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RingEX
About this business
Overall I love this Software and Features Pros: RingCentral's desktop notifications are a game-changer for our customer interactions. The instant caller ID pop-ups allow us to proactively answer calls, especially from those we've been trying to reach, dramatically reducing frustrating phone tag. Plus, the integrated texting feature streamlines communication, enabling seamless back-and-forth with our customers Cons: I would like it to be a little easier to get it to transcribe the calls for future reference. Sometimes a custo... read more
Great phone system that includes sms, availability to listen to calls, and AI notes from live calls. Pros: HUD to shadow calls, recordings, text message and automated notes. Cons: Doesnt have an available function to automate text messages Overall: We are currenly using Ringcentral to manage outbound and inbound calls along with text messages, our admin was able to setup call queues that are used for different sources of leads, we can shadow other rep calls and it now has an option for automated notes from live calls.
RingEX in a Pharmacy Setting Pros: It's very user friendly for both the agents and the administrators. It's nice to be able to fax, call, text and message all within one app. Cons: Some of the reporting for RingEX is lacking. Most of what I needed I was able to find though. Overall: It's been great. We migrated over to Ring Central from Mitel and it's been worlds different. Definitely a better experience in EX!
Great VOIP service provider Pros: It is quite efficient and effective to have several key business services in one spot. Telephony, group chat, text, fax, video conferencing. The reporting features and analytics are also very helpful. Cons: 4 stars because the system needs to integrate a global address feature that can be populated by admins without uploading archaic lists of external contacts (which is very difficult and not intuitive). Also the ability to configure the application's user interface remotely for each user wo... read more
Ringcentral Pros: That this is a great product to use for any company Cons: that you can use your desktop with the app Overall: that this system works with anyone and with any kind of company
Centralizing our external communications Pros: RingEX is great for Ring Central customers to centralize all of the text, phone and video capabilities of your account. Cons: We have not had great experiences with their customer support and billing teams. Overall: We use RingEX and Ring Central for all of our phone calls and meetings with customers. It is a great way to keep everything all in one place for our external communications.
Increasing Business Development Response Time Pros: The ability to create call trees for different departments of our organization has been a game changer in our response time for leads. Cons: Some of the connectivity can be an issue between phone vs desktop application. Overall: Overall, this software has changed the way our Business Development Team operates for our inbound marketing. It has made our response times to warm leads very minimal with getting a representative in contact as soon as possible. The dictation of voi... read more
Paralegal Review of RingEx Pros: The digital aspect of the office phones. With the phone being connected to the computer, it is very reliable. The digital fax is also very convenient when having to send large faxes. Cons: It is inconvenient not having a local area code number.
Program extremely simple to use at an entirely open value, I love it Pros: RingCentral MVP joins every one of the major prerequisites for viable correspondence into a solitary program that sudden spikes in demand for your own PC. Inside a solitary connection point, I'm ready to screen and answer approaching calls, instant messages, faxes, and immediate messages from different clients. Cons: The principal change from utilizing a conventional work area telephone to a work area application is one of the downsides of RingCentral... read more
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,563 reviews.
When is RingEX open?
RingEX is closed now. It will open at 9:00 a.m.