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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Service department needed help. Hope the crew is more attentive to what the job is being asked by customers
Business response:
Thanks for your feedback! We appreciate your insights and are committed to improving our service. We'll ensure our team is more attentive to customer needs moving forward. Your input helps us grow!
Service representative was not very helpful didn’t know what he was talking about and was rude with responses
Business response:
Providing knowledgeable and courteous assistance is extremely important to us, and it is disappointing to learn that we did not meet your expectations. If you would be willing to share more details, please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
We took our vehicle in for the first oil change. We also was scheduled for a recall repair. After driving 92 miles to the dealership we were told the recall could not be done and we would have to reschedule. So, we now get to make another 184 roundtrip, leave the vehicle for 3-5 hours, and fit this into our schedule with no regard for us or benefit from the dealership.
Business response:
Thanks for sharing your experience, Rick. We appreciate your feedback and apologize for the inconvenience regarding the recall repair. We're committed to improving our service and will work to ensure smoother scheduling in the future. Your time is valuable, and we want to make it right.
I was quoted a price over the phone that was not honored at the dealership. Still a great value but didn’t appreciate being lied to especially after bringing it to the service managers attention.
Business response:
We understand how frustrating it must have been to be quoted a price over the phone, only to have it differ at the dealership. While we're glad to hear that you still felt you received a great value, we take your concerns seriously, and it's important to us that every customer has a clear and accurate understanding of pricing. We would love to address this further and ensure everything is aligned. Please feel free to reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Communication needs to be improved. I was told my vehicle would be done within 3 days, I waited a whole 11 days. I was not given a loaner vehicle to use while my car was being worked on, although I did mention this is the beginning when my car was towed.
Business response:
We understand how important it is to have clear communication throughout the service process, and we regret that we fell short of meeting your expectations. If you'd like to discuss this matter further or have any additional concerns, please feel free to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.
They put the wrong milage in the report talked to them several times. They have not fixed the issue.
Business response:
We understand the frustration you've experienced with the incorrect mileage report. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com, so we can address the matter directly and make sure everything is corrected to your satisfaction.
I have always had good relations with your service department, except one time when they lost the locking wheel lug nut and would not own up to it, your sales department I will never buy another Nissan from this place.
Business response:
Thanks for your feedback! We’re glad to hear you’ve had positive experiences with our service team. We’re sorry to learn about the past issue and appreciate your honesty. Your insights help us improve, and we hope to regain your trust in the future.
Did not fix both problems that I had asked them to fix. Secondly, I was notified that my car was finished and when I showed up, they had not done the services, I don’t know about you, but it was Christmas Eve and I had things to do. It took almost an hour and a half of me waiting for them to finish. I would never recommend this dealership for anything..
Business response:
We understand your frustration with the delay and the fact that the services were not completed as requested. Your time is valuable, and we appreciate you bringing this to our attention. If you'd like to discuss this further or if we can assist in addressing any remaining concerns, please don’t hesitate to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.
Service was nice but the entire facility was freezing cold. Perhaps the heater was broken
Business response:
Thanks for the feedback! We're glad you enjoyed the service. We're looking into the temperature issue to ensure your next visit is more comfortable. Your input helps us improve!
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.