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RingEX
About this business
Experience Pros: Everything was great but support was hard to contact Cons: customer support was hard to get in contact with Overall: I'm glad to hear that it was good. Could you provide more context about what you're referring to?
Easy to Use and Convenient Pros: I like how you are able to use the app on your desktop or mobile phone. Makes it easier when you work from home. Cons: At first the application was confusing to use but customer service was really helpful. So not really a con.
Business response:
Hey Stephanie, the Review Team thanks you for your terrific feedback. We are happy that our teams have successfully assisted you, making our product more effortless for you to implement! If you want to share more about your experience, please email us at review@ringcentral.com. We appreciate you and your business!
RING CENTRAL Pros: The app was easy to use when making calls away from the office. Cons: Not reliable for our technicians when out in the field. The call wouldn't go thru, causing our techs to have to block their personal numbers resulting in customers not recognizing the phone number and not answering. Overall: The customer support was not very helpful. They used terms that I didn't understand, and no one was willing to help me understand. For example, I do not know what Ping means or how to do a "Speed test." Their ways of... read more
Business response:
Amy, the Review Team appreciates your great feedback! As VoIP calls need a reliable internet connection for optimized call quality, it is expected to experience poor connection when there is not a strong connection available. Call Continuation is available on mobile; this feature allows you to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. Learn more about call continuation here: https://ringcentr.al/3R7rRzz. If you would like to continue this conversation, please email us at review@ri... read more
Simple Solution for Small business - platform dates Pros: It was a simple solution for a small business to route calls from a general number to individual phones. Calls were never dropped and I liked that it transcribed voicemails. Cons: The platform feels very dated and it was difficult to navigate the system settings to add new users.
Business response:
The Review Team thanks you for your feedback, Brittany. If you want to continue this conversation, please email us at review@ringcentral.com. We appreciate you!
RingCentral MVP is a great product Pros: The video conferencing is probably my favorite part of RingCentral MVP. Cons: I don’t think there’s anything about RingCentral MVP that I really don’t like.
Business response:
Hey Adam, the Review Team appreciates your great review! To share more about your experience with us and our product, please email us at review@ringcentral.com. We would love to learn more from you; thank you!
Best tool for calls Pros: There were no technical errors at all while using the application, nor were there any call drops. Cons: Sometimes the messages are not delivered.
Business response:
Hey Rene, the Review Team thanks you for your positive review! We are thrilled that RingCentral has provided you with a reliable calling experience. If you ever have more insights to share or need assistance, feel free to reach out; we are here to ensure your experience continues to be excellent. We appreciate you and your business!
Great VOIP office system Pros: RingCentral has a great phone/desktop app that allows for great management. Cons: I wish all users could text from our main number. Overall: RC has been a great experience. I've tried a few VOIP services and landed on RingCentral with no plans of moving.
Business response:
Chris, thank you for your positive review; the Review Team is proud that RingCentral has been a great experience for your office communication needs. We appreciate your feedback, and if you ever have further information you would like to share, please don't hesitate to reach out. We appreciate your business!
Very good VOiP Pros: The online portal is fantastic. It allows you to divert your calls very easily to a phone or even take them on your computer rather than your desk phone Cons: We do get several dropouts on desk phones a day Which sometimes makes it frustrating Overall: Overall, our experience has been good we will be continuing to use RingCentral in the future
Business response:
The Review Team thanks you for sharing your feedback with us! We're delighted to hear that you find RingCentral an excellent VoIP solution and appreciate the convenience our online portal offers for call diversion. We understand your concerns about dropouts on desk phones, and we apologize for any frustration this may have caused. Our team takes this feedback seriously and is committed to addressing and resolving any issues to improve your overall experience. To address this, please get in touch with our Support Team at your... read more
Fantastic Voice Over IP phone system Pros: Great product works like a charm, I use this product daily along with almost all of my customers. The overall easy use of this product makes it 5 stars. I have a few clients who have the most basic computer skills that mastered and love this product. Cons: I wish there were a few more features available when it comes to voicemail such as sharing a saved voicemail with another user outside of ones company.
Business response:
Thank you for taking the time to share your positive feedback about our VoIP phone system! We're delighted that you find RingCentral MVP a fantastic product that works seamlessly for you and your customers daily. We also appreciate your insights into the user-friendliness of our product; we're happy to hear that even clients with basic computer skills find it easy to use! Your feedback on the voicemail features is valuable; we encourage you to explore our ideas portal. Here, you can share your ideas as well as engage with id... read more
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,563 reviews.
When is RingEX open?
RingEX is closed now. It will open at 9:00 a.m.