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Sail Internet

4.6

About this business

About Sail Internet delivers fiber-fast internet to homes and businesses in the greater San Francisco Bay area. Sail’s speeds exceed most ISPs’ basic packages while offering competitive pricing. Founded in 2015 by experts and innovators from the internet access industry, Sail Internet is led by Kevin Fisher, PhD, Stanford University, former Engineering VP at 2Wire and Ikanos and George Ginis, PhD, Stanford University, former Engineering and Marketing VP at ASSIA. 

Location details

305 Laurelwood Road, Santa Clara, CA, 95054, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 10:00 p.m.
Tue8:00 a.m. to 10:00 p.m.
Wed8:00 a.m. to 10:00 p.m.
Thu8:00 a.m. to 10:00 p.m.
Fri8:00 a.m. to 10:00 p.m.
Sat8:00 a.m. to 10:00 p.m.
Sun8:00 a.m. to 10:00 p.m.
4.6815 reviews
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Terry L.'s profile image
Terry L. 
rating
2 months ago

got an upgrade from Sail free of charge and my Internet speed went from 150Mbps download & 20Mbps upload to 250 & 130Mbps respectively. slightly less than 1hr of work by Armando the technician on the hardware outside of the house after Sail gave a notification a couple days ahead. Armando called when he arrived & afterwards explained clearly the work. Armando Is very courteous, professional, & pleasant. Love Sail & thank you Armando for the upgrade yesterday noon. 

v s.'s profile image
v s. 
rating
5 months ago

Sail internet was very easy to subscribe and plan for installation. the installation itself was very smooth. The technician, Armando, kept me informed of his arrival time, did a clean installation and checked the speeds before leaving. All this at almost half the price of the other branded internet providers in the area. 

Simon B.'s profile image
Simon B. 
rating
5 months ago

I ended up being a sail customer for a while now. Not disappointed and more than 2x the data rate of att. The service is pretty reliable and they email me when maintenance is needed. 

Simon B.'s profile image
Simon B. 
rating
5 months ago

I ended up being a sail customer for a while now. Not disappointed and more than 2x the data rate of att. The service is pretty reliable and they email me when maintenance is needed. 

Mariel G.'s profile image
Mariel G. 
rating
6 months ago

We recently moved into our new spot and was trying to figure out which internet carrier to get signed up with. So glad we found Sail Internet. Miguel kindly helped assist us to sign up for the service and set up the appointment for it to get installed thank you! Our service technician was Jesse! Thank you thank you thank you again Jesse for your patience in getting into our apartment unit and installing everything while we weren't home and giving us suggestions on where the best place to put the router in and just having s... read more

Mariel G.'s profile image
Mariel G. 
rating
6 months ago

We recently moved into our new spot and was trying to figure out which internet carrier to get signed up with. So glad we found Sail Internet. Miguel kindly helped assist us to sign up for the service and set up the appointment for it to get installed thank you! Our service technician was Jesse! Thank you thank you thank you again Jesse for your patience in getting into our apartment unit and installing everything while we weren't home and giving us suggestions on where the best place to put the router in and just having s... read more

Michelle Z.'s profile image
Michelle Z. 
rating
6 months ago

I usually don't write reviews but I had my sail internet installed today and had such a great experience with Jesse. He went above and beyond and made sure everything was correct and running smoothly before leaving. He even helped me kill a spider while installing! I will definitely recommend this internet provider to my friends as well. 

Michelle Z.'s profile image
Michelle Z. 
rating
6 months ago

I usually don't write reviews but I had my sail internet installed today and had such a great experience with Jesse. He went above and beyond and made sure everything was correct and running smoothly before leaving. He even helped me kill a spider while installing! I will definitely recommend this internet provider to my friends as well. 

Chef Vira E.'s profile image
Chef Vira E. 
rating
6 months ago

This is going to blow your hair back! I was engaged in back-and-forth texts with a Sail Internet rep, but before his next reply he picked up the phone and called me to clear things up! He was pleasant and professional, and in this day and age it was refreshing. I get that the end goal is Ai and that eventually customer service with a heartbeat will be non-existent, but for now I'll take the win! This coupled with the affordable, hassle-free internet service I now have makes me a winner!! 

Frequently asked questions about Sail Internet

How is Sail Internet rated?

Sail Internet has a 4.6 star rating with 815 reviews. 

When is Sail Internet open?

Sail Internet is open now. It will close at 10:00 p.m.