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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
There are parts missing from my car after being repaired. I’m never buying another Nissan. I’ll keep my 240SX until I the SR20 dies.
Business response:
We understand how important your vehicle is to you, and we regret to hear that your recent visit didn’t meet your expectations. While it’s disappointing to know you’ve chosen to move on from the brand, we’d still appreciate the opportunity to discuss your concerns directly and look into what happened with your repair. If you're open to it, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com. He would be glad to connect with you and see how we can help.
Very misleading in what needed to be done, not enough information given to warranty company. So had to pay out of pocket. After spending 8k you'd think my truck would've been washed. I kept having to remind Dylan of our conversations. There's alot to elaborate on.
Business response:
We understand how important clear communication and thorough follow-through are—especially when it comes to major repairs and warranty coordination. It’s concerning to hear that your experience didn’t meet expectations, and we appreciate you pointing out the areas where you felt things fell short, including the communication with our team and the final presentation of your vehicle. We’d really like the opportunity to look into this further and address any remaining concerns you have. Please reach out to Dominic Salazar, our ... read more
The work was good but the fact I was charged a surcharge for using a credit card is unacceptable. I'm considering not returning to this dealer for further service.
Business response:
Thanks for your feedback! We’re glad you liked the work, but we understand your frustration about the surcharge. We’re always looking to improve our services and appreciate your input. We hope to see you again soon and provide a better experience!
A very bad experience, except for two people at the place. It was so terrible.
Business response:
We always aim to provide excellent service and a pleasant atmosphere for all of our customers, and we’d love the opportunity to discuss how we can improve moving forward. Please feel free to reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com for further assistance.
Not costumer friendly and considerate of suggestions and comments of logic and stating company policies
Business response:
We understand the importance of listening to suggestions and appreciate your input. At Reliable Nissan, we strive to maintain a balance between adhering to company policies and ensuring an excellent customer experience. If you'd like to discuss your thoughts further, please feel free to reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
He did not communicate I phone call when the vehicle was ready. We had questions was referred to finances. And finances had to get document from services. Back and forth we had to pick up the vehicle waited almost 3-4 hours
Business response:
We understand how important clear communication and a smooth process are, especially when it comes to picking up your vehicle. Delays and having to go back and forth between departments can definitely be frustrating, and we appreciate your patience throughout it all. If there’s anything you’d like to go over further or if we can assist in any way moving forward, please don’t hesitate to reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
No parts in stock had to wait 3 days for a tire. Took 2.5 hours for a oil change and tire rotation.
Business response:
We understand the inconvenience of waiting for parts and the longer service time. Sometimes, parts can be out of stock due to factors beyond our control, but we’re always working to get everything as quickly as possible. We appreciate your patience and will continue to look for ways to improve our efficiency. If you have any further questions or concerns, feel free to reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Horrible dealership pricing won’t ever go back. Service rider was helpful. Paid for a key and programming was first only given the fob with out a key. Had to go back and have it cut.
Business response:
Thanks for your feedback! We're glad to hear that our service rider was helpful. We apologize for the mix-up with your key. Your experience is important to us, and we'll work to improve our processes. We appreciate your input!
I paid about $200 for a reprogram after installing an AFR sensor, but no improvement was made on my vehicles fuel efficiency. Not sure what work, if any was done???
Business response:
We understand your concern about the fuel efficiency issue after the reprogramming, and we want to make sure your experience is addressed properly. We recommend reaching out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com, who can review your situation in more detail and ensure everything was properly handled.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 11:00 a.m.