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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I was waiting 2 hours for an oil change. He stated that he called me, but I didn’t receive a call. At the beginning I said I would be in the waiting area, he should’ve gone in to look for me and I would’ve been out of there in 45 minutes!
Business response:
Thank you for your feedback. We apologize for the wait and any communication issues. We’re always looking to improve our service and will address your concerns with our team to enhance the customer experience. We appreciate your understanding and hope to serve you better next time!
They sell me a car that o don't like it I don't like the car I bought it
Business response:
We understand that the vehicle may not meet your expectations. For further assistance, please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
Upon arrival at this dealership for an oil change that was scheduled by them, I waited for more than 2 hours, after which the car was returned with an apology and new oil. Avoid doing maintenance with this dealership if at all possible.
Business response:
We understand that waiting for more than 2 hours is not the experience we aim to provide. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com for further assistance.
This was a complete waste of time. I’m also never buying a car from here.
Business response:
We understand your frustration regarding your experience and would like to address your concerns. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com for further assistance.
Poor Customer Service. Outrageous diagnostic fee that was not mentioned at initial call! Unsatisfactory experience!
Business response:
We understand that the diagnostic fee was not communicated clearly during your initial call, and we appreciate you bringing this to our attention. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com for assistance.
I had an appointment at 12:15. I was never checked in under my appointment time. I ended up waiting 2.5 hours for a simple oil change and tire rotation. People that arrived after me were getting out before me. Every very disappointed with reliable service department.
Business response:
We understand your frustration with the wait time and the check-in process. Your concerns are important to us, and we would like to address them directly. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com for further assistance.
The sales people are pretty pushy and the things that they say are not always accurate. Lots of problems with servicing vehicles I’ve had three vehicles from this company, even though I purchased the platinum extended warranties. Jesse is the only one that I would trust or do business with he’s one of the finance managers.
Business response:
Thank you for your feedback! We’re thrilled to hear about your positive experience with Jesse. We’re committed to improving our service and appreciate your insights. Your satisfaction is important to us, and we’re here to enhance your future experiences. Thanks for being a valued customer!
Doesn’t even look inside our window motor mount claim to broken which ones neither them parts charged us 100$ for looking at nothing we fixed our selfs from non professional and it was easy fix there just scammers
Business response:
We strive to provide quality service and take your concerns seriously. If you would like to discuss this further, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Took over an hour for a simple oil change. Way understaffed. Did not reset the warning light as requested. Have had one really good experience with the service center, but otherwise would really not want to set foot in that dealership– Especially based on experience buying a vehicle.
Business response:
It’s disappointing to hear that an oil change took longer than expected and that the warning light wasn’t reset as requested. While we strive to provide efficient service, we understand that wait times can be frustrating. If there’s anything we can do to address your concerns, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,803 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open tomorrow at 8:00 a.m.