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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
While our sales person was amazing in going above and beyond the finance department lost paperwork in getting our purchase complete. Pur dated person had to do the same paperwork multiple times. We started at 3pm and left at 11pm.
Business response:
We understand how frustrating it must have been to go through the finance process multiple times, and we regret that it took so long to complete your purchase. Your feedback is important, and we’d like the opportunity to discuss this further to ensure a smoother experience in the future. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
Have already rated on public site. Terrible customer service. When in for service on defective tire. Technician wanted to sell me tires instead. Car only had 5000 miles.
Business response:
It’s disappointing to hear that your experience with our service team did not meet expectations. A vehicle with only 5,000 miles should receive thorough care, and we understand your frustration regarding the recommendation for new tires instead of addressing the defective one. Customer service is a priority for us, and we would like the opportunity to discuss this further and make things right. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can better understand what happened.
I received no cost estimates over $185. I was informed I could expect my car in 4-5 hours. I received no calls from Reliable. I received no return calls or information about my car in response to my calls to Reliable. I called four times. My car was not available to me until the next day with no explanation as to what the delay was. No explanation that there would be a delay. To add to the insult, I was blindsided with a bill for over $500. The delay and lack of communication is unacceptable.
Business response:
We understand how frustrating it must have been to experience delays and a lack of communication regarding your vehicle. Keeping our customers informed throughout the service process is a priority, and we regret that this was not your experience. We would like the opportunity to address your concerns and provide more clarity on the charges and delays you encountered. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this further.
I scheduled an appointment for a recall, oil change and system/speaker problem and left with an oil change. Because the guy who does the recall wasn’t there and they didn’t fix my speaker and system.
Business response:
We understand the inconvenience this may have caused. Please feel free to reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com, and we'd be more than happy to reschedule your recall and address the speaker/system issue as soon as possible.
Took too xxxx long just to do an oil change like really that long for an oil change get outta here
Business response:
We strive to provide timely service, and we regret that we did not meet your expectations on this occasion. We would like to address this concern further to ensure your next visit is more efficient. Please feel free to reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com so we can assist you further.
If I could give zero stars, I would. Service department knows nothing. Just Horrible. Untrustworthy
Business response:
We strive to provide excellent service, and we clearly missed the mark with you. We’d like the opportunity to address your concerns directly and find a resolution that works for you. Please don’t hesitate to reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
I have taken my vehicle to be serviced as I have the maintenance contract. My forward driving collision light comes on every day and I have asked repeatedly to get it fixed as it should be covered under warranty. Also all lights have come on as the dash states system failure. I believe I purchased a lemon 3 years ago on in December of 2021 and the dealer and the service department have done nothing to correct the problem.
Business response:
We understand how frustrating this must be, and we want to make sure we address these concerns properly. We would appreciate the opportunity to revisit your vehicle's service history and work towards a solution that meets your expectations. Please feel free to contact Manny Garcia, Service Director, at Mgarcia01@vtaig.com so we can discuss this further.
The service was fast and friendly. Just a little disappointed. Asked to change out the battery in my key fob and reset the service light which I had to go back and have both done because they didn't do.
Business response:
Thanks for your fantastic review! We're glad you enjoyed our fast and friendly service. We apologize for the oversight with your key fob and service light. Your feedback is invaluable, and we’ll ensure our team is more attentive in the future. We appreciate your understanding!
They push their extended warranty way too hard. The finance manager acts desperate to sell it, as if his life depends on it. I had to explicitly forbid him from mentioning it again after I forcefully told him no several times. Even after that he still mentioned it. After that I was treated terribly, forced to wait for several more hours for no reason, and generally treated as an enemy by the finance manager. It turns out their finance managers are specifically paid and rated on the percentage of sales they make with extended... read more
Business response:
We appreciate your feedback regarding your recent experience. We understand that discussions about extended warranties are a standard part of the finance process, and our team is trained to present these options to every customer. If you'd like to discuss your experience further, please contact Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,790 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.