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Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
During April 25 our power went out in april May9 and 3 x more in May, I was told due to the electrical power going out so often, That all three items went out 1. garbage disposal 2.The Diswasher 3. Mircowave, it took 18 to replace the Dishwaher and a much lower model i cant even hit the heave load does give me a option, The Mirco wave took 28 i repeat 28 days to replace the unit.My wife was out of town and in the the third week actually ordered a new mirco conv airfrayer, which cost us 240. accidently my rent check was retur... read more
Business response:
Thank you for taking the time to share your feedback. Were truly sorry for the frustration youve experienced and appreciate the opportunity to address your concerns. We understand the inconvenience caused by the malfunctioning appliances and the delay in resolving the issue. According to our records, our team has contacted you regarding the appliance replacements and your account information.To clarify, our rent policy states that rent must be paid in full by midnight on the 3rd of the month to avoid a late fee. Our records ... read more
This company is terrible. They will charge you for things that is THEIR fault and then will offer no help to correct their mistakes. They don't answer when you call and they take forever to email you back. They say they will call you back to assist you and promise you things and do not make good on those promises.
Business response:
Hi ********, thank you for sharing your feedback. We sincerely apologize for the frustration youve experienced with your account. After careful review, we confirmed that additional charges were applied in error. Please rest assured that these charges have been voided and credited, and your account is up to date with no outstanding balance. We appreciate you bringing this to our attention,and thank you for your patience as we worked to resolve this issue. If you have any further questions or concerns, please dont hesitate to ... read more
I'd rather live under a bridge. I am confident they CAN NOT achieve accreditation from the BBB. HORRID HORRIBLY RUN COMPANY. Believe nothing you hear. Period. They have temps answering their phones. Replies are all anonymous. Texts from internet numbers and never a name attached. When we signed it was for concierge service. That's why the higher lease. Absolutely nothing provided and no one accountable. You'll never receive a name or email to an individual. Any reply will say "Management". No one here is accountable for ANYT... read more
Business response:
We do hear your frustration and genuinely regret that your experience has felt this way.We operate on a tech-forward platform, the Jiffy Resident App, designed to streamline service and communication. Because of this centralized system and collective support model, we dont offer direct personal contact in the traditional sense but thats not to avoid accountability. Our goal is consistency, responsiveness, and traceability for every resident issue, no matter who is assisting.That said, if anything went unaddressed or fell sho... read more
Worst rental experience I've ever had! After moving into a dirty house with dirty bathrooms etc. I was assured that a professional cleaning after the move-out would NOT be necessary, which was a lie.They also charged me to paint the complete house and withheld the money from my security deposit, after a one year lease term! And still have NOT provided receipts for the alleged work done. Each of their employees has their own spin on how things should be handled and other than somewhat sounding like professionals, it is a comp... read more
Business response:
Were very sorry to hear about your experience and appreciate you taking the time to share your feedback. We take move-in and move-out concerns seriously, and were happy to further review your account and the charges applied to your security deposit. Our goal is always to ensure transparency and fairness in our processes, including providing documentation upon request. If you havent already received the receipts or would like us to re-send them, please reach out to us directly at ********************************** so we can p... read more
Just recently moved to this company from a different one. They are HORRIBLE!!!!!! I have been without air for 8 days and counting. I have been given the runaround. Dont know who the company is thats supposed to come out. There are no updates. Its almost impossible to speak with someone. This company DONT care about their tenants ONLY the money. And the only thing they can say is Im sorry for your inconvenience. If thats the case yall would do better. Im strongly, considering reaching out to a lawyer about this matter as a te... read more
Business response:
Hi ********, thank you for bringingthis to our attention. We sincerely apologize for the extended delay in getting your A/C issue resolved and for the discomfort this has caused. Our team has been actively working to resolve this, and during the A/C vendors recent visit, they discovered a plumbing leak under the home right where the A/C unit is located. Unfortunately, this means the A/C repair cannot be completed until the plumbing issue is fixed and the area is professionally cleaned and sanitized for health and safety reas... read more
My water heater went out Saturday/10/2025 it's been 6 days now and they tell me they going to patch it up instead of installing a new water heater very unprofessional and cheap I see they don't care about they tenants this is really ridiculous
Business response:
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience the delay may have caused and appreciate your patience as we work to resolve your open maintenance order. Please rest assured that our team is actively addressing the issue. Our maintenance services include live customer support 24 hours a day, 7 days a week-- ensuring you always have a direct line for assistance. For immediate updates on your specific work order status or to check scheduling, please call **************. If you have fu... read more
DO NOT RENT THROUGH THEM:My house had black mold among other mold growing in the kitchen: After a leak in the kitchen (Dec 31) I reported it they told me just turn the water off, we cnt get anyone out there until Jan 2 after many attempts and request for them to repair/replace my cabinets from the water damage they kept rejecting work orders they told me it was as is but the water damage happened months after I moved in. I sent a certified letter of intent to withhold rent in which it was signed for. The day after they got i... read more
Business response:
We're sorry to hear that you feel this way and want to assure you that we take all resident concerns seriously. Our team made multiple attempts to communicate and coordinate with you regarding the reported issues, but unfortunately, we did not receive consistent responses. When you requested a trial hearing, we fully complied. However, the court ultimately canceled the hearing, and the judge issued a ruling in our favor. We acknowledge the timing around the holidays may have contributed to maintenance delays, but once work o... read more
This management company is not responsive, their comments is atrocious. I moved into a home and had some plumbing issues that they would not fix. They dont have a clear way to communicate with anyone. They dont answer the phone and they dont answer messages sent through their portal. If they do ever send someone out, its a cheap handyman that cant fix anything. After repeatedly asking for a plumber, they actually canceled my work order and told me Id have to start over. I would not rent from this company again! Beware, you w... read more
Business response:
Hi *******, thank you for sharing your feedback. Were truly sorry to hear that our level of service did not meet your expectations. Thank you for bringing this to our attention.
No wonder! Absolutely poor customer service. Slow, rude, employee Carrie really wasted our time. Called for a showing and was told out of state id needed to be verified. No eta on verification just hung up.
Business response:
Thank you for reaching out and sharing your experience with us. Were sorry to hear about the frustration and appreciate the opportunity to clarify. For all in-person tours, we ask for a valid government-issued photo ID as part of our standard safety and verification procedures. This policy applies to all prospective renters and is in place to help ensure a secure and consistent process for everyone. We understand this may feel like an extra step, and were here to help make things as smooth as possible. If youd like to resche... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.7 star rating with 806 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open tomorrow at 8:00 a.m.