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Sail Internet
- Internet Service Providers
- Santa Clara, CA
About this business
Location details
305 Laurelwood Road, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Sail Internet is awesome. They are #1 in the Bay Area in every category that you measure; Service, Response Time, Courteous, Respect for their Clients, Efficiency, Quality. Sonny their service representative was all of this Combined. My name is Victor G. San Vicente
Business response:
Hi, Victor. We appreciate the kind words and are glad we could provide you with a positive experience! Sail on!
The installation was excellent. Sharp, technical and knew his work. I think his name was Ramon. (His name is Sonny.) Very informative, great worker, does a great job. Stays on task and completes the installation within an hour and half to two hours. Excellent Guy! Excellent Sail! Excellent Sail Guy! Have a great one
Business response:
Hi Mario, Thanks for taking the time to share your positive experience. We truly appreciate it!
The installation was excellent. Sharp, technical and knew his work. I think his name was Ramon. (His name is Sonny.) Very informative, great worker, does a great job. Stays on task and completes the installation within an hour and half to two hours. Excellent Guy! Excellent Sail! Excellent Sail Guy! Have a great one
Business response:
Hi Mario, Thanks for taking the time to share your positive experience. We truly appreciate it!
Great service. Great people. Great company. From the initial sales contact, to the installation, to the subsequent Internet speed, all are great. I am particularly impressed by the installation technician Jeff, who has a solid and efficient work manner. With pleasant chatting with him during my house's installation, he answered all my questions, accommodated some of my particular requests, and then optimized the installation. The subsequent Internet speed also has been great. Highly recommend.
Business response:
Thank you so much for taking the time to leave us this amazing review.
Great service. Great people. Great company. From the initial sales contact, to the installation, to the subsequent Internet speed, all are great. I am particularly impressed by the installation technician Jeff, who has a solid and efficient work manner. With pleasant chatting with him during my house's installation, he answered all my questions, accommodated some of my particular requests, and then optimized the installation. The subsequent Internet speed also has been great. Highly recommend.
Business response:
Thank you so much for taking the time to leave us this amazing review.
Jeff P is very experienced and nice tech support. He did a fantastic job to install and setup the Sail Internet service on my house. I'm very happy I have a reliable and stable interenet connection now. Bye, ComCast.
Business response:
We’re really grateful and appreciate you taking the time to share your rating with us.
Jeff P is very experienced and nice tech support. He did a fantastic job to install and setup the Sail Internet service on my house. I'm very happy I have a reliable and stable interenet connection now. Bye, ComCast.
Business response:
We’re really grateful and appreciate you taking the time to share your rating with us.
I had ATT for several years, with 'high speed' being the good days when I got greater than 1 MBit download speeds. Sail almost always beats that -- but fairly often, not by much. On good days, I am getting over 40 MBit downloads on my low-end home connection. Today, however, I'm having trouble reaching 4 MBit, and I can't really find a place to report it. So there you go: when it's good, it's good. When it's bad ... it's not as bad as ATT.
Business response:
Hello RF! Thanks for the updated feedback! I am concerned about your reports that our service is only 40 Mbps at your location - at at times 4 Mbps! This is not normal and my team should be able to fix that. Can you email me at mike.perlas@sailinternet.com and let me know your account information? I'd be glad to get this going in the right direction! Thanks Mike Perlas Technical Support Manager
I had ATT for several years, with 'high speed' being the good days when I got greater than 1 MBit download speeds. Sail almost always beats that -- but fairly often, not by much. On good days, I am getting over 40 MBit downloads on my low-end home connection. Today, however, I'm having trouble reaching 4 MBit, and I can't really find a place to report it. So there you go: when it's good, it's good. When it's bad ... it's not as bad as ATT.
Business response:
Hello RF! Thanks for the updated feedback! I am concerned about your reports that our service is only 40 Mbps at your location - at at times 4 Mbps! This is not normal and my team should be able to fix that. Can you email me at mike.perlas@sailinternet.com and let me know your account information? I'd be glad to get this going in the right direction! Thanks Mike Perlas Technical Support Manager
Frequently asked questions about Sail Internet
How is Sail Internet rated?
Sail Internet has a 4.6 star rating with 1,008 reviews.
When is Sail Internet open?
Sail Internet is open now. It will close at 10:00 p.m.