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Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I leased from this company for 27 months in Texas. I paid my rent on time and was NEVER late. Often early. My issue comes upon move-out. The corporate office is in Florida. They completely disregarded Texas Statute regarding they have 30 days to refund me my deposit and send an itemized list of the detail of the charges. They charged me $555 to repaint 5 walls. Not only do I have photos, but I also have videos showing every single room in the home and absolutely no walls needed to be painted. I have showed several people my ... read more
Business response:
Hi *******, thank you for being a resident with us for over two years. We truly appreciate your commitment to always paying rent on time, and were genuinely sorry to hear that your move-out experience left you feeling frustrated and unheard. We understand how upsetting it can be to receive unexpected charges, especially after taking good care of the home. Please know that our goal is never to cause confusion or stress, and we aim to follow all guidelines while being as transparent as possible throughout the move-out process.... read more
I leased from this company for 27 months in Texas. I paid my rent on time and was NEVER late. Often early. My issue comes upon move-out. The corporate office is in Florida. They completely disregarded Texas Statute regarding they have 30 days to refund me my deposit and send an itemized list of the detail of the charges. They charged me $555 to repaint 5 walls. Not only do I have photos, but I also have videos showing every single room in the home and absolutely no walls needed to be painted. I have showed several people my ... read more
If I could leave zero I would. My hot water went out on the 20th of June 2025, it's now the 27th and it's still under review. The service technician came on the 21st looked at it submitted what needed to be done and every day it's been it's waiting to be reviewed. I called today and my work order is scheduled for their meeting tomorrow! Tomorrow is Saturday. Meaning I still won't have hot water until at best next week but it's the holiday week so realistic the next week. Ever since they bought out the other company it's been... read more
Business response:
Hi ******, we appreciate you sharing your experience and feedback. We sincerely apologize for the ongoing frustration and inconvenience this has caused.Although our team has been in communication with you, we want to reassure that we are doing everything we can to get this resolved safely and promptly. At this time, the vendor will schedule a return visit with you as soon as the necessary parts are available. Our maintenance team also offers live customer support 24/7, so you always have a direct line for assistance. For rea... read more
The absolute worst ! I have been in a house for one month without air conditioning; they are unprofessional, do not like to fix things and it is difficult to get anyone from management on the phone.
Business response:
Hi ****, we sincerely apologize for the issues you've experiencedand the inconvenience this has caused. Our team has sent you a form to complete so that we can move forwardwith providing you with a temporary cooling solution while we work on a permanent fix for the A/C. We can see that your maintenance work order is currently open and in progress. Please know that our maintenance services include live customer support 24 hours a day, 7 days a week, ensuring you always have a direct line for assistance. For immediate updates ... read more
They will sign a lease with you then give the place to someone else. Do not go through them.
Business response:
Hi *******, were sorry to hear about your experience. We strive to make our leasing process as clear and fair as possible, and we apologize for any confusion. Its our understanding that our team has contacted you to provide additional details. However, we'd like to clarify that a home is only officially secured once all required steps are fully completed including submitting an application, signing all necessary documents, submitting payment, and receiving full approval. In this case, since the process wasnt completed, the h... read more
During April 25 our power went out in april May9 and 3 x more in May, I was told due to the electrical power going out so often, That all three items went out 1. garbage disposal 2.The Diswasher 3. Mircowave, it took 18 to replace the Dishwaher and a much lower model i cant even hit the heave load does give me a option, The Mirco wave took 28 i repeat 28 days to replace the unit.My wife was out of town and in the the third week actually ordered a new mirco conv airfrayer, which cost us 240. accidently my rent check was retur... read more
Business response:
Thank you for taking the time to share your feedback. Were truly sorry for the frustration youve experienced and appreciate the opportunity to address your concerns. We understand the inconvenience caused by the malfunctioning appliances and the delay in resolving the issue. According to our records, our team has contacted you regarding the appliance replacements and your account information.To clarify, our rent policy states that rent must be paid in full by midnight on the 3rd of the month to avoid a late fee. Our records ... read more
This company is terrible. They will charge you for things that is THEIR fault and then will offer no help to correct their mistakes. They don't answer when you call and they take forever to email you back. They say they will call you back to assist you and promise you things and do not make good on those promises.
I'd rather live under a bridge. I am confident they CAN NOT achieve accreditation from the BBB. HORRID HORRIBLY RUN COMPANY. Believe nothing you hear. Period. They have temps answering their phones. Replies are all anonymous. Texts from internet numbers and never a name attached. When we signed it was for concierge service. That's why the higher lease. Absolutely nothing provided and no one accountable. You'll never receive a name or email to an individual. Any reply will say "Management". No one here is accountable for ANYT... read more
Business response:
We do hear your frustration and genuinely regret that your experience has felt this way.We operate on a tech-forward platform, the Jiffy Resident App, designed to streamline service and communication. Because of this centralized system and collective support model, we dont offer direct personal contact in the traditional sense but thats not to avoid accountability. Our goal is consistency, responsiveness, and traceability for every resident issue, no matter who is assisting.That said, if anything went unaddressed or fell sho... read more
Worst rental experience I've ever had! After moving into a dirty house with dirty bathrooms etc. I was assured that a professional cleaning after the move-out would NOT be necessary, which was a lie.They also charged me to paint the complete house and withheld the money from my security deposit, after a one year lease term! And still have NOT provided receipts for the alleged work done. Each of their employees has their own spin on how things should be handled and other than somewhat sounding like professionals, it is a comp... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.7 star rating with 689 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open on Monday at 8:00 a.m.