RingCentral

Name: RingCentral
Address: 20 Davis Drive, CA, 94002, US
Telephone: (800) 591-8089
Price range: $$
Rating: 4.4

4.4

★★

29 reviews

(800) 591-8089

https://www.ringcentral.com/

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About

For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system hardware. Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while en

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4.4

★★

29 reviews

5★16

4★10

3★3

2★0

1★0

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John L C. on Birdeye

★★

2 years ago

It took almost a year to get this resolved because the sales agent was not actively trying to resolve the problem, and when I called in she was the only person that I could contact. Only after months of trying to get this issue resolved and almost losing my account because of the issue not being fixed, I was finally routed to someone who knew how to fix the problem. And once again I am a happy user. One remaining issue, I was promised credit for the months that I was overcharged and to date it has not been issued..

Business Response:

Thanks for your feedback, John L ! We love knowing about your experience. Reach out at review@ringcentral.com - we'd love to continue the conversation and hear more.

Herman A. L. on Birdeye

★★

2 years ago

Tech support was efficient, helpful and had a good sense of humor. Very important. Good job.

Business Response:

Herman A.! We're so glad to hear about your experience. We're focused on making sure we support our customers with care and consideration for their specific set-up and situation. Keep us updated on how we're doing! And if you'd like to share more, please reach out to review@ringcentral.com.

Jordan T. on Birdeye

★★

2 years ago

Great product. Responsive support. Fair pricing. What more could you ask for?

Business Response:

Thanks so much, Jordan! Your feedback and experience are very important to us. If you're up for it, please reach out at review@ringcentral.com. We'd love to hear more!

Beau Rheinberger on Sfappexchange

★★

3 years ago

Freakin Excellent - Should have done it sooner I have been meaning to install this since we signed up to Ring Central over 1 year ago. For some reason I thought it was going to be a big effort to install. I was wrong, it was so simple. It took less than 30mins to install, figure out, and customise a few things to make our salesforce work better for us. I did it on a Friday afternoon and the whole team was using it by 8:30am on monday morning. It's simple, it works, and it's much quicker. It may not seem like a lot of extra time, but the time it saves just being able to click on a phone number is massive. Plus our number of call logs have quadrupled, which has made it heaps easier to know what's happened with our customers. Before I installed the app I looked at the reviews and I got a bit concerned. After installing and using for 1 month, I cannot understand what the haters are talking about. install it!

Kassandra Taggart review for RingCentral

Kassandra Taggart on Sfappexchange

★★

4 years ago

Easy to Add The step by step instructions was up to date and super easy to use. Love the options to add ways for employees to leave notes onto files.

Kim Roberts on Sfappexchange

★★

4 years ago

Simple enough - perfect if you are already using Ring Central First, we use Ring Central in our office and with the package we had, this was included so check with your Account Rep for true pricing. We delayed getting this due to cost listed on the AppExchange, only to find out that it was included in our phone contract. Second, setup is relatively easy to get through. We are still in Classic but use Console, so there was a couple of things that were not spelled out in the documentation but... Third - customer support was fantastic. So if you run into bumps along the way, reach out and ask for help. I found them to be super responsive and helpful.

Wilfred de Wit on Sfappexchange

★★

4 years ago

Great tool and once installed: easy going! We are very happy with RC as our phone provider. The integration in SF Lightning went smoothly and after the setup your sales people are ready to go. Click and call. Auto registration and flexible options customize certain things. Next step we would like to do is the text option.

David Marsh on Sfappexchange

★★

4 years ago

RingCentral - Disappears I've reinstalled this several times - it will fix it for a while and then it simply disappears on the bottom left for login. The issue creates a disconnect in activities being logged by our SDR team. The central reason we went with RC was the dialer integration with SFDC. RC needs to invest more in the integration and as other reviews mention - simplicity and features.

Daniel Watson on Sfappexchange

★★

4 years ago

Love it, love it, love it! My org is really happy with the RC integration into SF. Setup was mildly simple, and works great! Love being able to text contacts, and relate the conversations to cases!