RingCentral
About
For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system hardware. Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while en
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- 25 Reviews4.4Sfappexchange
- 1 Review4.0BirdEye
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Recommended
Beau Rheinberger on Sfappexchange
10 months ago
09/12/2019, 08:01 AM
Freakin Excellent - Should have done it sooner
I have been meaning to install this since we signed up to Ring Central over 1 year ago. For some reason I thought it was going to be a big effort to install. I was wrong, it was so simple. It took less than 30mins to install, figure out, and customise a few things to make our salesforce work better for us. I did it on a Friday afternoon and the whole team was using it by 8:30am on monday morning. It's simple, it works, and it's much quicker. It may not seem like a lot of extra time, but the time it saves just being able to click on a phone number is massive. Plus our number of call logs have quadrupled, which has made it heaps easier to know what's happened with our customers.
Before I installed the app I looked at the reviews and I got a bit concerned. After installing and using for 1 month, I cannot understand what the haters are talking about. install it!
Kassandra Taggart on Sfappexchange
a year ago
04/02/2019, 06:54 AM
Easy to Add
The step by step instructions was up to date and super easy to use. Love the options to add ways for employees to leave notes onto files.
Kim Roberts on Sfappexchange
a year ago
03/12/2019, 01:04 AM
Simple enough - perfect if you are already using Ring Central
First, we use Ring Central in our office and with the package we had, this was included so check with your Account Rep for true pricing. We delayed getting this due to cost listed on the AppExchange, only to find out that it was included in our phone contract.
Second, setup is relatively easy to get through. We are still in Classic but use Console, so there was a couple of things that were not spelled out in the documentation but...
Third - customer support was fantastic. So if you run into bumps along the way, reach out and ask for help. I found them to be super responsive and helpful.
Wilfred de Wit on Sfappexchange
a year ago
02/21/2019, 01:44 AM
Great tool and once installed: easy going!
We are very happy with RC as our phone provider. The integration in SF Lightning went smoothly and after the setup your sales people are ready to go. Click and call. Auto registration and flexible options customize certain things. Next step we would like to do is the text option.
David Marsh on Sfappexchange
2 years ago
01/14/2019, 11:56 AM
RingCentral - Disappears
I've reinstalled this several times - it will fix it for a while and then it simply disappears on the bottom left for login. The issue creates a disconnect in activities being logged by our SDR team. The central reason we went with RC was the dialer integration with SFDC. RC needs to invest more in the integration and as other reviews mention - simplicity and features.
Daniel Watson on Sfappexchange
2 years ago
12/31/2018, 00:05 AM
Love it, love it, love it!
My org is really happy with the RC integration into SF. Setup was mildly simple, and works great!
Love being able to text contacts, and relate the conversations to cases!
Myles Lewis on Sfappexchange
2 years ago
11/29/2018, 04:41 AM
Works as expected
This has been a game changer in how we communicate with clients and business partners. Support is also very active and there if you have any questions/issues.
Stephen Swanson on Sfappexchange
2 years ago
11/02/2018, 16:48 PM
Great App backed by an excellent service
I have used RingCentral for Salesforce for a couple of years now in my current venture and also in the past. Recently they have improved the app significantly. I received a notice for migration few months back and the experience was great. I had questions on few custom configurations and the support was excellent. Would highly recommend.
Aaron Glauser on Sfappexchange
2 years ago
10/11/2018, 01:26 AM
Good App Works Well for our Organization
We are a RingCentral customer for our phone system so it was a natural thing for us to utilize the RC App for SF. Overall the app works very well for the basic purposes of facilitating and tracking calls automatically and provides a great virtual phone for reps who are working offsite. I have worked with the RC Engineers on several requests and they have gotten updates into their next versions which is great, it doesn't happen right away but they will work with you to get it out in new release if it is a reasonable ask/feature that others will find useful. I would recommend.