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Sail Internet
- Internet Service Providers
- Santa Clara, CA
About this business
Location details
305 Laurelwood Road, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Sail internet was very easy to subscribe and plan for installation. the installation itself was very smooth. The technician, Armando, kept me informed of his arrival time, did a clean installation and checked the speeds before leaving. All this at almost half the price of the other branded internet providers in the area.
I ended up being a sail customer for a while now. Not disappointed and more than 2x the data rate of att. The service is pretty reliable and they email me when maintenance is needed.
Business response:
Hello Simon! Thank you for your review! We always appreciate an opportunity to talk more about our services. In regard to your question about the oversaturation of our service areas per access point, I can assure you that we have a team specifically focused on tracking and reshaping networks to ensure we do not encounter those sorts of issues you mentioned or have experienced with our competitors. Our customers' consistent positive online experience is our first priority. We would like the opportunity to talk more about how... read more
I ended up being a sail customer for a while now. Not disappointed and more than 2x the data rate of att. The service is pretty reliable and they email me when maintenance is needed.
Business response:
Hello Simon! Thank you for your review! We always appreciate an opportunity to talk more about our services. In regard to your question about the oversaturation of our service areas per access point, I can assure you that we have a team specifically focused on tracking and reshaping networks to ensure we do not encounter those sorts of issues you mentioned or have experienced with our competitors. Our customers' consistent positive online experience is our first priority. We would like the opportunity to talk more about how... read more
We recently moved into our new spot and was trying to figure out which internet carrier to get signed up with. So glad we found Sail Internet. Miguel kindly helped assist us to sign up for the service and set up the appointment for it to get installed thank you! Our service technician was Jesse! Thank you thank you thank you again Jesse for your patience in getting into our apartment unit and installing everything while we weren't home and giving us suggestions on where the best place to put the router in and just having s... read more
We recently moved into our new spot and was trying to figure out which internet carrier to get signed up with. So glad we found Sail Internet. Miguel kindly helped assist us to sign up for the service and set up the appointment for it to get installed thank you! Our service technician was Jesse! Thank you thank you thank you again Jesse for your patience in getting into our apartment unit and installing everything while we weren't home and giving us suggestions on where the best place to put the router in and just having s... read more
I usually don't write reviews but I had my sail internet installed today and had such a great experience with Jesse. He went above and beyond and made sure everything was correct and running smoothly before leaving. He even helped me kill a spider while installing! I will definitely recommend this internet provider to my friends as well.
I usually don't write reviews but I had my sail internet installed today and had such a great experience with Jesse. He went above and beyond and made sure everything was correct and running smoothly before leaving. He even helped me kill a spider while installing! I will definitely recommend this internet provider to my friends as well.
This is going to blow your hair back! I was engaged in back-and-forth texts with a Sail Internet rep, but before his next reply he picked up the phone and called me to clear things up! He was pleasant and professional, and in this day and age it was refreshing. I get that the end goal is Ai and that eventually customer service with a heartbeat will be non-existent, but for now I'll take the win! This coupled with the affordable, hassle-free internet service I now have makes me a winner!!
This is going to blow your hair back! I was engaged in back-and-forth texts with a Sail Internet rep, but before his next reply he picked up the phone and called me to clear things up! He was pleasant and professional, and in this day and age it was refreshing. I get that the end goal is Ai and that eventually customer service with a heartbeat will be non-existent, but for now I'll take the win! This coupled with the affordable, hassle-free internet service I now have makes me a winner!!
Frequently asked questions about Sail Internet
How is Sail Internet rated?
Sail Internet has a 4.6 star rating with 980 reviews.
When is Sail Internet open?
Sail Internet is open now. It will close at 10:00 p.m.