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Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely horrible company. They do not care about people, all they want is your money. Our floors started ripping after one of the big storms. Cheap laminate floor peeling and planks coming off slowly expanding through the whole house. We have a one year old that is crawling, we called for 4 months begging for them to change the floors. We explained how our baby is able to pick up pieces of the floor while she is crawling. This is not only a choking hazard but also a trip hazard. All they did is send countless vendors for ... read more
Business response:
Hi ********, we sincerely regret that your experience has been frustrating. Our team carefully reviewed your request, and after assessment, it was determined that a full floor replacement was not necessary. Instead, we offered repairs to address the areas of concern. We understand that this was not the resolution you were hoping for and that you explored other options, including early lease termination or a transfer. While termination remains an option, it would be subject to the early termination fees outlined in your lease... read more
Horrible company I mean this with all my heart they charge for things make things up when I tell you scammers it horrible .
Business response:
*******, were sorry to hear about your experience. We strive to be transparent in our services and charges, and wed love the opportunity to clarify any misunderstandings. Please keep in mind that some homes, like yours, are equipped with a water treatment system that requires ongoing maintenance to function properly. If ongoing maintenance is not performed, issues such as water odor or system malfunctions can occur. Please reach out to us at ********************************** and we'd be happy to provide you with more detail... read more
**************** They recently acquired the property I am renting. They started a maintenance issue due to moisture in the walls. They sent a company out to rip apart my bathroom and kitchen to dry out the moisture. Now one month later, my kitchen and bathroom are still ripped apart. All I keep getting told is that they have to get bids approved. This should not take a month. Every time I call and inquire about the issue all I get told is that my case is under review. There is nothing to review, the repairs need to be made s... read more
Business response:
We sincerely apologize for the delays and any frustration this situation has caused. We understand how disruptive this has been for you and your family, and we truly appreciate your patience as we work to complete the necessary repairs.Following a leak in your home, remediation work was required to properly dry the area and treat discoloration, which involved removing sections of your walls. We want to reassure you that this is still in progress, and you will not be left with an unfinished bathroom or kitchen. We're pleased ... read more
I am renting a house from ****** ****** ********************************* I have pleaded with 2nd ave to replace a stove that the glass blew out for 2 weeks all they have done was send vendors out who did nothing but took pictures I have no working stove still waiting on a replacement this is the worse company to rent from I made a major mistake when I signed a lease with these people DO NOT RENT ANY OF THERE HOMES
Business response:
We sincerely apologize for the delay and any frustration this has caused. We understand the importance of a functional stove and truly appreciate your patience. Our team promptly approved a replacement for your stove; however, there were unexpected delays with Lowes coordinating the delivery. We escalated the matter to management, and were pleased to share that the oven is scheduled for delivery this week. Once it arrives, we will prioritize its installation to resolve this issue as quickly as possible. If you have any furth... read more
DO NOT RECOMMEND/ DO NOT RENT! I reside in Jacksonville Florida, started leasing a property through this company on 01/28/25 and recently had to terminate my lease on 02/28/25! They leased me a home that needs to be condemned, black mold throughout every room, EXCESSIVE ROACH INFESTATION all in the appliances such as stove/ refrigerator! I could not use the kitchen at ALL. Excessive roach infestation throughout every room in the home coming out of the vents, closets, drains and they were German roaches. LEAKAGE throughout th... read more
Business response:
Hi ******, we sincerely apologize for the inconvenience and frustrations caused by this issue. Our records show that all issues have been resolved as of 3/6/25. If this is not the case, we ask that you please contact us at ********************************** so that we may better assist you. Thank you for your patience and feedback.
When I say this is the worst company I've ever dealt with. I do not recommend anyone renting from these people My basement has been ripped apart for 5 months now with black mold All they do send Maintenance to do measurements and they never return, then wanna charge me the full amount for rent I don't think so I currently am going through a lawyer in RecOrding In Documenting every lie they tell me I will let the courts deal with it!!!
Business response:
We deeply regret the challenges youve experienced and want to assure you that your concerns are being taken seriously. Your situation is important to us, and were committed to addressing it thoroughly. Regarding the flood in your basement, we understand how disruptive this has been. This type of issue requires a full flood remediation process, which can, unfortunately,take time as it involves multiple steps and coordination between different vendors and services. According to our records, maintenance is actively working on r... read more
Horrible company to deal with! Do not rent from them. Customer service is crap. Can not get a person to call you. Says they have to go by the lease yet they themselves don’t follow said lease. My yard service was included in the rent and per them it was to be done weekly yet it never was. When you email they say “well the vendor is having issues”! Trash was included in my rent before they took over the lease yet they would not cover it. Now dealing with trying to get my deposit back. The letter they send you when you turn in... read more
Horrible company to deal with! Do not rent from them. Customer service is crap. Can not get a person to call you. Says they have to go by the lease yet they themselves don’t follow said lease. My yard service was included in the rent and per them it was to be done weekly yet it never was. When you email they say “well the vendor is having issues”! Trash was included in my rent before they took over the lease yet they would not cover it. Now dealing with trying to get my deposit back. The letter they send you when you turn in... read more
Business response:
My rent is not late and has been paid on time. I have since moved due to issues so there is no need to submit tickets. All correspondence is in email since you can never get a person on the phone. My deposit is finally in transit although it is beyond 45 days since I moved out.
Second Avenue Ive been renting through them for about 6 months and customer service is horrible the head customer service support representative is the nastiest lady Ive ever came across In my life they blocked me because of language but I still have needs of the company Ive never been through this before in my life and they are outta town I just would not recommend them at all I wouldnt rent through them.
Business response:
Thank you for your feedback. We understand your concerns and appreciate the opportunity to address them. Due to the nature of previous phone communication with our team, we advise you to contact us via email for all future correspondence to maintain a respectful and effective dialogue. Regarding your maintenance requests, our records show that the pest control work order was closed due to your decision to decline the service and request a different vendor. You are welcome to submit a new maintenance request via the resident ... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.7 star rating with 689 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open on Monday at 8:00 a.m.