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Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The company is efficient for the most part but I had some administrative things I had issues with and have been hitting a brick wall trying to explain what I was speaking to. I finally talked to a very nice lady named **** in the ************ and she was amazing!! Addressed all my concerns and was 100% professional! Yall need more Jodys!!!
Business response:
Hi CJ, thank you for sharing your feedback. It's wonderful to know that our team was able to provide outstanding support and answer all your questions. We'll be happy to pass along your kind words to her. Have a great day!
Second avenue has been a great renting experience for us, we are getting ready to reach our 1 year anniversary with the company. But there is one person that can truly get the credit for how much we love second avenue and that is *********************. She has been so kind and just absolutely wonderful all the way around! She deserves a raise if you ask me! Thank you
Business response:
Hi *******, we are happy to hear that *****'s efforts were instrumental in your rental journey and was able to assist you every step of the way; we'll be sure to pass along your kind words to her. We truly appreciate your trust in us and are delighted that you're happy with your decision to rent with Second Avenue. Thank you for sharing your positive experience!
I have had a wonderful, amazing experience with second Ave. property management ****** at corporate is amazing *****************. My property manager is amazing. The property I rented is amazing. They worked expeditiously to get me in and get everything in the home that wasnt up to par addressed immediately its an amazing company, and my background is in property management so for me to say that means a lot. What a great company. Good job you guys thank you so very much.
I must address a serious and unacceptable ongoing issue. On November 3rd, I submitted a maintenance request for my water heater unit which is rotted out & leaking water. It's very old 2008 model. As of today, November 14th, 2025, the unit has still not been replaced or repaired. I have now gone nearly two full weeks without hot water, which has made daily living extremely difficult and unsafe, especially as someone with documented disabilities. I also deal with severe incontinence, which requires me to wash laundry far more ... read more
The worst company to ever have to deal with! We have been dealing with sewage backup in our basement for the past 11 days!! Every time we flush a toilet, take a shower or wash dishes or just run water at all and it just comes right back up the main drain!! They are very aware of this issue since we've been in this house for 8yrs(this company took over maybe a yr ago) nightmare for work orders!! We're unimportant everyday is a new excuse. WE HAVE A BIOHAZARD SITUATION IN THIS HOUSE!! And we have children and I have health iss... read more
Business response:
Hi ****, thank you for taking the time to share this, and we are truly sorry for what youve been experiencing. We located your account and confirmed that your work order has been escalated. Our team is actively coordinating with the vendor to ensure the proper equipment and resources are on-site to complete the repair as quickly and safely as possible. We know the delays and inconsistent communication have added to your frustration, and we sincerely apologize for that.Please know that your concerns are taken very seriously. ... read more
Second Avenue Management has been the worst 4 month experience and the worst company Ive ever had to deal with between hidden and made up charges to especially maintenance issues didnt have air this summer for 8 days didnt have hot water for 9 and now no heat going on 19 days and no resolution or even concern about it at all and I have kids also being charged pet fee for a dog I dont have and they wont take the fee off but its fine because Im gonna file a complaint in court unsuitable living conditions so getting ready secon... read more
Business response:
Hi *******, thanks for reaching out to us and bringing this to our attention. We sincerely apologize for the inconvenience and frustration youve recently experienced. We understand how important reliable AC/heat is, and this is not the experience we want for our residents. Our maintenance team is actively working towards repairing your issue. In the meantime, we ask that you please complete the Temporary Heating Credit form to assist with the purchase of a portable heating unit until the AC/heat issues are resolved. Please k... read more
I do NOT recommend dealing with Second Avenue. The communication among themselves, is absolutely atrocious. Meaning, you can speak to a CSR at Second Avenue, yet you'll be contacted by Steven O****, who seems to never read the CSR notes/arrangements in the tenants file 1st, before contacting the tenant. Second Avenue’s response to maintenance issues, are always slow. You are just a number/tenant to Steven O****; not a human being.
Business response:
Hi ********, were sorry to hear about your experience. Its never our intention for any resident to feel unheard or unsupported. We understand how important clear communication and timely maintenance are, and we appreciate you sharing your concerns. Our maintenance teams do their best to prioritize requests based on urgency, and for more complex repairs, we sometimes have to work with vendors, which can cause scheduling delays. That said, were always working to improve coordination and communication to better serve our reside... read more
Whatever you do, no matter how nice the house is DO NOT LIVE THERE IF IT IS LEASED THROUGH THIS COMPANY. 2nd Avenue does not care if they are breaking the lease, my rent mysteriously “doesn’t get sent on time” and I now have to over night our rent. I genuinely do not know how this company has not been sued. We have not had a working dishwasher for the last four months and have been stood up for the replacement washer five times now. They do not care about you or if the house you’re paying for is falling a part. Please do not... read more
Business response:
Hi *******, thank you for bringing this to our attention. We sincerely apologize for the frustrations you've experienced with us. We have escalated your open work order to resolve it promptly. If you have further questions or concerns, please contact us at ********************************** so that we can better assist you. Your feedback is important to us, and we appreciate the opportunity to make things right.
I was hopeful about the property and this management company, but I do not have a positive review to share. The rental process was clunky but relatively okay considering we were moving in sight unseen. When we arrived at the home, the property was dirty and I had to find a cleaning service to make the home move-in ready before I'd bring in my furniture. This was not reimbursed. We also had to exterminate upon arrival as a roach was present in one of the rooms on Day 1. The water in the home smelled of sulfur, and this too ha... read more
Business response:
Hi ******, Thank you for taking the time to share your feedback.Were sorry for the challenges you experienced and understand how frustrating this situation was for you. That is not the experience we want for our residents. While our team worked with you towards a transfer, we regret that we couldnt find the right fit,and the lease ended early without penalty. Due to recent changes, the home needed to be re-listed at the current market rate. We understand that this made your moving process more stressful and not what you had ... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.6 star rating with 599 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open tomorrow at 8:00 a.m.