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RateGenius
- Auto Loan Providers
- Austin, TX
About this business
Location details
9300 United Dr, Ste 180, (Spicewood Springs Road), Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Wow! Total disaster! Process started well but then deteriorated. I got them all information very timely. They approved me for a loan at a rate. Then contacted me a couple days later with an excuse the rate was going to be higher. Then a couple weeks went by, no contact. I kept messaging them and they would ask for same stuff they already had. Then they asked for an additional pay stub, telling me that they needed it asap because the loan offer would expire soon. I forwarded information within minutes. Another couple weeks we... read more
Wow, what a terrible experience. I was looking to buy out my lease on my 2020 BMW so after some research I chose them . So they were quick to respond to my request. Basically, they run your credit and try to fit you with a bank in their network for the lowest rate. Sounds pretty normal. I’m very quick on getting them everything they ask for…like within 30 mins. They are supposed to mail some forms, which they do, I sign what needs to be signed, and the next day UPS them back. A week later some other person calls me saying th... read more
I would put 0 stars if I could. The agent had no idea what he was doing. Kept having to call him and get his voice-mail to never get a return call. He kept telling us it was our responsibility to do things he should do. And even after proof of employment was established with the loan company he still was trying to tell is that we haven't given enough info to complete everything. We got our loan paid off and a new loan with rate genius and our agent still was saying there nothing he can do till we prove employment. THE LOAN I... read more
everything seemed to be going great, they tell me i'm approved, they say the loan is funded and my previous loan holder notified. then over the weekend i get a letter from the bank that funded the loan saying i was denied. now i can't get in touch with anyone, called , left emails, voicemails, texts... nothing.
Very easy to refinance.My finance rate was cut almost in half .
Credit karma suggested refinancing My 2019 Tahoe. To drop my interest rate from 4.7% to a 3% and lower my payment and couple hundred dollars. I liked the RateGenius offer based on my credit. I uploaded all paperwork necessary. My loan was approved- my credit was ran. Just for RateGenius to say I already had a good interest rate and that my truck was old. It was a complete waste of time. Don’t trust all offers Credit Karma suggest based on your credit score. I was skeptical about RateGenius. My gut was correct: next time I wi... read more
They suck! Quoted me rates through the mail to save money on my monthly car payment,and always quote me one back much higher than the rate I got ...
Took almost 30 days to close. Several attempts to reach out to Rep at Financial company with no response. They asked for docs that didn't pertain to our loan, clearly they had us confused with another applicant. I finally asked for a manager,which was not fulfilled. Rates are not what they initially quote at time of application. Same docs were requested multiple times and sent days before without anyone checking for them. It doesn't take 30 days to Underwrite a loan. Maybe for a Mortgage?
Don't Bother Took almost 30 days to close. Several attempts to reach out to Rep at Financial company with no response. They asked for docs that didn't pertain to our loan, clearly they had us confused with another applicant. I finally asked for a manager,which was not fulfilled. Rates are not what they initially quote at time of application. Same docs were requested multiple times and sent days before without anyone checking for them. It doesn't take 30 days to Underwrite a loan. Maybe for a Mortgage?
Frequently asked questions about RateGenius
How is RateGenius rated?
RateGenius has a 4.5 star rating with 15,296 reviews.
When is RateGenius open?
RateGenius is open now. It will close at 8:00 p.m.