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Rumpke Waste & Recycling
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had to put 1 star to post the review, but I wish there was a thrown of lies button! If you live in Clark County, Ky I'm sure you can join my rant. We have had Rumpke for 12 months, we have paid for service and they are supposed to come each and every Monday (excluding holidays in which there is an alternate pick-up day). The first week service started no pickup. This has been an ongoing joke. Our current situation, dead of summer heat, 3 weeks without trash pickup, and daily calls into the abyss. There is a short grav... read more
Business response:
Charles, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to websupport@rumpke.com. Thank you.
HORRIBLE!!!!! HORRIBLE!!!!! The trash pick up is HORRIBLE...the customer service is HORRIBLE. Since Rumpke took over our trash service we have had NOTHING but problems. Missed pick ups, trashcans being thrown in the yard, trashcans being thrown in the street, trash being left in the road, cans that are not emptied. We have had to call customer service just about every week since we have had the service and they are rude and no help at all...not even an apology. Do not waste your hard earned money for this pathetic service. ... read more
Business response:
Wes, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to websupport@rumpke.com. Thank you.
My trash hasn't been picked up in two weeks and when I called to see what's going on the customer service rep literally hung up on me. Stay far away from this company.
Business response:
At Rumpke, people come first. Respect, equality, and integrity are cornerstones of Rumpke’s business. Compliance is paramount. The issues described here are extremally troubling and certainly not acceptable at Rumpke. We would like to know more, so that we may take appropriate action. Please email additional details or specific contact information to websupport@rumpke.com. We will make every effort to conduct a full investigation. We are committed to doing the right thing. Thank you for your time.
Their customer service is terrible. They have no compassion for their customers in need. The Rumpke family has trained their employees well, they all act like it's their last dollar to help you, which never happens. They need more competition to remind them who made them who they are
Business response:
Deb, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to websupport@rumpke.com. Thank you.
This company has billing problems, that they repeatedly blame on system glitches. Don't use auto pay with them. They have showed my bill being paid in full for months, then decide I owe them for a past due amount that hasn't appeared on a bill. They took my monthly payment out, then 11 days later they charged my card for 2 more months. Upon talking to a representative, I'm told that I was behind, even though I'm on auto pay and my bills never showed it. The first person said I was paid through August, the second claims I'm o... read more
Business response:
Karen, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to websupport@rumpke.com. Thank you.
They frequently missed our house, and when I called to reminded them to pick up our trash they said they will come in 24hr, but they just intentionally ignored my calls like it didn't happened! not coming to clean up their mess. Bad Bad services!
Business response:
Elham, we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, that process did not go so smoothly. If we can be of any assistance, please email websupport@rumpke.com. We want to ensure your satisfaction.
Welp my recycling got skipped again (Boone Co KY). This is now the 3rd week in a row. I have this issue a few times a year. Typically it's just the recycling that gets skipped, but its repetitive & frustrating.
Service was about what you would expect. Trash was missed once every couple of months. Customer service was mostly friendly. The frustrating part was they never could get autopay to work. Every stinking time I'd get an email saying it didn't go through. So I'd call. They'd be nice and say it was all straightened out, charge me a couple of bucks extra for taking payment over the phone. Then the next time I'd get an email saying it didn't work. Then we moved... gave them a call to stop service. Which they apparently did bec... read more
Business response:
Joe, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to websupport@rumpke.com. Thank you.
This company either 1 doesnt give a shit about their customers or 2 not enough people have complained enough.when i first moved into my home in shiloh i had a young kid as the trash man.he was without a doubt the best example of customer service.but now it seems like i have the laziest trash guy ive ever seen.without a doubt if i could change services i would in a heart beat.ive went to work after they have picked up my trash and the guy can half ass find it to dump it but cant seem to remember how to put them back where he ... read more
Business response:
Dustin, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance. We would appreciate it if you would contact our customer care team by emailing websupport@rumpke.com. Please include additional detail about your experience, as well as your full service address. Thank you.
Frequently asked questions about Rumpke Waste & Recycling
How is Rumpke Waste & Recycling rated?
Rumpke Waste & Recycling has a 3.7 star rating with 558 reviews.
When is Rumpke Waste & Recycling open?
Rumpke Waste & Recycling is open now. It will close at 5:00 p.m.