RingCentral

Freakin Excellent - Should have done it sooner I have been meaning to install this since we signed up to Ring Central over 1 year ago. For some reason I thought it was going to be a big effort to install. I was wrong, it was so simple. It took less than 30mins to install, figure out, and customise a few things to make our salesforce work better for us. I did it on a Friday afternoon and the whole team was using it by 8:30am on monday morning. It's simple, it works, and it's much quicker. It may not seem like a lot of extra time, but the time it saves just being able to click on a phone number is massive. Plus our number of call logs have quadrupled, which has made it heaps easier to know what's happened with our customers. Before I installed the app I looked at the reviews and I got a bit concerned. After installing and using for 1 month, I cannot understand what the haters are talking about. install it!

Easy to Add The step by step instructions was up to date and super easy to use. Love the options to add ways for employees to leave notes onto files.

Simple enough - perfect if you are already using Ring Central First, we use Ring Central in our office and with the package we had, this was included so check with your Account Rep for true pricing. We delayed getting this due to cost listed on the AppExchange, only to find out that it was included in our phone contract. Second, setup is relatively easy to get through. We are still in Classic but use Console, so there was a couple of things that were not spelled out in the documentation but... Third - customer support was fantastic. So if you run into bumps along the way, reach out and ask for help. I found them to be super responsive and helpful.

Great tool and once installed: easy going! We are very happy with RC as our phone provider. The integration in SF Lightning went smoothly and after the setup your sales people are ready to go. Click and call. Auto registration and flexible options customize certain things. Next step we would like to do is the text option.

RingCentral - Disappears I've reinstalled this several times - it will fix it for a while and then it simply disappears on the bottom left for login. The issue creates a disconnect in activities being logged by our SDR team. The central reason we went with RC was the dialer integration with SFDC. RC needs to invest more in the integration and as other reviews mention - simplicity and features.

Love it, love it, love it! My org is really happy with the RC integration into SF. Setup was mildly simple, and works great! Love being able to text contacts, and relate the conversations to cases!

Works as expected This has been a game changer in how we communicate with clients and business partners. Support is also very active and there if you have any questions/issues.

Great App backed by an excellent service I have used RingCentral for Salesforce for a couple of years now in my current venture and also in the past. Recently they have improved the app significantly. I received a notice for migration few months back and the experience was great. I had questions on few custom configurations and the support was excellent. Would highly recommend.