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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Most unpleasant experience I've ever had and will never recommend this delership to anyone.
Business response:
We understand how important your experience is and are committed to ensuring all of our customers feel valued. If you’d like to discuss your concerns further, please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
Told me they would call in reference to their survey and I would win a free oil change. They never called.
Business response:
Thanks for your feedback! We're sorry to hear about the missed call regarding the survey. We appreciate your patience and will work to improve our communication. Your experience matters to us, and we hope to provide you with better service in the future!
Horrible experience it's issue after issue I wouldn't recommend getting my vehicle serviced here ever again you guys are causing issues to my vehicle after being serviced.
Business response:
Providing quality service is a top priority for us, and it's disheartening to hear that your experience did not meet your expectations. We’d like the opportunity to make this right. Please feel free to contact Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss your concerns further.
I had a bad experience and will never go back again. Couldn't even get my second key to my vehicle. Sales person and everyone was awful.
Business response:
We understand how important it is to have a seamless and positive interaction, especially when it comes to getting all the necessary aspects of your purchase, such as your second key. We apologize for the inconvenience and frustration this caused. Please feel free to reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
I was charged for checking tires pressure but light in dash board still shows low and I still have a message asking for check pressure tires. I did not follow up because I had to work but overseeing this details can cost my business
Business response:
We understand how important it is for your vehicle to be properly serviced, especially when it comes to issues like tire pressure, and we're sorry for any inconvenience this may have caused. We appreciate your trust in us and value your feedback. Please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com so that we can address the issue and ensure everything is properly checked.
Salesmen are awesome. Knowledgeable and friendly. Upper management was unable or unwilling to answer basic contractual questions including some with VERY important legal implications Rude and attempted to intimidate
Business response:
We’re glad to hear that you found our sales team knowledgeable and friendly; it’s wonderful to know they made a positive impression. However, it’s concerning to learn about your experience with upper management, particularly regarding the handling of your contractual questions. Clear communication and professionalism are essential, and we take these matters very seriously. We’d like the opportunity to address your concerns further. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com
Beware of this location and their practices. My mom never approved for work to be done and then they cut the part out and then she became forced to pay for work to be done there. Charged for inspection and wasn’t applied to repair. Also was charged an excessive amount of labor.
Business response:
It's important to us that all of our customers feel comfortable and informed throughout their service experience, and it’s clear we missed the mark in this instance. We would appreciate the opportunity to discuss this further and address the situation. Please feel free to contact Steve Vigil, Service Director, at Svirgil@vtaig.com.
How do you overfill an oil change is what they did to our vehicle . We had to go back to fix their problem.
Business response:
Overfilling the oil during an oil change is certainly not the standard we aim to uphold, and we appreciate you bringing this to our attention. We are committed to ensuring that all vehicles are serviced with the utmost care and attention to detail, and we understand how frustrating this situation must have been for you. Please don’t hesitate to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.
Will never know if my truck was serviced was not there to see it. It took bout 7 hrs. Mr Nicholas never informed us they were done. We finally seen the truck. Had been parked out there for almost an hour. Not too happy with Mr Anaya jr.
Business response:
We understand how frustrating it can be to wait for updates and not feel informed about the status of your vehicle. Ensuring clear communication and timely service is something we take seriously, and your comments about Mr. Nicholas and Mr. Anaya Jr. will be reviewed to address these concerns. If you’d like to discuss your visit further or if there’s anything we can do to assist, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,787 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.