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Quality Buick GMC, INC.
- Car Dealers
- Albuquerque, NM
About this business
Location details
7901 Lomas Blvd NE, Albuquerque, NM, 87110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 1:30 p.m. | |
| Sun | Closed |
Purchased our Tacoma on 3/25/18 with sales rep Miquel, very helpful and knowledgeable about the vehicles we looked at, after the sale was a different story, within an hour we noticed no jack and no owners manual we called him immediately and he said come by the lot. So on 3/27/18 with full payment of vehicle in hand I went to the dealership on Lomas, I called his cell and he said he was doing an off lot vehicle purchase to come back in an hour which I did. I called and said I was outside with 2 sleeping grandkids could he... read more
Business response:
Angela, thank you for taking the time to provide us with this feedback. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Quality Buick GMC. If you have any questions or would care to discuss this further, please do not hesitate to contact or visit us at your earliest convenience. Regards, Quality Buick GMC Team
Purchased our Tacoma on 3/25/18 with sales rep Miquel, very helpful and knowledgeable about the vehicles we looked at, after the sale was a different story, within an hour we noticed no jack and no owners manual we called him immediately and he said come by the lot. So on 3/27/18 with full payment of vehicle in hand I went to the dealership on Lomas, I called his cell and he said he was doing an off lot vehicle purchase to come back in an hour which I did. I called and said I was outside with 2 sleeping grandkids could he... read more
Business response:
Angela, thank you for taking the time to provide us with this feedback. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Quality Buick GMC. If you have any questions or would care to discuss this further, please do not hesitate to contact or visit us at your earliest convenience. Regards, Quality Buick GMC Team
This dealership has damaged my vehicle by dropping unknown object on the hood and damaging both side fenders of my vehicle and they try to hide the damage by fixing it and painting my vehicle without my permission and returning it back to me without my knowledge of the damages until I found out few days after pick-up. After finding out the truth Paul Di Lorenzo (OWNER) promise to do what it takes to handle this situation but it has been nothing but empty words. Now they have their lawyer involved and they are not doing an... read more
Business response:
The needs of our customers are always our top concern. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact us at your earliest convenience. Regards, Quality Buick GMC Team
This dealership has damaged my vehicle by dropping unknown object on the hood and damaging both side fenders of my vehicle and they try to hide the damage by fixing it and painting my vehicle without my permission and returning it back to me without my knowledge of the damages until I found out few days after pick-up. After finding out the truth Paul Di Lorenzo (OWNER) promise to do what it takes to handle this situation but it has been nothing but empty words. Now they have their lawyer involved and they are not doing an... read more
Business response:
The needs of our customers are always our top concern. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact us at your earliest convenience. Regards, Quality Buick GMC Team
This dealership has damaged my vehicle by dropping unknown object on the hood and damaging both side fenders of my vehicle and they try to hide the damage by fixing it and painting my vehicle without my permission and returning it back to me without my knowledge of the damages until I found out few days after pick-up. After finding out the truth Paul Di Lorenzo (OWNER) promise to do what it takes to handle this situation but it has been nothing but empty words. Now they have their lawyer involved and they are not doing an... read more
Business response:
The needs of our customers are always our top concern. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact us at your earliest convenience. Regards, Quality Buick GMC Team
We bought a new GMC truck last year and seriously considered buying from Quality, but so glad we didn't. We live in Albuq and time again we are disappointed when trying to get service from Quality. The service department generally has a disrespectful tone and seems like we are a bother. We called earlier today 12/22 about getting an oil change and we're told to come in early this afternoon. When we arrived the entire department is shut down for a Christmas party and we were treated as if we were crazy for being there exp... read more
Business response:
Thank you for alerting us of this issue, Tasha. We are sorry to hear about your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. We assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Regards, Quality Buick GMC Team
We bought a new GMC truck last year and seriously considered buying from Quality, but so glad we didn't. We live in Albuq and time again we are disappointed when trying to get service from Quality. The service department generally has a disrespectful tone and seems like we are a bother. We called earlier today 12/22 about getting an oil change and we're told to come in early this afternoon. When we arrived the entire department is shut down for a Christmas party and we were treated as if we were crazy for being there exp... read more
Business response:
Thank you for alerting us of this issue, Tasha. We are sorry to hear about your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. We assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Regards, Quality Buick GMC Team
We bought a new GMC truck last year and seriously considered buying from Quality, but so glad we didn't. We live in Albuq and time again we are disappointed when trying to get service from Quality. The service department generally has a disrespectful tone and seems like we are a bother. We called earlier today 12/22 about getting an oil change and we're told to come in early this afternoon. When we arrived the entire department is shut down for a Christmas party and we were treated as if we were crazy for being there exp... read more
Business response:
Thank you for alerting us of this issue, Tasha. We are sorry to hear about your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. We assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Regards, Quality Buick GMC Team
Bought a Kia Soul used from this company. Two months later we STILL don't have our license plates! Telephone calls go unanswered.., promises to find out what happened go unmet. Have left messages for Paul DiLorenzo, co-owner, no return call. Left messages and have spoken to Tim Jones, salesman. He promises to get back with answers and doesn't. Left message for Luz, the License and Fees clerk, no returned calls. Next step Better Business Bureau! If this is how they do business for a service for which they've already been paid... read more
Frequently asked questions about Quality Buick GMC, INC.
How is Quality Buick GMC, INC. rated?
Quality Buick GMC, INC. has a 4.2 star rating with 2,001 reviews.
When is Quality Buick GMC, INC. open?
Quality Buick GMC, INC. is open now. It will close at 6:00 p.m.