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Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
From unresolved rat infestation to non working Ac for the third time. There's no way that residents should be left paying for or resolving something that was wrong before moving into a property .Second avenue expect me to wait a week in almost degree weather until my air conditioner is repaired. Maintenance rarely shows up and cancel last minute and then schedule you out 5 days away always. I need my money reimbursed for staying at a hotel because it's too hot in our house. This is horrible and absolutely unacceptable. Along... read more
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience and frustration this has caused. As we review your account, we see that pest control was completed and resolved in March 2025. If this is an ongoing issue, please submit a new request via your Jiffy resident portal ********************************************************. As for the ongoing A/C repairs, appointments have been scheduled, and repairs are currently in progress. Please know that our maintenance services include live customer support... read more
Our community was just taken over by Second Avenue. We have had an issue with our hot water heater for over a month and the maintenance vendor they use, have been giving me the run around. They have sent 3 separate "vendors" to our place, who arrive in street clothes, unprofessional, and unaware of the situation and say they are only there to take pictures. We can't even get a hold of an actual person who can tell us what is going on or what the status of our ticket is. We only get a text saying additional information needed... read more
Business response:
Hi *****,We sincerely apologize for the inconvenience and frustration youve recently experienced. We understand how important reliable hot water is to your daily routine, and this is not the experience we want for our residents.Your situation has been escalated for prompt resolution and is expected to be completed soon. Please know that our maintenance services include live customer support 24 hours a day, 7 days a week-- ensuring you always have a direct line for assistance. For immediate updates on your specific work order... read more
I had a different company and they moved to this company. I just moved in!! They already overcharging me. Had a new lease, they trying to get me to sign a new lease. And overcharging me already.
Business response:
Hi **, thank you for taking the time to share your concerns. We completely understand how stressful it can be to navigate changes especially when moving into a new home and transitioning to a new management company. Our team has reached out to help clarify your lease and ledger, but we know it can still feel overwhelming, and we truly want to make things right. Were more than willing to go over everything with you in detail to ensure there are no misunderstandings and that all charges are accurate. Please feel free to reach ... read more
They are horrible been in the house for 6 month got backed up for 2 months because loss of job paid what I owed plus the actual rent of that current month then slap a notice on my door saying I owe 5k I get to court 10 days later theyre attorney saying I owe 7 I aint been in the house that long to owe over 10k mind you I was only backed up 2 months an paid it in full. THIS COMPANY ARE REAL SCAMMERS
Business response:
***, we understand that eviction proceedings can be stressful, and we’re sorry to hear about your frustration. According to our records, your account has been in eviction status since August 2024. While two payments have been made during that period, a significant balance remains. As this matter is now part of an ongoing legal process, we ask that all future communication be submitted in writing. This helps ensure clarity for all parties involved. We remain committed to transparent communication and accurate documentation. I... read more
This company charged me and my family 2x my rental payment to void contract 2 months early after being there for over a year and the only reason we had to leave was because of career relocation. THEN they sent me a bill for $2100 on top of taking my $1785 deposit for "damages" and painting the walls... i touched up the wall paint, with the paint they had left in the garage that was specified "interior" wall paint. this company is absolutely ridiculous and i will bury them on every single social media platform there is.
Business response:
Were sorry to hear about your frustration with the charges and the overall experience. We understand that moving due to a career relocation can be stressful, and we want to address your concerns as transparently as possible. Please be aware that early termination fees, as well as charges for damages or painting, are outlined in your lease agreement.Regarding the painting, we truly appreciate your efforts to touch up the walls. However, wed like to clarify that the paint left in the garage was not intended for this type of us... read more
Absolutely horrible company. They do not care about people, all they want is your money. Our floors started ripping after one of the big storms. Cheap laminate floor peeling and planks coming off slowly expanding through the whole house. We have a one year old that is crawling, we called for 4 months begging for them to change the floors. We explained how our baby is able to pick up pieces of the floor while she is crawling. This is not only a choking hazard but also a trip hazard. All they did is send countless vendors for ... read more
Business response:
Hi ********, we sincerely regret that your experience has been frustrating. Our team carefully reviewed your request, and after assessment, it was determined that a full floor replacement was not necessary. Instead, we offered repairs to address the areas of concern. We understand that this was not the resolution you were hoping for and that you explored other options, including early lease termination or a transfer. While termination remains an option, it would be subject to the early termination fees outlined in your lease... read more
Horrible company I mean this with all my heart they charge for things make things up when I tell you scammers it horrible .
Business response:
*******, were sorry to hear about your experience. We strive to be transparent in our services and charges, and wed love the opportunity to clarify any misunderstandings. Please keep in mind that some homes, like yours, are equipped with a water treatment system that requires ongoing maintenance to function properly. If ongoing maintenance is not performed, issues such as water odor or system malfunctions can occur. Please reach out to us at ********************************** and we'd be happy to provide you with more detail... read more
**************** They recently acquired the property I am renting. They started a maintenance issue due to moisture in the walls. They sent a company out to rip apart my bathroom and kitchen to dry out the moisture. Now one month later, my kitchen and bathroom are still ripped apart. All I keep getting told is that they have to get bids approved. This should not take a month. Every time I call and inquire about the issue all I get told is that my case is under review. There is nothing to review, the repairs need to be made s... read more
Business response:
We sincerely apologize for the delays and any frustration this situation has caused. We understand how disruptive this has been for you and your family, and we truly appreciate your patience as we work to complete the necessary repairs.Following a leak in your home, remediation work was required to properly dry the area and treat discoloration, which involved removing sections of your walls. We want to reassure you that this is still in progress, and you will not be left with an unfinished bathroom or kitchen. We're pleased ... read more
I am renting a house from ****** ****** ********************************* I have pleaded with 2nd ave to replace a stove that the glass blew out for 2 weeks all they have done was send vendors out who did nothing but took pictures I have no working stove still waiting on a replacement this is the worse company to rent from I made a major mistake when I signed a lease with these people DO NOT RENT ANY OF THERE HOMES
Business response:
We sincerely apologize for the delay and any frustration this has caused. We understand the importance of a functional stove and truly appreciate your patience. Our team promptly approved a replacement for your stove; however, there were unexpected delays with Lowes coordinating the delivery. We escalated the matter to management, and were pleased to share that the oven is scheduled for delivery this week. Once it arrives, we will prioritize its installation to resolve this issue as quickly as possible. If you have any furth... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.6 star rating with 599 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open at 8:00 a.m.