RingEX

Verified Reviewer 

on Capterra

2 years ago

Great platform for VOIP Pros: Auto call recording, the phone app for desktop and mobile as well as being able to see in real time call status of colleagues is a key to this program. The message feature is a must as well. Cons: Would like better instruction/direction on the MPV integration with Microsoft Dynamics CRM Overall: Overall we have enjoyed using this new platform and it meets our company compliance needs for phone calls in the insurance industry. 

Erica V. 

on Capterra

2 years ago

Great option for any business! Pros: Being a smaller firm, RingCentral gave us the opportunity to find a solution that was a better fit for our Clients, and expand the availability of communication. Cons: We have had no issues to date and are satisfied with RingCentral Overall: Overall experience has been good. It was easy to integrate into our system and no one has experienced any issues thusfar. 

Verified Reviewer 

on Capterra

2 years ago

Sales Person using RingCentral Pros: The computer application is easy to useI LOVE the mobile app; it allows me to keep in contact with my prospects/clients while I am on the goRegular updates; they just realised a new update too. I admire any product that continues to bring updatesVoicemail emails; they send me an email with the voicemail transcribed. This is super useful and saves me time having to listen to voicemails I miss Cons: The customer support was a bit slow, like maybe two days. It wasn’t awful but could be bette... read more

Claire D. 

on Capterra

2 years ago

Ring Central Pros: Don't need a desk phone and also don't need to use it through a desktop computer. I've always used it directly through my phone. Cons: Have heard that when people call it doesn't sound like a normal phone call, like music is playing or something. The number I was assigned also comes up on peoples phones as spam. I wish the dialpad and the search function were more cohesively integrated. 

Ron C. 

on Capterra

2 years ago

Ring Central - Yes Please Pros: I like the way my voicemails are transcribed and emailed to me. I like the directory. I like the ease of transferring calls or forwarding them to another office. Cons: It was sort of hard to understand at firs, but once I played with it more I was able to be more familiar. Overall: Great experience. We continue to use it. 

Phillip M. 

on Capterra

2 years ago

Great phone system with some room for improvement Pros: Enables us to setup teachers with Soft phones on their mobile phones, enabling them to call parents using the school's main phone number as their call-back number. Cons: The phone app is slow to respond at times, ringing 5 or 6 seconds after the desk phone (all settings are to ring all simultaneously)There are at least 2 or 3 different sets of instructions to setting up a hot desk phone, none of them helped, so the documentation on their website desperately needs a revi... read more

Emmanuel F. 

on Capterra

2 years ago

Very good solution Pros: I like it because it is very easy to use. You can Send message, video chat, conférenceMaybe this can replace Teams Cons: I think the windows application interface could be improved. When the window is minimized, the readability is not optimal Overall: You can communicate easily. Phone call are clear. 

Walter B. 

on Capterra

2 years ago

The go to phone system for SMB. Pros: Aside from the functionality I like that you have the option to have an actual desktop phone, or softphone to use an app on a mobile device to stay connected with team members, prospects, and customers. Cons: This does not happen often but there could be a lag once in a blue moon. Overall: I was impressed with using RingCentral MVP functionalities. 

Jennifer B. 

on Capterra

2 years ago

Ring Central Review Pros: I like that I can call out of my cell phone not using my phone number to customers. Cons: I do not like that when I am not connected to wifi I drop calls Overall: I like that I can manage my calls from anywhere and call out not using my phone number.