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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Ethan can do better. He needs to be more patient when kids are around. His subjects are a bit off topic. If customers have a way of living, don't put it down. And if customera want to come another time. Do not tell them your off that day. I know you have commission with your buyer. Be polite. Don't complain too. I felt you really needed the money so I went with it.
I will never buy a Nissan ever again . I also will never trust Nissan with my vehicle . Unfortunately I have to take it to Nissan because of my warranty .
Service department is dishonest said my tires were rotated and they weren't had plug in front tire
Business response:
We understand how frustrating it must have been to discover that your tire had a plug after being told they were rotated. This is not the level of honesty or care we hold ourselves to, and we take your concerns seriously. We would appreciate the opportunity to investigate this situation further and make things right. Please reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
More communication with clients tell them if you are running a day behind. Upset frustrated
Business response:
We completely understand how important timely communication is, especially when service takes longer than expected. If you’d like to discuss your experience further or have any questions, please feel free to reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Poor on paperwork Don’t give customer copies of all signed copies Have to ask.
Business response:
Thanks for your feedback. We're glad you had a good experience overall but apologize for the oversight on paperwork. We’re working to improve our processes to ensure all customers receive copies without having to ask. Your input helps us get better!
I had scheduled an appointment online with a promotion not knowing I would have to screen shot the amount for oil change that I was offered on the app. To prove that I was offered the oil change for that amount. Yes Dylan gave me a discount and said he would look into it. But I was offered an oil change 20.00. Also says the 27 point inspections well non of my fluids were topped off. Nor I was given the required maintenance. My husband replaced air filter and cabin no one discussed that with me. Was not a good experience.
Business response:
We understand how important it is for your service visit to feel seamless and straightforward, especially when scheduling online and expecting promotional offers to be honored without extra steps. We’re glad Dylan was able to assist with a discount and is following up, but we also recognize that the rest of your visit didn’t meet your expectations. Concerns like incomplete maintenance checks and missed communication about your filters are not what you should experience when bringing your vehicle in for service. Please feel f... read more
Service was not up to par. Was dismissed and poor quality of service provided when showed up
Business response:
We’re concerned to hear that your recent visit left you feeling dismissed and that the quality of service didn’t meet expectations. That’s not the level of care we aim to provide, and we appreciate you bringing this to our attention. We’d really like the opportunity to better understand what happened and work toward a more positive outcome. Please feel free to reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Brought my car in January, nothing was fully fixed until June after it was sent to Reliable Chevy. Had to return multiple times for issues that were never addressed. Managers gave empty promises and no real help. Poor communication, no accountability — I wouldn’t recommend this place to anyone.
Business response:
We understand how frustrating it can be when vehicle concerns take longer than expected to resolve and communication falls short. Our goal is always to provide clear, timely updates and effective solutions to keep our customers confident and on the road. Please feel free to reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
One of my big complaints is that they frequently call me by my husband's name. Even though I have asked them to correct it in the system multiple times. When I went this time I was therefore an oil change for over 3 hours.I made an appointment and was not a walk in and there's no real explanation to why I had to wait that long. The time before this one they did not put the drain plug back in correctly and my car left oil stains on my driveway.And in my garage.
Business response:
We understand how frustrating it can be to feel overlooked—especially when you've made efforts to correct your information and scheduled your visit in advance. We want every part of your service experience to reflect the care and respect you deserve, and we recognize how disappointing it must have been to wait so long without clarity or acknowledgment. Please feel free to reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 11:00 a.m.