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Quality Buick GMC, INC.
- Car Dealers
- Albuquerque, NM
About this business
Location details
7901 Lomas Blvd NE, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 1:30 p.m. | |
| Sun | Closed |
Go somewhere else!!! They didn't do the work and after that complained they did NO FOLLOW UP. They don't care and will not help! Just heard from the manager and he said the technician removed the screw from my tire.. good thing I have before and after dated pictures. What liars !!!!
Business response:
We appreciate you taking the time to share your experience with our service department. Here at Quality Buick GMC, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, The Quality Buick GMC Team
Go somewhere else!!! They didn't do the work and after that complained they did NO FOLLOW UP. They don't care and will not help! Just heard from the manager and he said the technician removed the screw from my tire.. good thing I have before and after dated pictures. What liars !!!!
Business response:
We appreciate you taking the time to share your experience with our service department. Here at Quality Buick GMC, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, The Quality Buick GMC Team
Called to schedule an oil change and tire rotation. Service coordinator informs me that I will need to leave my truck for a minimum of 3 days. Apparently covid has caused the. To lose their ability to plan and manage simple procedures. What a complete joke, just tell us that you are incompetent and your management sucks.
Business response:
Thank you for sharing your experience with us, Doug. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Quality Buick GMC Team
Called to schedule an oil change and tire rotation. Service coordinator informs me that I will need to leave my truck for a minimum of 3 days. Apparently covid has caused the. To lose their ability to plan and manage simple procedures. What a complete joke, just tell us that you are incompetent and your management sucks.
Business response:
Thank you for sharing your experience with us, Doug. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Quality Buick GMC Team
Called to schedule an oil change and tire rotation. Service coordinator informs me that I will need to leave my truck for a minimum of 3 days. Apparently covid has caused the. To lose their ability to plan and manage simple procedures. What a complete joke, just tell us that you are incompetent and your management sucks.
Business response:
Thank you for sharing your experience with us, Doug. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Quality Buick GMC Team
Worst experience at a dealership in my entire life. Within a week my car died, and they acted like I should fix it. On top of that, they told me I would have 45 days until my next car payment... I got a Bill no less than 2 weeks later. My bill is due within 28 days of my purchase, it's late and effecting my credit and it's ENTIRELY THE DEALERSHIPS FAULT. Also, the sales person clearly had no idea what they were doing, told me he would get me another set of keys especially because these are broken, and I still have one broken... read more
Business response:
Kyle, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. The Quality Buick GMC Team
Worst experience at a dealership in my entire life. Within a week my car died, and they acted like I should fix it. On top of that, they told me I would have 45 days until my next car payment... I got a Bill no less than 2 weeks later. My bill is due within 28 days of my purchase, it's late and effecting my credit and it's ENTIRELY THE DEALERSHIPS FAULT. Also, the sales person clearly had no idea what they were doing, told me he would get me another set of keys especially because these are broken, and I still have one broken... read more
Business response:
Kyle, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. The Quality Buick GMC Team
Worst experience at a dealership in my entire life. Within a week my car died, and they acted like I should fix it. On top of that, they told me I would have 45 days until my next car payment... I got a Bill no less than 2 weeks later. My bill is due within 28 days of my purchase, it's late and effecting my credit and it's ENTIRELY THE DEALERSHIPS FAULT. Also, the sales person clearly had no idea what they were doing, told me he would get me another set of keys especially because these are broken, and I still have one broken... read more
Business response:
Kyle, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. The Quality Buick GMC Team
I ordered from Quality Buick GMC using the web site they own, gmpartsstore.com. The Website provided phone number typically only goes to voice mail. Once when they answered, I got transferred around till my only option was , you guessed it, voice mail. They have charged my account (via PayPal) but after 4 days have no provided confirmation or shipping information. Alternate phone numbers are not answered. Stay away from them. Now it will have to wait up to three weeks to get my money back. I recommend using a Credit-C n... read more
Business response:
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers' time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. The Quality Buick GMC Team
Frequently asked questions about Quality Buick GMC, INC.
How is Quality Buick GMC, INC. rated?
Quality Buick GMC, INC. has a 4.2 star rating with 2,001 reviews.
When is Quality Buick GMC, INC. open?
Quality Buick GMC, INC. is open now. It will close at 6:00 p.m.