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Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Second Avenue Management has been the worst 4 month experience and the worst company Ive ever had to deal with between hidden and made up charges to especially maintenance issues didnt have air this summer for 8 days didnt have hot water for 9 and now no heat going on 19 days and no resolution or even concern about it at all and I have kids also being charged pet fee for a dog I dont have and they wont take the fee off but its fine because Im gonna file a complaint in court unsuitable living conditions so getting ready secon... read more
Business response:
Hi *******, thanks for reaching out to us and bringing this to our attention. We sincerely apologize for the inconvenience and frustration youve recently experienced. We understand how important reliable AC/heat is, and this is not the experience we want for our residents. Our maintenance team is actively working towards repairing your issue. In the meantime, we ask that you please complete the Temporary Heating Credit form to assist with the purchase of a portable heating unit until the AC/heat issues are resolved. Please k... read more
I do NOT recommend dealing with Second Avenue. The communication among themselves, is absolutely atrocious. Meaning, you can speak to a CSR at Second Avenue, yet you'll be contacted by Steven O****, who seems to never read the CSR notes/arrangements in the tenants file 1st, before contacting the tenant. Second Avenue’s response to maintenance issues, are always slow. You are just a number/tenant to Steven O****; not a human being.
Business response:
Hi ********, were sorry to hear about your experience. Its never our intention for any resident to feel unheard or unsupported. We understand how important clear communication and timely maintenance are, and we appreciate you sharing your concerns. Our maintenance teams do their best to prioritize requests based on urgency, and for more complex repairs, we sometimes have to work with vendors, which can cause scheduling delays. That said, were always working to improve coordination and communication to better serve our reside... read more
Whatever you do, no matter how nice the house is DO NOT LIVE THERE IF IT IS LEASED THROUGH THIS COMPANY. 2nd Avenue does not care if they are breaking the lease, my rent mysteriously “doesn’t get sent on time” and I now have to over night our rent. I genuinely do not know how this company has not been sued. We have not had a working dishwasher for the last four months and have been stood up for the replacement washer five times now. They do not care about you or if the house you’re paying for is falling a part. Please do not... read more
Business response:
Hi *******, thank you for bringing this to our attention. We sincerely apologize for the frustrations you've experienced with us. We have escalated your open work order to resolve it promptly. If you have further questions or concerns, please contact us at ********************************** so that we can better assist you. Your feedback is important to us, and we appreciate the opportunity to make things right.
I was hopeful about the property and this management company, but I do not have a positive review to share. The rental process was clunky but relatively okay considering we were moving in sight unseen. When we arrived at the home, the property was dirty and I had to find a cleaning service to make the home move-in ready before I'd bring in my furniture. This was not reimbursed. We also had to exterminate upon arrival as a roach was present in one of the rooms on Day 1. The water in the home smelled of sulfur, and this too ha... read more
Business response:
Hi ******, Thank you for taking the time to share your feedback.Were sorry for the challenges you experienced and understand how frustrating this situation was for you. That is not the experience we want for our residents. While our team worked with you towards a transfer, we regret that we couldnt find the right fit,and the lease ended early without penalty. Due to recent changes, the home needed to be re-listed at the current market rate. We understand that this made your moving process more stressful and not what you had ... read more
My name is Christian and My AC's been out for about a week I've been calling them to ask him what it's going to take to get fixed and they keep telling me it's on hold and in process of talking. But My house has been at 95° me and my family have been trapped in a room with a window unit because it unlivable in the rest of the house. they did give me a credit of only 225 but then I've also been trying to pay my rent this past week a decline so I had him do a money order after filling out the money order I sent them an email s... read more
Business response:
Hi*********, thank you for sharing your feedback. We understand how difficult it is to be without AC, and while our records show your repair was scheduled and completed on 9/11, we know the experience still felt frustrating. Regarding your account, our team reviewed your ledger and provided updates on 9/8, but wed be happy to go over it with you again to ensure everything is clear. We value you as a resident and want to ensure both the maintenance and account-related concerns are resolved. Please reach out to us directly at ... read more
Ive lived with Pacifics oak for years secondave took over and now its been horrible my floor is falling in because house is shifting dangerous to walk on Ac and stove are both out they will not fix anything rent went up 300 when should of only went up 50 half my security deposit they dont no where is unless they make big changes its worst Ive ever dealt with maintenance team is so well scripted its like talking to reboot only human
Business response:
Hi *****, thank you for bringing this to our attention. After reviewing our records, we see that the work order for the AC and oven is still active and was delayed at per the residents request. However, a vendor is scheduled to visit the home soon to complete the work order. Regarding the flooring concerns, that work order also remains active. This repair may take longer as well need to complete a full inspection to ensure there are no underlying issues. Please know that our maintenance services include live customer support... read more
I rented from Second Avenue LLC for two years and experienced countless maintenance issues throughout my lease. Many requests were delayed or improperly addressed. One of the more frustrating examples was when they attempted to charge me for replacing AC coils, claiming it was my responsibility. In reality, the issue was resolved with a simple filter replacement—a fact that took me two months of dispute to get acknowledged. Eventually, the charge was dropped, but only after repeated follow-ups. Now, I have been completely mo... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration caused during your move-out process. Regarding your security deposit, we received your notice to vacate on 5/29/25,and per our company policy and lease agreement, the refund process can take anywhere from 30 to 60 days from the move-out date. Please rest assured that your refund was mailed and our records show that it was delivered via certified mail on 7/25/25. We understand how important clear and timely communicat... read more
I rented from Second Avenue LLC for two years and experienced countless maintenance issues throughout my lease. Many requests were delayed or improperly addressed. One of the more frustrating examples was when they attempted to charge me for replacing AC coils, claiming it was my responsibility. In reality, the issue was resolved with a simple filter replacement—a fact that took me two months of dispute to get acknowledged. Eventually, the charge was dropped, but only after repeated follow-ups. Now, I have been completely mo... read more
They charge a $50 application for for a townhouse. There less than 2 hours later said it was already leased and said they won't give thr money back. What a scam!
Business response:
Hi ********, thank you for sharing your feedback. At the time your application was submitted, another applicant was already in progress but had not yet completed the full application process. Because every application is reviewed individually and timelines can vary, its possible for multiple applicants to be in review for the same home. As outlined in our FAQ page ********************************************************, application fees are non-refundable, regardless of availability, as they cover the cost of processing and... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.7 star rating with 689 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open on Monday at 8:00 a.m.