Sail Internet's cover image
Claimed

This profile has been claimed by the business owner or representative.

Sail Internet

4.6

About this business

About Sail Internet delivers fiber-fast internet to homes and businesses in the greater San Francisco Bay area. Sail’s speeds exceed most ISPs’ basic packages while offering competitive pricing. Founded in 2015 by experts and innovators from the internet access industry, Sail Internet is led by Kevin Fisher, PhD, Stanford University, former Engineering VP at 2Wire and Ikanos and George Ginis, PhD, Stanford University, former Engineering and Marketing VP at ASSIA. 

Location details

305 Laurelwood Road, Santa Clara, CA, 95054, United States

Get directions
WeekdayScheduleStatus
Mon8:00 a.m. to 10:00 p.m.
Tue8:00 a.m. to 10:00 p.m.
Wed8:00 a.m. to 10:00 p.m.
Thu8:00 a.m. to 10:00 p.m.
Fri8:00 a.m. to 10:00 p.m.
Sat8:00 a.m. to 10:00 p.m.
Sun8:00 a.m. to 10:00 p.m.
4.6798 reviews
Select a rating
Simon B.'s profile image
Simon B. 
rating
4 months ago

I ended up being a sail customer for a while now. Not disappointed and more than 2x the data rate of att. The service is pretty reliable and they email me when maintenance is needed. 

Mariel G.'s profile image
Mariel G. 
rating
4 months ago

We recently moved into our new spot and was trying to figure out which internet carrier to get signed up with. So glad we found Sail Internet. Miguel kindly helped assist us to sign up for the service and set up the appointment for it to get installed thank you! Our service technician was Jesse! Thank you thank you thank you again Jesse for your patience in getting into our apartment unit and installing everything while we weren't home and giving us suggestions on where the best place to put the router in and just having s... read more

Mariel G.'s profile image
Mariel G. 
rating
4 months ago

We recently moved into our new spot and was trying to figure out which internet carrier to get signed up with. So glad we found Sail Internet. Miguel kindly helped assist us to sign up for the service and set up the appointment for it to get installed thank you! Our service technician was Jesse! Thank you thank you thank you again Jesse for your patience in getting into our apartment unit and installing everything while we weren't home and giving us suggestions on where the best place to put the router in and just having s... read more

Michelle Z.'s profile image
Michelle Z. 
rating
4 months ago

I usually don't write reviews but I had my sail internet installed today and had such a great experience with Jesse. He went above and beyond and made sure everything was correct and running smoothly before leaving. He even helped me kill a spider while installing! I will definitely recommend this internet provider to my friends as well. 

Michelle Z.'s profile image
Michelle Z. 
rating
4 months ago

I usually don't write reviews but I had my sail internet installed today and had such a great experience with Jesse. He went above and beyond and made sure everything was correct and running smoothly before leaving. He even helped me kill a spider while installing! I will definitely recommend this internet provider to my friends as well. 

Chef Vira E.'s profile image
Chef Vira E. 
rating
4 months ago

This is going to blow your hair back! I was engaged in back-and-forth texts with a Sail Internet rep, but before his next reply he picked up the phone and called me to clear things up! He was pleasant and professional, and in this day and age it was refreshing. I get that the end goal is Ai and that eventually customer service with a heartbeat will be non-existent, but for now I'll take the win! This coupled with the affordable, hassle-free internet service I now have makes me a winner!! 

Chef Vira E.'s profile image
Chef Vira E. 
rating
4 months ago

This is going to blow your hair back! I was engaged in back-and-forth texts with a Sail Internet rep, but before his next reply he picked up the phone and called me to clear things up! He was pleasant and professional, and in this day and age it was refreshing. I get that the end goal is Ai and that eventually customer service with a heartbeat will be non-existent, but for now I'll take the win! This coupled with the affordable, hassle-free internet service I now have makes me a winner!! 

Stacy A.'s profile image
Stacy A. 
rating
6 months ago

After being completely frustrated with Xfinity/Comcast I had Sail installed in my home. The service installer Angel Bermudez was excellent, he called prior when he was enroute, I missed the call but he dropped me a text message which was perfect because I was in office working and I quickly came home. He patiently walked around my place, trouble-shooting until he found the right location for the router. He set up the app for me and thoroughly explained how the service worked. He has amazing attention to detail and amazing... read more

Stacy A.'s profile image
Stacy A. 
rating
6 months ago

After being completely frustrated with Xfinity/Comcast I had Sail installed in my home. The service installer Angel Bermudez was excellent, he called prior when he was enroute, I missed the call but he dropped me a text message which was perfect because I was in office working and I quickly came home. He patiently walked around my place, trouble-shooting until he found the right location for the router. He set up the app for me and thoroughly explained how the service worked. He has amazing attention to detail and amazing... read more

Frequently asked questions about Sail Internet

How is Sail Internet rated?

Sail Internet has a 4.6 star rating with 798 reviews. 

When is Sail Internet open?

Sail Internet is closed now. It will open at 8:00 a.m.