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Sail Internet
- Internet Service Providers
- Santa Clara, CA
About this business
Location details
305 Laurelwood Road, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Just had internet installed with Sail, and I will test for reliability over the next few days. This review is for the amazing technician Angel Bermudez who despite running into annoying issues during installation, he never gave up and took extra time to troubleshoot and finish the installation properly. I asked many clarifying questions about the details of everything, and Angel answered them all patiently and clearly. It was a pleasure working with him!
I've had Sail Internet for a few months now, could not be happier. Price is excellent, speed is roughly 900MB up & down consistently, and uptime is quite good. On the uptime front, Sail does message users ahead of time when scheduled maintenance is going to happen, usually in the wee hours of the morning. Also the install was completely painless - the tech that helped me out had my home mesh network connected to the local Sail hub in under an hour.
Business response:
Hi Tim, Thank you for the fantastic review with your speed test! We're thrilled you're happy with the consistent 900MB speeds, uptime, and smooth installation experience. We really appreciate you being a valued Sail customer! Best regards, Bobette
I've had Sail Internet for a few months now, could not be happier. Price is excellent, speed is roughly 900MB up & down consistently, and uptime is quite good. On the uptime front, Sail does message users ahead of time when scheduled maintenance is going to happen, usually in the wee hours of the morning. Also the install was completely painless - the tech that helped me out had my home mesh network connected to the local Sail hub in under an hour.
Business response:
Hi Tim, Thank you for the fantastic review with your speed test! We're thrilled you're happy with the consistent 900MB speeds, uptime, and smooth installation experience. We really appreciate you being a valued Sail customer! Best regards, Bobette
got an upgrade from Sail free of charge and my Internet speed went from 150Mbps download & 20Mbps upload to 250 & 130Mbps respectively. slightly less than 1hr of work by Armando the technician on the hardware outside of the house after Sail gave a notification a couple days ahead. Armando called when he arrived & afterwards explained clearly the work. Armando Is very courteous, professional, & pleasant. Love Sail & thank you Armando for the upgrade yesterday noon.
Business response:
Thank you so much for the wonderful review, Terry! We're thrilled that your upgrade went smoothly and that you're enjoying the faster speeds. We'll make sure Armando knows how much you appreciated his professionalism and clear communication. We truly value customers like you and are glad to be your internet provider! - The Sail Internet Team
got an upgrade from Sail free of charge and my Internet speed went from 150Mbps download & 20Mbps upload to 250 & 130Mbps respectively. slightly less than 1hr of work by Armando the technician on the hardware outside of the house after Sail gave a notification a couple days ahead. Armando called when he arrived & afterwards explained clearly the work. Armando Is very courteous, professional, & pleasant. Love Sail & thank you Armando for the upgrade yesterday noon.
Business response:
Thank you so much for the wonderful review, Terry! We're thrilled that your upgrade went smoothly and that you're enjoying the faster speeds. We'll make sure Armando knows how much you appreciated his professionalism and clear communication. We truly value customers like you and are glad to be your internet provider! - The Sail Internet Team
Sail internet was very easy to subscribe and plan for installation. the installation itself was very smooth. The technician, Armando, kept me informed of his arrival time, did a clean installation and checked the speeds before leaving. All this at almost half the price of the other branded internet providers in the area.
I ended up being a sail customer for a while now. Not disappointed and more than 2x the data rate of att. The service is pretty reliable and they email me when maintenance is needed.
Business response:
Hello Simon! Thank you for your review! We always appreciate an opportunity to talk more about our services. In regard to your question about the oversaturation of our service areas per access point, I can assure you that we have a team specifically focused on tracking and reshaping networks to ensure we do not encounter those sorts of issues you mentioned or have experienced with our competitors. Our customers' consistent positive online experience is our first priority. We would like the opportunity to talk more about how... read more
I ended up being a sail customer for a while now. Not disappointed and more than 2x the data rate of att. The service is pretty reliable and they email me when maintenance is needed.
Business response:
Hello Simon! Thank you for your review! We always appreciate an opportunity to talk more about our services. In regard to your question about the oversaturation of our service areas per access point, I can assure you that we have a team specifically focused on tracking and reshaping networks to ensure we do not encounter those sorts of issues you mentioned or have experienced with our competitors. Our customers' consistent positive online experience is our first priority. We would like the opportunity to talk more about how... read more
We recently moved into our new spot and was trying to figure out which internet carrier to get signed up with. So glad we found Sail Internet. Miguel kindly helped assist us to sign up for the service and set up the appointment for it to get installed thank you! Our service technician was Jesse! Thank you thank you thank you again Jesse for your patience in getting into our apartment unit and installing everything while we weren't home and giving us suggestions on where the best place to put the router in and just having s... read more
Frequently asked questions about Sail Internet
How is Sail Internet rated?
Sail Internet has a 4.6 star rating with 845 reviews.
When is Sail Internet open?
Sail Internet is closed now. It will open tomorrow at 8:00 a.m.