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Rumpke Waste & Recycling
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service was about what you would expect. Trash was missed once every couple of months. Customer service was mostly friendly. The frustrating part was they never could get autopay to work. Every stinking time I'd get an email saying it didn't go through. So I'd call. They'd be nice and say it was all straightened out, charge me a couple of bucks extra for taking payment over the phone. Then the next time I'd get an email saying it didn't work. Then we moved... gave them a call to stop service. Which they apparently did bec... read more
Business response:
Joe, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to websupport@rumpke.com. Thank you.
This company either 1 doesnt give a shit about their customers or 2 not enough people have complained enough.when i first moved into my home in shiloh i had a young kid as the trash man.he was without a doubt the best example of customer service.but now it seems like i have the laziest trash guy ive ever seen.without a doubt if i could change services i would in a heart beat.ive went to work after they have picked up my trash and the guy can half ass find it to dump it but cant seem to remember how to put them back where he ... read more
Business response:
Dustin, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance. We would appreciate it if you would contact our customer care team by emailing websupport@rumpke.com. Please include additional detail about your experience, as well as your full service address. Thank you.
My residential service and my commercial service were bought by Rumpke in the last month, or so... Commercial: three times in four weeks they did not pick up the trash. Residential: did not pick up service, called and they said the truck broke down and it would be picked the next day or the day after. It's 5:45PM of the day after and the trash was not picked up. I never once had an issue with either of the other two companies that Rumpke purchased, but with Rumpke, it seems to be the opposite.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to websupport@rumpke.com. We look forward to ensuring your satisfaction. Thank you.
Today a man came to my home and was taking my garbage can so I said "what are you doing" he said "you did not pay your bill" I answered I did pay my bill and do not take my can but he just took it anyway. So I contacted my band and got verification that I had paid the bill on 2/8 in full. I contacted Rumpke and they found out where I paid the bill but my payment was credited to another account so I said bring my garbage can back now. Well I am being told I will not get my garbage can back for 15 to 21 days tolt to just use p... read more
Business response:
Sally, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to websupport@rumpke.com. Thank you.
Bait and switch trash service. I just moved into a new home and called Rumpke to find out price and services. Was told large item pick-up was first of the month and that they can take sofas (wrapped) old toilets, etc. That works for me so I signed up. No way to notify them of large items pickup via their web page so you are forced to call and wait. When I finally reached someone they informed me that they only pickup 1 large item. 1! Then the actual details are finally explained. If you have a sofa with a recline... read more
Business response:
We apologize for your experience and would like to look into this matter. Please send an email (detailing the situation and listing your full service address) to websupport@rumpke.com. We look forward to promptly addressing your concerns. Thank you.
I have had to call every week for the last 2 months about missed trash pick up. I paid my bill but apparently my new job is informing them they aren't doing theirs. Have called local and corporate and nothing is getting done to correct the situation.
I would not recommend using this place, 3 weeks and still not picked up my recycling. The route supervisor sucks, if he was my employee i would've fired him. (Worthless) Definitely not doing his job. Only had this company for 3 months, switched to Best Way would recommend you do the same thing.
Where to start . They drop trash almost everyday . . When you go online it's will say big trash pick up , TV, couch, anything like that . But when you put it out they will not take it unless you give a 24 hr notice . Then when you do call they say it's one big trash pick up per week qnd $10 per item. Nothing on there web site says anything like that. If I could I would pay someone else .. the city should have never switched .. not happy at all. I'm sure there is good people and workers here . But as for taking trash they a... read more
Rumpke has not been out to pick up my trash in 5 weeks. I have called over and over and although they tell me they are going to come they never do. Terrible service would not recommen!
Frequently asked questions about Rumpke Waste & Recycling
How is Rumpke Waste & Recycling rated?
Rumpke Waste & Recycling has a 3.7 star rating with 563 reviews.
When is Rumpke Waste & Recycling open?
Rumpke Waste & Recycling is closed now. It will open tomorrow at 8:00 a.m.