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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Lack of follow up, tried to charge 300 more than quoted had to call to check on status and insist on them checking the billing.
Business response:
It's disappointing to hear about your experience with the billing and communication issues. We strive to ensure our processes are clear and our team remains proactive in keeping customers informed throughout their service. To address your concerns further and make things right, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Had scheduled appointment for Saturday morning. Upon arrival told sorry but the technicians that are needed for repair work don't work on the weekends. I guess my time is not valuable.
Business response:
We understand how important your time is, and we apologize for any inconvenience caused by the scheduling miscommunication. We aim to provide clear communication and reliable service, so we truly regret that we did not meet those expectations. If you’d like to discuss this matter further or reschedule your repair, please don’t hesitate to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.
Nick who helped me at first made many mistakes and perhaps even lied because he didn’t honor what he originally promised.
Business response:
It’s concerning to hear about the challenges you faced, especially with promises not being honored. To address this matter thoroughly, we encourage you to contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
Generally would not recommend. They usually do not follow through on their promises and have disappointed many times over the past 6 years. Try one of the other dealerships if you can.
Business response:
It's important to us that our team consistently follows through on commitments and delivers the service our customers deserve. To better address your concerns and ensure we make the necessary improvements, we encourage you to reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com, or Steve Vigil, our Service Director, at Svirgil@vtaig.com.
It took three weeks to get the part in for my Pathfinder. Ramon was very helpful
Business response:
We understand how frustrating it can be to wait for a part, and we appreciate your patience during this process. It’s great to hear that Ramon was helpful throughout, and we’ll be sure to pass along your kind words to him. For any further concerns or questions about your Pathfinder’s service, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
i had an appointment for a oil change at 11:45am. i arrived at 11:35 am they said it would take maybe a hour i went and had lunch across the street came back and they didn't have an idea when it would be done! i ended leaving at 2:45pm for a oil change wasn't happy with this service.
Business response:
We understand how valuable your time is, and we regret that your oil change took much longer than anticipated. This is not the level of service we strive to provide. To address your concerns further and ensure improvements, please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Only one thing is? I was told one thing and they ended up doing something else different. I was given a price that they were going to charge me and when l came to pick up my suv the price was bigger then what l was told? Next time be honest about the cost.
Business response:
We strive to be transparent and ensure every detail is clear from the start, so it's disappointing to know we fell short of that expectation in your case. For further assistance and to address any lingering concerns, please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
I was ripped off for 1300. 00 and my car is not fixed. I spoke to the Manager Steve and he did not help me. They cheated me and I will be filing a formal complaint against this company.
Business response:
We sincerely apologize for the frustration you've encountered, and we understand how upsetting it can be when expectations are not met. We want to make sure you are taken care of, and that your concerns are fully addressed. Please reach out to Steve Vigil, our Service Director, directly at Svirgil@vtaig.com so we can better understand the situation.
Got the run around with everyone I dealt with. Felt like I was taken advantage of and that I was not given the respect that a consumer deserves.
Business response:
We're truly sorry to hear about your experience and understand your frustration. We take customer concerns very seriously and would like to make this right for you. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can address your concerns directly. Thank you for bringing this to our attention.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,787 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.