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RateGenius
- Auto Loan Providers
- Austin, TX
About this business
Location details
9300 United Dr, Ste 180, (Spicewood Springs Road), Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
too much paperwork Ended up getting a hard query on my credit for no reason. The amount of paperwork to refinance my car loan was just not worth the time and effort.
Not that happy The representative is a poor communicator. I call and he don’t call back. My son texts him, and sometimes he will and sometimes he won’t respond. Have to do better
My auto refinance application was denied with 730+ Worst auto refinance option
CreditKarma do better! 5 different lenders ran my credit. I then was told 1 could help. In the meantime, I read the reviews of the one that said they could and promptly said "no thanks". Never talked to 1 person at any of these places. Credit Karma should really look into who they recommend.
Not too great My loan officer from RateGenius was not real good at keeping us informed. And she was hard to reach
Horrible!! Horrible service! They havent responded to phone, email or text after leaving several messages. My loan officer is Samantha and I have yet to speak with her. They are mismanaged and have poor service. I received an email that I was approved and have had no response or emails letting me know the terms and rate. I wouldn't do business with them!
Hours of Work for $30 in Savings The customer service is wonderful. However, after a long phone call and a lengthy process, I was told my monthly payment would be dropped by just $30. I talked to the dealership I bought my car from and they were able to refinance me through a credit union, which dropped my monthly payment by over $200. In many scenarios, you are often better off refinancing with a credit union, which is something I'd highly recommend. My interest rate wasn't terribly high, and many of these reviews lead me t... read more
Awful awful company, i had offers as low as 3%. i had 10% and they got me a 9% interest rate, how does that make sense?? they never even told me what the interest was the whole process so now i’m stuck with a horrible rate for who knows how long.
Bad Business Practices I was not sent all the proper documents to sign with my original paperwork. When RateGenius realized this they sent me a supplement that needed to be signed. This was signed and returned. They then called me to tell me my lease buyout paperwork had expired and requested a get another one from my leasing company. My buyout had increased $120. RateGenius asked that I pay this difference, claiming it was not their fault that the buyout expired/was raised. They were not willing to budge whatsoever even tho... read more
Frequently asked questions about RateGenius
How is RateGenius rated?
RateGenius has a 4.5 star rating with 15,275 reviews.
When is RateGenius open?
RateGenius is closed now. It will open tomorrow at 7:00 a.m.