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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Lacks communication, never got a phone call all day. Then performed a job that wasn't even authorized.
Business response:
We understand the importance of clear communication throughout your service experience. Your concerns are important to us, and we’d like to address them directly. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com so we can discuss this further and work toward a resolution.
Customer service was awful and the gentleman was very rude. This happened again when I called recently with some questions and concerns. I've been with nissan for 8 years. I've never been treated this way before.
Business response:
We value your loyalty over the past 8 years and take your concerns seriously. To discuss this matter further, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
A lot to write but if you personally want to hear about what happen that day you can call me with the number on file.
Business response:
We understand the importance of addressing any concerns you may have. If you'd like to discuss your visit further, please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
Went for a oil change sent us back home with no oil and most likely a xxxxed engine. The worst service.
Business response:
We've received your feedback regarding your recent oil change and the concerns you've raised about your vehicle. We strive to provide quality service and are eager to understand your experience fully. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com so we can discuss this in detail and take the necessary steps to address the situation.
There was no deal I was charged too much for what I wanted and they did not have what I wanted
Business response:
Thank you for your feedback regarding your recent experience. We understand your concerns about pricing and availability, and we appreciate you bringing this to our attention. For further assistance, please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
I would not recommend if anything needs to be done by the service department after the purchase. The service department’s communication and customer service skills is horrible don’t expect them to call you back if your vehicle is finished. You have to keep calling and find out your vehicle is finally finished. Once I showed up to pick up my vehicle, they didn’t even know where my truck was and took forever for them to figure out where my vehicle’s location. My truck was dirty after the job was done and didn’t take a little b... read more
Business response:
Thanks for letting us know about your experience at our service department. We've noted your feedback concerning your recent service department visit and we're taking your observations into account to see where we can adjust our processes. If you'd like to discuss this further, Manny Garcia, our Service Director, is available at Mgarcia01@vtaig.com.
Don’t trust anything that Manny tells you. My car has been giving errors about the front impact sensors and Manny insists that everything is fine, but the flashing lights don’t match the owners manual and none of my ~8 trips there have given any answers as to what is really wrong. Manny assured me he would send me the full software manual so I could look up all of the blink codes that day. It didn’t show up, so I emailed him, no response. Waited 2 weeks and went in to the “service” center to talk to him in person. Again, it ... read more
Horrible service they have you complete a survey perfectly to get a free oil change but when u get there your service man wants to charge every penny and trys to make u feel like a idiot then I leave and my oilchange light is still on so disappointing
Business response:
We are sorry to hear about your experience regarding the oil change service. It is disappointing to learn that you felt pressured to pay additional charges and that your oil change light remains on. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com to discuss this matter further.
I was not advised about the price of my service beforehand. I was not happy with the total price.
Business response:
We understand your concern regarding the price of your service and apologize for the lack of prior communication about the cost. We strive to provide transparency in all aspects of our service, and we’re sorry that we didn’t meet that expectation with your visit. To address this further, we invite you to contact Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,805 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.