This profile has been claimed by the business owner or representative.
Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'd rather live under a bridge. I am confident they CAN NOT achieve accreditation from the BBB. HORRID HORRIBLY RUN COMPANY. Believe nothing you hear. Period. They have temps answering their phones. Replies are all anonymous. Texts from internet numbers and never a name attached. When we signed it was for concierge service. That's why the higher lease. Absolutely nothing provided and no one accountable. You'll never receive a name or email to an individual. Any reply will say "Management". No one here is accountable for ANYT... read more
Business response:
We do hear your frustration and genuinely regret that your experience has felt this way.We operate on a tech-forward platform, the Jiffy Resident App, designed to streamline service and communication. Because of this centralized system and collective support model, we dont offer direct personal contact in the traditional sense but thats not to avoid accountability. Our goal is consistency, responsiveness, and traceability for every resident issue, no matter who is assisting.That said, if anything went unaddressed or fell sho... read more
Worst rental experience I've ever had! After moving into a dirty house with dirty bathrooms etc. I was assured that a professional cleaning after the move-out would NOT be necessary, which was a lie.They also charged me to paint the complete house and withheld the money from my security deposit, after a one year lease term! And still have NOT provided receipts for the alleged work done. Each of their employees has their own spin on how things should be handled and other than somewhat sounding like professionals, it is a comp... read more
Just recently moved to this company from a different one. They are HORRIBLE!!!!!! I have been without air for 8 days and counting. I have been given the runaround. Dont know who the company is thats supposed to come out. There are no updates. Its almost impossible to speak with someone. This company DONT care about their tenants ONLY the money. And the only thing they can say is Im sorry for your inconvenience. If thats the case yall would do better. Im strongly, considering reaching out to a lawyer about this matter as a te... read more
My water heater went out Saturday/10/2025 it's been 6 days now and they tell me they going to patch it up instead of installing a new water heater very unprofessional and cheap I see they don't care about they tenants this is really ridiculous
Business response:
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience the delay may have caused and appreciate your patience as we work to resolve your open maintenance order. Please rest assured that our team is actively addressing the issue. Our maintenance services include live customer support 24 hours a day, 7 days a week-- ensuring you always have a direct line for assistance. For immediate updates on your specific work order status or to check scheduling, please call **************. If you have fu... read more
This management company is not responsive, their comments is atrocious. I moved into a home and had some plumbing issues that they would not fix. They dont have a clear way to communicate with anyone. They dont answer the phone and they dont answer messages sent through their portal. If they do ever send someone out, its a cheap handyman that cant fix anything. After repeatedly asking for a plumber, they actually canceled my work order and told me Id have to start over. I would not rent from this company again! Beware, you w... read more
Business response:
Hi *******, thank you for sharing your feedback. Were truly sorry to hear that our level of service did not meet your expectations. Thank you for bringing this to our attention.
DO NOT RENT THROUGH THEM:My house had black mold among other mold growing in the kitchen: After a leak in the kitchen (Dec 31) I reported it they told me just turn the water off, we cnt get anyone out there until Jan 2 after many attempts and request for them to repair/replace my cabinets from the water damage they kept rejecting work orders they told me it was as is but the water damage happened months after I moved in. I sent a certified letter of intent to withhold rent in which it was signed for. The day after they got i... read more
Business response:
We're sorry to hear that you feel this way and want to assure you that we take all resident concerns seriously. Our team made multiple attempts to communicate and coordinate with you regarding the reported issues, but unfortunately, we did not receive consistent responses. When you requested a trial hearing, we fully complied. However, the court ultimately canceled the hearing, and the judge issued a ruling in our favor. We acknowledge the timing around the holidays may have contributed to maintenance delays, but once work o... read more
From unresolved rat infestation to non working Ac for the third time. There's no way that residents should be left paying for or resolving something that was wrong before moving into a property .Second avenue expect me to wait a week in almost degree weather until my air conditioner is repaired. Maintenance rarely shows up and cancel last minute and then schedule you out 5 days away always. I need my money reimbursed for staying at a hotel because it's too hot in our house. This is horrible and absolutely unacceptable. Along... read more
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience and frustration this has caused. As we review your account, we see that pest control was completed and resolved in March 2025. If this is an ongoing issue, please submit a new request via your Jiffy resident portal ********************************************************. As for the ongoing A/C repairs, appointments have been scheduled, and repairs are currently in progress. Please know that our maintenance services include live customer support... read more
Our community was just taken over by Second Avenue. We have had an issue with our hot water heater for over a month and the maintenance vendor they use, have been giving me the run around. They have sent 3 separate "vendors" to our place, who arrive in street clothes, unprofessional, and unaware of the situation and say they are only there to take pictures. We can't even get a hold of an actual person who can tell us what is going on or what the status of our ticket is. We only get a text saying additional information needed... read more
Business response:
Hi *****,We sincerely apologize for the inconvenience and frustration youve recently experienced. We understand how important reliable hot water is to your daily routine, and this is not the experience we want for our residents.Your situation has been escalated for prompt resolution and is expected to be completed soon. Please know that our maintenance services include live customer support 24 hours a day, 7 days a week-- ensuring you always have a direct line for assistance. For immediate updates on your specific work order... read more
I had a different company and they moved to this company. I just moved in!! They already overcharging me. Had a new lease, they trying to get me to sign a new lease. And overcharging me already.
Business response:
Hi **, thank you for taking the time to share your concerns. We completely understand how stressful it can be to navigate changes especially when moving into a new home and transitioning to a new management company. Our team has reached out to help clarify your lease and ledger, but we know it can still feel overwhelming, and we truly want to make things right. Were more than willing to go over everything with you in detail to ensure there are no misunderstandings and that all charges are accurate. Please feel free to reach ... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.7 star rating with 758 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open at 8:00 a.m.