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Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The company is efficient for the most part but I had some administrative things I had issues with and have been hitting a brick wall trying to explain what I was speaking to. I finally talked to a very nice lady named **** in the ************ and she was amazing!! Addressed all my concerns and was 100% professional! Yall need more Jodys!!!
Business response:
Hi CJ, thank you for sharing your feedback. It's wonderful to know that our team was able to provide outstanding support and answer all your questions. We'll be happy to pass along your kind words to her. Have a great day!
Second avenue has been a great renting experience for us, we are getting ready to reach our 1 year anniversary with the company. But there is one person that can truly get the credit for how much we love second avenue and that is *********************. She has been so kind and just absolutely wonderful all the way around! She deserves a raise if you ask me! Thank you
Business response:
Hi *******, we are happy to hear that *****'s efforts were instrumental in your rental journey and was able to assist you every step of the way; we'll be sure to pass along your kind words to her. We truly appreciate your trust in us and are delighted that you're happy with your decision to rent with Second Avenue. Thank you for sharing your positive experience!
I have had a wonderful, amazing experience with second Ave. property management ****** at corporate is amazing *****************. My property manager is amazing. The property I rented is amazing. They worked expeditiously to get me in and get everything in the home that wasnt up to par addressed immediately its an amazing company, and my background is in property management so for me to say that means a lot. What a great company. Good job you guys thank you so very much.
I was hopeful about the property and this management company, but I do not have a positive review to share. The rental process was clunky but relatively okay considering we were moving in sight unseen. When we arrived at the home, the property was dirty and I had to find a cleaning service to make the home move-in ready before I'd bring in my furniture. This was not reimbursed. We also had to exterminate upon arrival as a roach was present in one of the rooms on Day 1. The water in the home smelled of sulfur, and this too ha... read more
Business response:
Hi ******, Thank you for taking the time to share your feedback.Were sorry for the challenges you experienced and understand how frustrating this situation was for you. That is not the experience we want for our residents. While our team worked with you towards a transfer, we regret that we couldnt find the right fit,and the lease ended early without penalty. Due to recent changes, the home needed to be re-listed at the current market rate. We understand that this made your moving process more stressful and not what you had ... read more
My name is Christian and My AC's been out for about a week I've been calling them to ask him what it's going to take to get fixed and they keep telling me it's on hold and in process of talking. But My house has been at 95° me and my family have been trapped in a room with a window unit because it unlivable in the rest of the house. they did give me a credit of only 225 but then I've also been trying to pay my rent this past week a decline so I had him do a money order after filling out the money order I sent them an email s... read more
Business response:
Hi*********, thank you for sharing your feedback. We understand how difficult it is to be without AC, and while our records show your repair was scheduled and completed on 9/11, we know the experience still felt frustrating. Regarding your account, our team reviewed your ledger and provided updates on 9/8, but wed be happy to go over it with you again to ensure everything is clear. We value you as a resident and want to ensure both the maintenance and account-related concerns are resolved. Please reach out to us directly at ... read more
Ive lived with Pacifics oak for years secondave took over and now its been horrible my floor is falling in because house is shifting dangerous to walk on Ac and stove are both out they will not fix anything rent went up 300 when should of only went up 50 half my security deposit they dont no where is unless they make big changes its worst Ive ever dealt with maintenance team is so well scripted its like talking to reboot only human
Business response:
Hi *****, thank you for bringing this to our attention. After reviewing our records, we see that the work order for the AC and oven is still active and was delayed at per the residents request. However, a vendor is scheduled to visit the home soon to complete the work order. Regarding the flooring concerns, that work order also remains active. This repair may take longer as well need to complete a full inspection to ensure there are no underlying issues. Please know that our maintenance services include live customer support... read more
I rented from Second Avenue LLC for two years and experienced countless maintenance issues throughout my lease. Many requests were delayed or improperly addressed. One of the more frustrating examples was when they attempted to charge me for replacing AC coils, claiming it was my responsibility. In reality, the issue was resolved with a simple filter replacement—a fact that took me two months of dispute to get acknowledged. Eventually, the charge was dropped, but only after repeated follow-ups. Now, I have been completely mo... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration caused during your move-out process. Regarding your security deposit, we received your notice to vacate on 5/29/25,and per our company policy and lease agreement, the refund process can take anywhere from 30 to 60 days from the move-out date. Please rest assured that your refund was mailed and our records show that it was delivered via certified mail on 7/25/25. We understand how important clear and timely communicat... read more
I rented from Second Avenue LLC for two years and experienced countless maintenance issues throughout my lease. Many requests were delayed or improperly addressed. One of the more frustrating examples was when they attempted to charge me for replacing AC coils, claiming it was my responsibility. In reality, the issue was resolved with a simple filter replacement—a fact that took me two months of dispute to get acknowledged. Eventually, the charge was dropped, but only after repeated follow-ups. Now, I have been completely mo... read more
They charge a $50 application for for a townhouse. There less than 2 hours later said it was already leased and said they won't give thr money back. What a scam!
Business response:
Hi ********, thank you for sharing your feedback. At the time your application was submitted, another applicant was already in progress but had not yet completed the full application process. Because every application is reviewed individually and timelines can vary, its possible for multiple applicants to be in review for the same home. As outlined in our FAQ page ********************************************************, application fees are non-refundable, regardless of availability, as they cover the cost of processing and... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.6 star rating with 612 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open at 8:00 a.m.