This profile has been claimed by the business owner or representative.
Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Don’t trust anything that Manny tells you. My car has been giving errors about the front impact sensors and Manny insists that everything is fine, but the flashing lights don’t match the owners manual and none of my ~8 trips there have given any answers as to what is really wrong. Manny assured me he would send me the full software manual so I could look up all of the blink codes that day. It didn’t show up, so I emailed him, no response. Waited 2 weeks and went in to the “service” center to talk to him in person. Again, it ... read more
Horrible service they have you complete a survey perfectly to get a free oil change but when u get there your service man wants to charge every penny and trys to make u feel like a idiot then I leave and my oilchange light is still on so disappointing
Business response:
We are sorry to hear about your experience regarding the oil change service. It is disappointing to learn that you felt pressured to pay additional charges and that your oil change light remains on. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com to discuss this matter further.
I was not advised about the price of my service beforehand. I was not happy with the total price.
Business response:
We understand your concern regarding the price of your service and apologize for the lack of prior communication about the cost. We strive to provide transparency in all aspects of our service, and we’re sorry that we didn’t meet that expectation with your visit. To address this further, we invite you to contact Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
I don't know Laura Myers. As soon as the sale was made I definitely felt more like a number and spent a lot of time waiting around and had to come back to sign papers again because of the lack of communication and follow through. It was not the best experience in my opinion.
Business response:
We strive to provide a smooth and efficient process for every customer, and it’s concerning to hear that you felt otherwise. Your feedback about communication and follow-through is valuable, and we want to ensure that this is addressed. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can learn more and work toward improving the experience.
About my oil change it looks like they dont check it afterwards cuz its short a half court
Employees ruin my screws under neath my car . I’ll never take it there again
Business response:
We understand how important it is to maintain your car properly, and we're disappointed to hear that you encountered an issue with the screws. We take matters like this seriously and would like the opportunity to make things right. Please contact Manny Garcia, Service Director, at Mgarcia01@vtaig.com so we can further address your concerns and work towards a resolution.
Dealership doesn't honor their warranties and doesn't have the parts needed to fix a car everything is on back order
Business response:
We understand how frustrating it can be when necessary parts are on backorder, and we recognize the importance of ensuring warranty repairs are handled smoothly. Our team strives to provide the best service possible, and delays in parts availability can be just as frustrating for us as they are for our customers. We would appreciate the opportunity to look into this further and find a resolution for you. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com so we can discuss your situa... read more
The sales staff misrepresented the warranty which we did not find out until we had signed all the purchase papers. The finance person was up front and honest about the warranty which was worthless until your broken part(s) had a recall on them. We are new to NM and were unaware that there is no contract rescission period in NM. That was on us for not checking ahead of time. The pre-certification team that is supposed to inspect everything on the car missed a nail in the right front tire which was showing low on air during ou... read more
Business response:
We understand that you were frustrated by the warranty details and the time spent at our dealership. We always aim to provide our customers with as much information as possible. Regarding the pre-certification inspection, we take great care in preparing our vehicles, and we’ll continue to work closely with our team to ensure the highest standards of quality. If you would like to discuss your concerns further, please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
Wait time is way longer then stated, was told none thing was wrong was pulling to one side was assuming it need a wheel alignment, took it somewhere else wheels just needy to be balanced
Business response:
It's important to us that our customers leave with the right information, and we're glad you were able to find a solution. If you have any further questions or concerns, please don’t hesitate to reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.