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Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The company is efficient for the most part but I had some administrative things I had issues with and have been hitting a brick wall trying to explain what I was speaking to. I finally talked to a very nice lady named **** in the ************ and she was amazing!! Addressed all my concerns and was 100% professional! Yall need more Jodys!!!
Business response:
Hi CJ, thank you for sharing your feedback. It's wonderful to know that our team was able to provide outstanding support and answer all your questions. We'll be happy to pass along your kind words to her. Have a great day!
Second avenue has been a great renting experience for us, we are getting ready to reach our 1 year anniversary with the company. But there is one person that can truly get the credit for how much we love second avenue and that is *********************. She has been so kind and just absolutely wonderful all the way around! She deserves a raise if you ask me! Thank you
Business response:
Hi *******, we are happy to hear that *****'s efforts were instrumental in your rental journey and was able to assist you every step of the way; we'll be sure to pass along your kind words to her. We truly appreciate your trust in us and are delighted that you're happy with your decision to rent with Second Avenue. Thank you for sharing your positive experience!
I have had a wonderful, amazing experience with second Ave. property management ****** at corporate is amazing *****************. My property manager is amazing. The property I rented is amazing. They worked expeditiously to get me in and get everything in the home that wasnt up to par addressed immediately its an amazing company, and my background is in property management so for me to say that means a lot. What a great company. Good job you guys thank you so very much.
If I could I'd give zero stars. I strongly advise others to think carefully before renting from this company. It has now been three weeks since I reported damage to my garage, and no one has made any real attempt to repair it. A man was sent out once to take pictures, but since then there has been no follow-up, no repair, and no communication. I have called multiple times for updates. Each time I am routed to an overseas call center where representatives are difficult to understand and unable to provide clear answers. I was ... read more
Business response:
Hi Ebony, we sincerely apologize for the inconvenience and frustration you’ve recently experienced. We received your first work order on February 13, and a vendor was onsite on February 17 and confirmed that the door needed to be replaced. While our process can sometimes take time due to assessments, vendor coordination, and approval, our team's goal is to resolve your maintenance issues as quickly as possible. A different vendor is scheduled to review the door on March 13, and to help move things along, we have also contact... read more
I wish I had a choice one they took over my property from Pacific Oak. This company are nothing but Slumlords. They charge extra fees, they blame everything on the tenant, you can never get anyone helpful on the phone. They threaten you with eviction for just one day missed paying rent. They never get your maintenance request done on time. It has been the worst experience ever in life for me and it is very stressful for me and my family and I pray that I can find a way out of this
Business response:
Entei, we sincerely apologize for the inconvenience you’ve experienced. Unfortunately, we were unable to locate your account using your Google profile name. Please submit a new work order via your resident portal (https://www.secondavenue.com/current-residents) if you haven’t already. This will allow us to escalate your maintenance issue and get it resolved promptly. We understand how frustrating this can be and appreciate your patience. Some work orders require multiple visits to accurately diagnose and repair an issue, and... read more
simply read the reviews.Current resident here dealing with maintenance issue since last year.We are the first to live in this home and by month 6 our floors started lifting.We immediately informed second ave homes of the problem.They sent out a vendor to look at our floors.The Vendor informed us that the floors were improperly Installed,no repair possible that it must be reinstalled.Second avenue closed our request with no communication or repairs.I put In Another request.They scheduled another vendor(second opinion). anothe... read more
Business response:
Hi *****, thank you for bringing this to our attention. We apologize for the issues you've recently experienced. Please know that we have escalated your concerns and your open maintenance orders will be completely shortly.While our process can sometimes take time due to assessments, vendor coordination, and approval, our team's goal is to resolve maintenance issues as quickly as possible.We appreciate your feedback and the opportunity to correct the situation. If you have additional questions or concerns, please reach out di... read more
This company loves to charge random fees with zero explanation. The home we have rented and pay way too much for has TERMITES, a MOUSE problem weve had to solve ourselves despite there being long term damage and theyve clearly been here forever. The electrical work in the home is shoddy to the point where its a fire hazard and they wont fix it. Circuits on our breaker box have completely broken, leaving multiple areas of the house COMPLETELY WITHOUT POWER. Multiple rooms have paint peeling because the walls are LITERALLY ALL... read more
Business response:
Thank you for reaching out and bringing this to our attention, *******. We understand how disruptive maintenance concerns can be and appreciate your patience. Our records show that this work order was submitted two days ago and has since been escalated. Our team is actively working to schedule a vendor as quickly as possible and will continue to follow up to ensure the issue is resolved promptly. We apologize for the inconvenience this has caused and want to assure you that resolving this matter is a priority. Thank you for ... read more
If I could leave a negative star I would! Run and do not rent from this place. There is NO manager or landlord to speak to. Ive dealt with a mold issue for 3 years and still not fixed. I called in the local health department to help me. My window has been broken for over a year and they still havent fixed it. Sent out 8 plus estimators. They are charging me for a reglaze on my tub that was brought on by mold. Mold from a leaking window. So slow at getting things fixed. These are just a few of my many many issues with them.
If I could leave a negative star I would! Run and do not rent from this place. There is NO manager or landlord to speak to. Ive dealt with a mold issue for 3 years and still not fixed. I called in the local health department to help me. My window has been broken for over a year and they still havent fixed it. Sent out 8 plus estimators. They are charging me for a reglaze on my tub that was brought on by mold. Mold from a leaking window. So slow at getting things fixed. These are just a few of my many many issues with them.
Business response:
Hi ******, thank you for reaching out and sharing your concerns. We understand how frustrating maintenance issues can be, and we appreciate the opportunity to address this with you. Our team has been in communication with the resident regarding these concerns. Based on our records, the window repair was completed approximately four months ago, during the same visit in which the bathtub was treated and reglazed, and an exhaust fan was installed in the bathroom to improve ventilation. While the matter falls under resident resp... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.7 star rating with 758 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open at 8:00 a.m.