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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Sales team AMAZING and did their absolute best to make the process smooth and easy! Finance Manager “Jesse” HORRIBLE he was extremely pushy, aggressive, arrogant, and beyond rude. I would not do any further business with this dealership if I had any interaction with that guy again. Service department also doesn’t really know how to maintain a vehicle properly. I will not be letting them touch my vehicle with a 10’ pole (oil changes only at 7500miles! No matter what the oil says you never go more than 5000. Also, Nissan’s own... read more
Business response:
We take all feedback seriously and want to ensure every part of your experience meets your expectations. To address your concerns with our finance and service departments, we encourage you to reach out directly so we can better understand and assist you. For any finance-related questions, please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com. For service-related matters, Manny Garcia, our Service Director, is available at Mgarcia01@vtaig.com.
Between given the wrong information multiple times across multiple topics critical to the purchase of the vehicle (what offers apply to which vehicle, what type of service comes with a new vehicle purchase, type of fuel used), having to do the credit application over since the original was lost (including my PII), having my license not given back until I asked for it, my phone being taken since the associate thought it was his, given the wrong information over which car we had just test driven (we had the pictures proving wh... read more
Business response:
We want to assure you that your concerns have not gone unnoticed. From the confusion around vehicle details and offers to the length of your visit and discomfort with the interactions you described, it's clear that your experience fell short of your expectations. While the vehicle itself may have met your needs, it’s unfortunate to hear that the process surrounding it did not. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com so we can better understand what occurred.
Unable to get a rental car Customer Service not professional Had to wait 2 days to get a rental car
Business response:
At times, our rental vehicles are in high demand, which can lead to some delays. We truly appreciate your patience during those times. If you’d like to discuss this further or have any other questions, Manny Garcia, our Service Director, is available to help at Mgarcia01@vtaig.com.
Since I’ve bought my car I’ve had multiple conflicts. So it’s frustrating.
Business response:
We understand how frustrating it can be when things don’t go as expected, especially after purchasing a vehicle. Please feel free to reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can better understand what’s happened and work toward a resolution that feels right for you.
Warranty process was not smooth at all. The paint blemish on the hood that was supposed to be repaired is still there after leaving the vehicle with the dealership for the better part of a month. I don’t really care to bring it back.
Business response:
Leaving your vehicle with us for an extended time without the paint blemish being addressed as expected is not the standard we aim to provide. If you decide to revisit this issue or have any questions, please feel free to reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
2 months and electrical still not working properly and 4k didn't work with me on the trade in
I scheduled service at 7am. I asked for my car to not be returned to me late. I got it back after 6:30pm. The people I talked to over promised and under delivered. Anthony was rude when I asked why it took 3 hrs to start work on my car and responded to me by saying “well we could just not do the work and you can just come get your car”. I got my car back almost an hr after closing time. I will never use this place ever again.
The people in the shop do great work. I would give them a 5-star rating. Kudos to Toni, Joey and Carlos in the service department. The reason for the one-star rating is because of the service department manager. This gentleman can use some customer service training. After being told my vehicle was done, I seen some lights on my dash panel. Which has happened in the past, basically the computer needed to be reset. I was told that I needed brakes and would have to wait until the next day. Finally, after getting the run around ... read more
Business response:
We understand your concern regarding the issues you encountered after being told your vehicle was ready. Being told different things multiple times and having to escalate to the dealership manager just to get a resolution is certainly not the kind of follow-up anyone expects, especially when you're relying on clear communication and efficient service. We value your loyalty and the fact that you’ve had good experiences with us in the past. If you're willing, we'd appreciate the chance to follow up with you personally. Please ... read more
I got to the dealership 15 mins before my scheduled oil change. I was advised it would take 1hr to 1 hr and 45 mins for an OIL CHNAGE. After an hr I had my son go check on the progress of the car. He came back to me and said it was parked facing the opposite way. Then 15 more minutes go by and I go inpatient and went to check on the progress. My car was still facing the same way that my son saw it AND it was DONE. No one even came to tell me anything. If it was t for me getting g up to check who knows how much longer I would... read more
Business response:
We understand how important your time is, and we regret that communication during your visit didn’t reflect the level of attentiveness you should expect from us. It’s clear that being left without updates while your vehicle was ready caused unnecessary frustration, and we recognize how that could be disappointing—especially when expectations around a routine service weren’t met. If you’re open to it, Manny Garcia, our Service Director, would really value the chance to speak with you directly. He can be reached at Mgarcia01@v... read more
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 11:00 a.m.