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Rumpke Waste & Recycling
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Garbage of a company! Prices are ridiculous and the drivers are as friendly as rattle snakes. Missed my garbage several times but this last time I did call and they gave me a 24-48hr window to come back and it's been 6 days and my can is still sitting there waiting.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at websupport@rumpke.com. We look forward to ensuring your satisfaction. Thank you.
Absolutely horrible customer service. Missed pick up constantly and want to believe their lying driver. Do not recommend absolutely terrible!!!
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at (800) 828-8171 or by email at websupport@rumpke.com. We look forward to ensuring your satisfaction. Thank you.
My company has been a Rumpke Customer for over 30 years. After watching our trash collection prices climb and climb, and putting up with our employees being treated disrespectfully by their drivers, we decided it was time to look at other options. Best Way was over 30% cheaper. All other vendors were significantly cheaper! If you have an option, do yourself a big favor and shop this around. Rumpke's unscrupulous business practices make it extremely difficult to move on. Their contracts are the most one sided unethical ... read more
Business response:
Curtis, your review is very concerning to us. We would appreciate it if you would contact our customer care team at websupport@rumpke.com. Please include additional detail about your experience, as well as your full service address. Thank you.
Too many missed trash pickup's. Customer service was no help. I am currently looking at other choices for trash removal.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at (800) 828-8171. We look forward to ensuring your satisfaction. Thank you.
I see Jacquie M saying they rarely miss a pickup if 5 times in a row is rarely I would hate to see often and apologize for bad experience but and a lot of 1 star reviews poor excuse for a company
Business response:
Jim, your review is very concerning to us. We would appreciate it if you would contact our customer care team at websupport@rumpke.com. Please include additional detail about your experience, as well as your full service address. Thank you.
I have found the representatives answering the phones for this company to be unprofessional and inefficient. I have spoken with people who were obviously chewing gum, or admitted they did not know how to simply begin a new pick up of recycling, or were abrupt and rude for no apparent reason. When calling I have been placed on hold for long periods of time. One time when I called the IVR was on a continuous loop of the same message no matter which button you pushed. I dread calling this company.
Business response:
Pj, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would appreciate it if you would contact our customer care team at (800) 828-8171. Thank you.
I've called many time in the last 1 and a half about trash cans not being serviced. I've stated I'm in a wheelchair when calling and they said they would have the supervisor call me which no one ever did multiple times. They only can to pick up my trash late after asking once out of at least 5 times. I even stated that trash is building up in my home and I can't move around. Still this happens and they don't care. The call lady is nice always but that isn't operations. They have no decency to even call. Rumpke Trash has no r... read more
Business response:
Brendan, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would appreciate it if you would contact our customer care team at websupport@rumpke.com please include your full service address. Thank you.
Worst customer service I have ever experienced. Multiple times my needs were not met and trash not picked up. They made a mistake and apparently their mistakes are my fault.
Business response:
Ladylioness, we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, that process did not go so smoothly. If we can be of any assistance, please give us a call at (800) 828-8171. We want to ensure your satisfaction.
I wish the review can give me the option of 0 star. It has been a terrible experience for me as a property manager. I paid over 1100 for two 2 yard dumpster. They MISSED every single puck up for at leadt 2 months that I began managing the property. I am sure they missed more and the previous management just did not care. When I call Rumpke they will send me a "special pick" which is really a very late pick up! No apologies, no concerns amd this cause more trask being piled up outside the dumpsters! I am switching to Republi... read more
Frequently asked questions about Rumpke Waste & Recycling
How is Rumpke Waste & Recycling rated?
Rumpke Waste & Recycling has a 3.7 star rating with 558 reviews.
When is Rumpke Waste & Recycling open?
Rumpke Waste & Recycling is open now. It will close at 5:00 p.m.