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Quality Buick GMC, INC.
- Car Dealers
- Albuquerque, NM
About this business
Location details
7901 Lomas Blvd NE, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 1:30 p.m. | |
| Sun | Closed |
After purchasing my 2020 car recently in the same place, I took it for the first oil change. I didn't have any issues until I picked my car up. I left the place with two sensors going off. I called back right away and they told me that the "check tire" sensor will go away after driving the car for a few miles. I drove back to work/home and woke up the next day with a completely flat tire. I called back but they didn't care. They told me I must of pick up a nail leaving the shop. i had to tow my car to VW o get the tire repl... read more
Business response:
Lucy, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We'd like the chance to speak with you and hear your feedback regarding your visit. Please contact us at your earliest convenience. Sincerely, The Quality Buick GMC Team
Go somewhere else!!! They didn't do the work and after that complained they did NO FOLLOW UP. They don't care and will not help! Just heard from the manager and he said the technician removed the screw from my tire.. good thing I have before and after dated pictures. What liars !!!!
Business response:
We appreciate you taking the time to share your experience with our service department. Here at Quality Buick GMC, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, The Quality Buick GMC Team
Go somewhere else!!! They didn't do the work and after that complained they did NO FOLLOW UP. They don't care and will not help! Just heard from the manager and he said the technician removed the screw from my tire.. good thing I have before and after dated pictures. What liars !!!!
Business response:
We appreciate you taking the time to share your experience with our service department. Here at Quality Buick GMC, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, The Quality Buick GMC Team
Go somewhere else!!! They didn't do the work and after that complained they did NO FOLLOW UP. They don't care and will not help! Just heard from the manager and he said the technician removed the screw from my tire.. good thing I have before and after dated pictures. What liars !!!!
Business response:
We appreciate you taking the time to share your experience with our service department. Here at Quality Buick GMC, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, The Quality Buick GMC Team
Called to schedule an oil change and tire rotation. Service coordinator informs me that I will need to leave my truck for a minimum of 3 days. Apparently covid has caused the. To lose their ability to plan and manage simple procedures. What a complete joke, just tell us that you are incompetent and your management sucks.
Business response:
Thank you for sharing your experience with us, Doug. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Quality Buick GMC Team
Called to schedule an oil change and tire rotation. Service coordinator informs me that I will need to leave my truck for a minimum of 3 days. Apparently covid has caused the. To lose their ability to plan and manage simple procedures. What a complete joke, just tell us that you are incompetent and your management sucks.
Business response:
Thank you for sharing your experience with us, Doug. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Quality Buick GMC Team
Called to schedule an oil change and tire rotation. Service coordinator informs me that I will need to leave my truck for a minimum of 3 days. Apparently covid has caused the. To lose their ability to plan and manage simple procedures. What a complete joke, just tell us that you are incompetent and your management sucks.
Business response:
Thank you for sharing your experience with us, Doug. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Quality Buick GMC Team
Worst experience at a dealership in my entire life. Within a week my car died, and they acted like I should fix it. On top of that, they told me I would have 45 days until my next car payment... I got a Bill no less than 2 weeks later. My bill is due within 28 days of my purchase, it's late and effecting my credit and it's ENTIRELY THE DEALERSHIPS FAULT. Also, the sales person clearly had no idea what they were doing, told me he would get me another set of keys especially because these are broken, and I still have one broken... read more
Business response:
Kyle, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. The Quality Buick GMC Team
Worst experience at a dealership in my entire life. Within a week my car died, and they acted like I should fix it. On top of that, they told me I would have 45 days until my next car payment... I got a Bill no less than 2 weeks later. My bill is due within 28 days of my purchase, it's late and effecting my credit and it's ENTIRELY THE DEALERSHIPS FAULT. Also, the sales person clearly had no idea what they were doing, told me he would get me another set of keys especially because these are broken, and I still have one broken... read more
Business response:
Kyle, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. The Quality Buick GMC Team
Frequently asked questions about Quality Buick GMC, INC.
How is Quality Buick GMC, INC. rated?
Quality Buick GMC, INC. has a 4.2 star rating with 2,062 reviews.
When is Quality Buick GMC, INC. open?
Quality Buick GMC, INC. is closed now. It will open at 7:00 a.m.