Rumpke Waste & Recycling

3.7

About this business

Location details

Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

3.7563 reviews

Select a rating

Brian N.

3 years ago

Worst service ever! Have had to call them 4 times in the 5 weeks I've been a customer. Trash can that was supposed to be picked up a month ago is still sitting in my driveway. Most reps I speak to have no empathy. I'm sure I won't be keeping them long.

Craig H.

3 years ago

Not sure about how much responsibility the drivers have, but the driver on Shepard Rd. on Wednesday left 2 boxes of trash in the culvert in front of our house that was knee deep in slush. They were on top of the trash cans and were heavy enough not to blow off. I reached them myself without getting my feet wet so Im not sure why he couldnt. Gonna take 2 people to lift the soggy stuff in the trash cans next week when another week of trash gets crammed in them. Pretty lazy.

Business response:

Craig, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to websupport@rumpke.com. Thank you.

Kristen W.

3 years ago

When I used Rumpke services at my home in town, I had no issues. However, when we moved into the country a year ago, Rumpke has failed at least once sometimes twice a month to get our trash. We are a family of 7. Therefore we have a lot of trash despite recycling. Being in the country, we had multiple issues with wildlife getting into our trash since it wasn't picked up and we would have a back up of trash bags. What the final straw was, they did not pick up our trash for 4 weeks in December. That was with Christmas in the... read more

Business response:

We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to websupport@rumpke.com. We look forward to ensuring your satisfaction. Thank you.

Barry S.

3 years ago

I like when you live outside of town in a neighborhood the price of trash pickup jumps big time. Kids in town trash and recycling cost $30 less than ours without recycling.

Business response:

Barry, we understand your concerns and would like to take a moment to explain. Gas prices are finally coming down and as consumers, we are enjoying the benefits! However, diesel fuel, which is what most of our fleet runs on, costs more than unleaded gas largely because of new standards requiring blends that work to reduce emissions and pollution. It is important to note that Rumpke's fuel surcharge fluctuates, so as prices decrease elements of the fuel charge will go down. We do this as a benefit for our customers, rather th... read more

Jan R.

3 years ago

My experience trying to rectify a cancellation of services due to health issues has been a nightmare. The right hand doesn't know what the left hand is doing at Rumple. they issued me a credit which is laughable as I have no account there any longer. what good is that? they issue a credit and keep it. Recycling is a good thing but never again with Rumpke. Done is an understatemen!

Rachel D.

3 years ago

If I could leave 0 stars, I would. The company that usually does our trash pick-up for our property was bought out by Rumpke this past summer. Since they took over, they've missed trash pick up at least 10 times over a 4 month period. Yes. You read that right. 10. When you call their service line, they say they'll take care of it, but I have gotten NO WHERE with it. I'll call again the next day and be told there was no record of my previous call. It's utterly shocking when our dumpster is emptied when it's actually supposed ... read more

Business response:

Austin H.

3 years ago

Have had issues with their software accepting auto pay (even though they are the ones that set it up), have record of it for 6 months but miraculously it stopped all on its own. Customer service is horrendous. They didnt apologize or try to get me to keep their service or anything. Told me it would take 2 or 3 weeks to get their can. And theyve missed my trash 3 times in the 9 months ive had them. Horrible. Would not reccomend.

Natalie M.

4 years ago

Rumpke breaks my heart on a regular basis. Website & talking in person with representatives never correlate. They know they can do whatever they want & don't really care about their customers. I wish someone would start another company that could compete with them. Lots of us in my neighborhood feel this way. It sucks because you get the feeling that it will never change.

Tabitha F.

4 years ago

If I could rate Rumpke a zero, I absolutely would! We rent a porta potty from them until we can get our bathroom situation resolved. They are supposed to come weekly to clean it. Well, it's been 3.5 weeks!!!! We only come here on the weekends and we have family & friends coming this weekend. Well, the porta potty now smells awful and has maggots and flys all over inside! It's so embarrassing and of course we got here this evening after they closed, so now we get to smell it all weekend

Business response:

Tabitha, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to websupport@rumpke.com. Thank you.