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9300 United Dr, Ste 180, (Spicewood Springs Road), Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Not Approved Offer came up on Credit Karma and would reduce my rate by 50%, oops just a paid ad which you don't really know until you apply. Don't waste your time if you have a score below 699, no kidding.
Loan with final lender is great The fina lender is great, the clown at rate genius, was no better than a used car salesman, the second he had what he wanted he wouldn't answer my calls or return my messages. I left over 6 messages for him, and then 6 for his "manager" Never recieved a call back on any of them. Was told they wouldn't process my loan unless I signed and dated disclosure documents, that were blank. I don't know if this was isolated to my "loan officer" or is company wide, but overall pathetic service, shady pra... read more
Didn’t offer to refinance at any rate It was a bogus recommendation by Credit Karma. It was a waste of my time.
Rate Genius is not responsive and add fees that were not disclosed.
It's a scam Guys read the positive reviews. 90% of them are bots saying the same thing except the negative ones. It's 2020 and ppl still getting scam it's unbelievable Jesus be smart.
Such a disappointment My score is over 720 and I wasted a hard inquiry trying to use them. Don't do it.
Not the best experience Poor inner office communication. Process took way to long. There was a very avoidable VIN # mistake that apparently disrupted the whole process. Asked for a refund of $10 due to an error, and nobody even acknowledged my request, I even sent in a receipt with the paperwork and received no response. Multiple requests for the same paperwork.
Awful Approval Process!. I was approved to refinance my car loan and after working with the agent for a few weeks, today, I had to give my final information such as insurance deductibles, license #, etc. only to be told that I owe too much on my current loan and would need to bring it down by a $1,000! The reason I applied to refinance was to save $! This caused a hard inquiry on my credit report dropping it by 47 points. The agent from Rate Genius was not willing to negotiate with Apple Finance on my behalf so if I want the... read more
The representative was kind and polite. But they omitted the fact the fee was apparently over $700 according to the balance difference of the old loan vs the new loan. When I saw what my payoff was and the new loan balance I became very disappointed with the lack of honesty. I was only told of a $23 fee to join the credit union.
RateGenius has a 4.5 star rating with 15,275 reviews.
RateGenius is closed now. It will open at 7:00 a.m.