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Sail Internet
- Internet Service Providers
- Santa Clara, CA
About this business
Location details
305 Laurelwood Road, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Jeff P is very experienced and nice tech support. He did a fantastic job to install and setup the Sail Internet service on my house. I'm very happy I have a reliable and stable interenet connection now. Bye, ComCast.
Business response:
We’re really grateful and appreciate you taking the time to share your rating with us.
Jeff P is very experienced and nice tech support. He did a fantastic job to install and setup the Sail Internet service on my house. I'm very happy I have a reliable and stable interenet connection now. Bye, ComCast.
Business response:
We’re really grateful and appreciate you taking the time to share your rating with us.
I had ATT for several years, with 'high speed' being the good days when I got greater than 1 MBit download speeds. Sail almost always beats that -- but fairly often, not by much. On good days, I am getting over 40 MBit downloads on my low-end home connection. Today, however, I'm having trouble reaching 4 MBit, and I can't really find a place to report it. So there you go: when it's good, it's good. When it's bad ... it's not as bad as ATT.
Business response:
Hello RF! Thanks for the updated feedback! I am concerned about your reports that our service is only 40 Mbps at your location - at at times 4 Mbps! This is not normal and my team should be able to fix that. Can you email me at mike.perlas@sailinternet.com and let me know your account information? I'd be glad to get this going in the right direction! Thanks Mike Perlas Technical Support Manager
I had ATT for several years, with 'high speed' being the good days when I got greater than 1 MBit download speeds. Sail almost always beats that -- but fairly often, not by much. On good days, I am getting over 40 MBit downloads on my low-end home connection. Today, however, I'm having trouble reaching 4 MBit, and I can't really find a place to report it. So there you go: when it's good, it's good. When it's bad ... it's not as bad as ATT.
Business response:
Hello RF! Thanks for the updated feedback! I am concerned about your reports that our service is only 40 Mbps at your location - at at times 4 Mbps! This is not normal and my team should be able to fix that. Can you email me at mike.perlas@sailinternet.com and let me know your account information? I'd be glad to get this going in the right direction! Thanks Mike Perlas Technical Support Manager
As a former Comcast captive, I was thrilled when Sail became available in my neighborhood and this was 3 years ago. I couldn't recommend Sail more highly. The service has been mostly reliable and outages tend to be infrequent and very short. Speed is fantastic, both up and down and best of all, no data caps! The icing on the cake is their support. Their support team deserves high praise for being very responsive and very accountable (they stick with it until the issue is resolved) in resolving any issues that may come up... read more
Business response:
We truly appreciate your continuous support and trust in us.
As a former Comcast captive, I was thrilled when Sail became available in my neighborhood and this was 3 years ago. I couldn't recommend Sail more highly. The service has been mostly reliable and outages tend to be infrequent and very short. Speed is fantastic, both up and down and best of all, no data caps! The icing on the cake is their support. Their support team deserves high praise for being very responsive and very accountable (they stick with it until the issue is resolved) in resolving any issues that may come up... read more
Business response:
We truly appreciate your continuous support and trust in us.
You may have missed it, but you do have local Internet options besides the two giant corporations. As an engineer, I felt adventurous. The technology made a lot of sense. After four months of comparing both services, I left my existing provider. The Sail folks have been great! You get a friendly, live person on every call. I cannot think of a single drawback. Check them out! P.S. No contract required, and no data cap.
Business response:
Thank you, Felix! Our company was founded by local engineers and we have quite a following with the tech-savvy consumer! Thank you for your honest comparison of services. Glad to have you onboard with Sail!
You may have missed it, but you do have local Internet options besides the two giant corporations. As an engineer, I felt adventurous. The technology made a lot of sense. After four months of comparing both services, I left my existing provider. The Sail folks have been great! You get a friendly, live person on every call. I cannot think of a single drawback. Check them out! P.S. No contract required, and no data cap.
Business response:
Thank you, Felix! Our company was founded by local engineers and we have quite a following with the tech-savvy consumer! Thank you for your honest comparison of services. Glad to have you onboard with Sail!
Good price for decent bandwidth. Especially good if you need upload speed. Lots of extended outages lately.
Business response:
Good afternoon Jo, Thanks for your feedback! I would like to investigate the outages you are experiencing. Please send me a message at mike.perlas@sailinternet.com and I'll see how we can help! Mike Perlas Technical Support Manager Sail Internet
Frequently asked questions about Sail Internet
How is Sail Internet rated?
Sail Internet has a 4.6 star rating with 845 reviews.
When is Sail Internet open?
Sail Internet is closed now. It will open at 8:00 a.m.