This profile has been claimed by the business owner or representative.
Rumpke Waste & Recycling
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just had the WORST customer service experience from Rumpke Trash & Recycling who has missed our recycling pickups for a month now. Called last Friday, said they would be here for it by Tuesday, woke up to it still sitting here. They said "let me take a look at your account" and then "oh yeah, I don't see anything you're doing wrong." What?! I'm the customer! I was not rude, but I was honest about being frustrated. The "lady" said she understood, then essentially tried to blame their months worth of screw ups on me, saying it... read more
I've spent over two months, with nearly daily phone calls and emails trying to get (that took a month) a recycling bin. Then calls and emails every week to get it emptied....which only happened twice in four weeks and only after multiple calls and emails. I've now spent hours and over a week of daily emails and calls trying to get it removed. Promises of follow up were and are ignored. Beyond ridiculous.
They literally make every excuse possible to not do the job we pay them to do. They also literally couldn't care less about you as a customer. Trash cans only partially emptied because they use the automatic arm and it won't work to completely empty the can. They charged us $30 to remove a recliner, but then refused to remove it. Even after we got a hammer and broke it into little pieces, it's still sitting there, other than what I've been able to stick in a can. They said they would remove the charge but never did; it just ... read more
Paid over $700 for 5 months. Bi weekly pick up, smallest container. The rate is 75 per month. Do the math! Awful
Canceled service and my cans have sat out on street 2 full weeks, had service for 6 years and never again just went from paying $160 a quarter to $70 but leaving this review due to their slow response collecting their trash can which is making my property look trashy.
Called Rumpke to cancel my service since I sold my house. I was told to leave the cans on the street and they would pick them up in 7-10 days. I explain my HOA does not allow that and the new owners do not want the cans sitting in front of their home for two weeks. They told me they have an agreement with my HOA so it was okay. Since I was on the HOA I know that is not true. After ten days and the cans are still not picked up I call again but the rep could not care less. Same story now another 7-10 days. I explained I had ... read more
Went outside to bring in my garbage cans this morning and realized my lid was missing. Called Rumpke about the issue they they were rude and unhelpful. If I mail in my receipt for a new can they will give me $25 back for a $60 can. Or I can pay $3.50 a month to rent one. Not happy but stuck with Rumpke.
The customer service is seriously god awful. We just moved into a new house. They say I can put 1 bag out on the curb until I get my trash can. I get the can, now they take everyone else's trash in a 7 house radius on both sides of my house, but skip mine? Then I call to find out why and where my recycling bin is, no apologies. Just that you didn't sign up for one and it will arrive in 7 to 10 business days. I was supposed to get it 7 to 10 business days ago! They just try to get you off the phone instead of genuinely trying... read more
Scam artists. Literal scam artists. They have been charging me for 2 cans on my account and I only had 1. They charged me for 6 months for an additional can. I called to have it fixed and was hung up on several times and never called back. I finally called to cancel them and they asked me to have the can sit out by the road. I had my husband set it out there WHILE I was still on the phone with them. A week later they picked it up. Fast forward 6 months... rumpke shows up on my credit in collections. I call in and find out th... read more
Frequently asked questions about Rumpke Waste & Recycling
How is Rumpke Waste & Recycling rated?
Rumpke Waste & Recycling has a 3.7 star rating with 563 reviews.
When is Rumpke Waste & Recycling open?
Rumpke Waste & Recycling is closed now. It will open tomorrow at 8:00 a.m.