. This makes me feel like they do not do a thorough job Why bother with a checklist if they don't really check it. This is the first time I took my car to a dealer for service. I will think twice bef... read more
Business response:
Thank you for taking the time to leave us your review, Peggy. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Quality Buick GMC Team
I took my in for a oil change and a burnt out headlight. They called 2 hours later and said it was ready. When I arrived to pick it up I checked the headlight and it had not been fixed. They said I had to start my process all over again and it took another 2 hours. The checklist they gave me even showed it was checked off as ok. This makes me feel like they do not do a thorough job Why bother with a checklist if they don't really check it. This is the first time I took my car to a dealer for service. I will think twice bef... read more
Business response:
Thank you for taking the time to leave us your review, Peggy. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Quality Buick GMC Team
I took my in for a oil change and a burnt out headlight. They called 2 hours later and said it was ready. When I arrived to pick it up I checked the headlight and it had not been fixed. They said I had to start my process all over again and it took another 2 hours. The checklist they gave me even showed it was checked off as ok. This makes me feel like they do not do a thorough job Why bother with a checklist if they don't really check it. This is the first time I took my car to a dealer for service. I will think twice bef... read more
Business response:
Thank you for taking the time to leave us your review, Peggy. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Quality Buick GMC Team
I called in multiple times to speak with Gary the "parts manager" and Left voicemails with any manager I could. Spoke with a Jennifer and as pleasant as she was on the phone nothing she said was true and nothing was followed through. None of my part order was filled and I was one of MANY. Called back in to speak with Jennifer or any manager but no response. That's when I wrote these reviews and filed a BBB report against your online webstore. All the reviews on GMpartsstore all look like mine. It's actually scary You can't d... read more
Business response:
Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.
I called in multiple times to speak with Gary the "parts manager" and Left voicemails with any manager I could. Spoke with a Jennifer and as pleasant as she was on the phone nothing she said was true and nothing was followed through. None of my part order was filled and I was one of MANY. Called back in to speak with Jennifer or any manager but no response. That's when I wrote these reviews and filed a BBB report against your online webstore. All the reviews on GMpartsstore all look like mine. It's actually scary You can't d... read more
Business response:
Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.
I called in multiple times to speak with Gary the "parts manager" and Left voicemails with any manager I could. Spoke with a Jennifer and as pleasant as she was on the phone nothing she said was true and nothing was followed through. None of my part order was filled and I was one of MANY. Called back in to speak with Jennifer or any manager but no response. That's when I wrote these reviews and filed a BBB report against your online webstore. All the reviews on GMpartsstore all look like mine. It's actually scary You can't d... read more
Business response:
Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.
The reviews on these other sites as well as the BBB clearly show the type of organization this dealership/online GM Parts seller is. Everyone cannot be wrong here. If a customer orders a part it needs to be the correct part that fits their vehicle. I as I'm sure others who have placed orders clearly indicated the make/model of the vehicle and incorrect parts are shipped. On top of it the staff that finally responds is rude, arrogant, and condescending and fails to return calls despite asking a member of management to resp... read more
Business response:
Your feedback has been forwarded on to our team and we are currently looking into this matter.
The reviews on these other sites as well as the BBB clearly show the type of organization this dealership/online GM Parts seller is. Everyone cannot be wrong here. If a customer orders a part it needs to be the correct part that fits their vehicle. I as I'm sure others who have placed orders clearly indicated the make/model of the vehicle and incorrect parts are shipped. On top of it the staff that finally responds is rude, arrogant, and condescending and fails to return calls despite asking a member of management to resp... read more
Business response:
Your feedback has been forwarded on to our team and we are currently looking into this matter.
The reviews on these other sites as well as the BBB clearly show the type of organization this dealership/online GM Parts seller is. Everyone cannot be wrong here. If a customer orders a part it needs to be the correct part that fits their vehicle. I as I'm sure others who have placed orders clearly indicated the make/model of the vehicle and incorrect parts are shipped. On top of it the staff that finally responds is rude, arrogant, and condescending and fails to return calls despite asking a member of management to resp... read more
Business response:
Your feedback has been forwarded on to our team and we are currently looking into this matter.
Frequently asked questions about Quality Buick GMC, INC.
How is Quality Buick GMC, INC. rated?
Quality Buick GMC, INC. has a 4.2 star rating with 2,062 reviews.
When is Quality Buick GMC, INC. open?
Quality Buick GMC, INC. is closed now. It will open at 7:00 a.m.