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Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible company to deal with! Do not rent from them. Customer service is crap. Can not get a person to call you. Says they have to go by the lease yet they themselves don’t follow said lease. My yard service was included in the rent and per them it was to be done weekly yet it never was. When you email they say “well the vendor is having issues”! Trash was included in my rent before they took over the lease yet they would not cover it. Now dealing with trying to get my deposit back. The letter they send you when you turn in... read more
Business response:
My rent is not late and has been paid on time. I have since moved due to issues so there is no need to submit tickets. All correspondence is in email since you can never get a person on the phone. My deposit is finally in transit although it is beyond 45 days since I moved out.
Second Avenue Ive been renting through them for about 6 months and customer service is horrible the head customer service support representative is the nastiest lady Ive ever came across In my life they blocked me because of language but I still have needs of the company Ive never been through this before in my life and they are outta town I just would not recommend them at all I wouldnt rent through them.
Business response:
Thank you for your feedback. We understand your concerns and appreciate the opportunity to address them. Due to the nature of previous phone communication with our team, we advise you to contact us via email for all future correspondence to maintain a respectful and effective dialogue. Regarding your maintenance requests, our records show that the pest control work order was closed due to your decision to decline the service and request a different vendor. You are welcome to submit a new maintenance request via the resident ... read more
I don't even want to give them any stars. The house had multiple issues when we viewed it. We were told they would be fixed. They, of course, weren't. The house was dirty; we were assured it would be cleaned. It wasn't. It was much dirtier than we realized. We had to pay 2 cleaners who both worked 8 hours. While they were able to get most of it cleaned, there were still some issues when we moved in. It's been 3 months, and the company still hasn't reimbursed us the cleaning fees. The repairs were eventually completed; howeve... read more
Business response:
We sincerely apologize for the frustration and inconvenience you’ve experienced. It’s disheartening to hear that the home was not in the condition you expected, and we fully understand how important it is for both repairs and cleaning to be handled properly. We are sorry for the delays in reimbursing the cleaning fees, and we will review this matter. We are actively working with our vendors to address all necessary repairs, and while we strive to resolve everything as quickly as possible, coordinating schedules between contr... read more
I don't even want to give them any stars. The house had multiple issues when we viewed it. We were told they would be fixed. They, of course, weren't. The house was dirty; we were assured it would be cleaned. It wasn't. It was much dirtier than we realized. We had to pay 2 cleaners who both worked 8 hours. While they were able to get most of it cleaned, there were still some issues when we moved in. It's been 3 months, and the company still hasn't reimbursed us the cleaning fees. The repairs were eventually completed; howeve... read more
I currently live in Palm Bay, FL and are renting with second avenue rentals. We will not be paying rent this month as they refuse to send someone out who is qualified to work with well water filters and the well it's self. We have been with out potable water for over 3 weeks. The work orders leave a time trail.
What a joke!! We have lived in one of their homes for going on our second year and have non stop issues with our water system since we moved in. From the septic not flushing properly to now our water smelling horrid of sulfur. We have 3 kids and a service dog and yet they could care less! We can't bathe, do laundry, or even cook anymore without buying butt loads of water to use. Its getting out of hand just how little they take maintenance and complaints seriously. Never have I rented a place so horribly ran. DO NOT RECOMMEN... read more
I rented from them for two years and within those two years they would neglect maintance issues for long duration of time then charge the tenant(us) a fee because the issue got so out of hand and started causing other issues. Every single month we put have to call and dispute fees that they would put on the rental portal without notifying us about them. Every single month we would have to send insurance info to them because there staff wouldn't store the info that was sent to them. I would NEVER rent from them again and I wo... read more
Second Avenue is the most incompetent company I have ever dealt with. We moved in on June 24th. On July 2nd, our AC went out. I have photos of our house being 90 degrees. It took a week to even be in contact with a contractor to come out and fix it. Finally when we did get in contact he never showed up. I called second avenue, and requested that a new contractor come out and fix it. We get a hold of the contractor after the previous one. Its the same guy who doesnt show up. I called him directly and asked him why arent you s... read more
Business response:
We sincerely apologize for the challenges you faced during your time with us. Your maintenance concernsare serious, and we understand how frustrating this must have been for you. We strive to provide timely and effective service, and we fell short in your case. The situation you described regarding the contractors is unacceptable, and we are actively addressing this internally to ensure it doesnt happen again. We value your feedback as it helps identify areas where we can improve our services and enhance the experience for a... read more
Living in a Second Ave property with my 2 small children. So far since our move-in, in June, we have had at lease 10 different contractors out to the home to "fix" things. The first contractor sent out made us aware of a huge carbon monoxide leak coming up from our basement, when he was coming to fix our hot water heater that was out for OVER 2 WEEKS. When we made Second Ave aware of the DEADLY LEAK, they sent someone out to "fix" it days later, then had to send someone out AGAIN to do it "correctly". They NOT ONCE have offe... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.7 star rating with 758 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open at 8:00 a.m.