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Rushmore Loan Management Services
- Finance
- Irvine, CA
About this business
Location details
15480 Laguna Canyon Road, Suite 100, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mortgage was sold to Rushmore 2 months ago. Just as Covid started making things challenging in the US. My small business closed. I called 6 times for help (because their website is just a revolving door to repeat windows) and received 4 different options for help - but they couldn't help, I'd have to call another number, or call another date. I always called back. Never got any help. Then I filled out an application for help. It's been a week, and, of course, I've not heard anything. Because of Rushmore's entirely miss... read more
My mortgage was recently transferred to this company. Customer service has generally been pleasant but they are not on the same page. I get a different answer on timelines / document requirements every time I call. The agent assigned to my case doesn't seem to do anything unless I call, and every time I called it was one of her co-workers that pushed the process along. I don't know if its incompetence or indifference, whatever it is, its borderline criminal.
My loan was transferred in February along with my escrow balance. They are not paying my home insurance payment, but still charging me additional escrow to cover it. I’ve been unable to get a payment processed online, called, left a message, and never got a call back. Every time I call now, within business hours they say their offices are closed and to call back during business hours. Someone is working somewhere because they’re sending me papers saying I’ll go into foreclosure if I don’t pay, and sending someone out to ... read more
zero star all the way
i would give zero if i could
beware, this is an awful mortgage company , very new, their website sucks
wqorst customer service during covid19
hostile customer service. awful websites
5 hours wait on line and agents intentionally dropping the call during covid19 any investor choosing this co is out of their mind
Frequently asked questions about Rushmore Loan Management Services
How is Rushmore Loan Management Services rated?
Rushmore Loan Management Services has a 3.3 star rating with 1,657 reviews.
When is Rushmore Loan Management Services open?
Rushmore Loan Management Services is open now. It will close at 7:00 p.m.