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Second Avenue
- Property Management
- Tampa, FL
About this business
Location details
401 East Jackson Street, #3000, Tampa, FL, 33602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My name is Christian and My AC's been out for about a week I've been calling them to ask him what it's going to take to get fixed and they keep telling me it's on hold and in process of talking. But My house has been at 95° me and my family have been trapped in a room with a window unit because it unlivable in the rest of the house. they did give me a credit of only 225 but then I've also been trying to pay my rent this past week a decline so I had him do a money order after filling out the money order I sent them an email s... read more
Business response:
Hi*********, thank you for sharing your feedback. We understand how difficult it is to be without AC, and while our records show your repair was scheduled and completed on 9/11, we know the experience still felt frustrating. Regarding your account, our team reviewed your ledger and provided updates on 9/8, but wed be happy to go over it with you again to ensure everything is clear. We value you as a resident and want to ensure both the maintenance and account-related concerns are resolved. Please reach out to us directly at ... read more
Ive lived with Pacifics oak for years secondave took over and now its been horrible my floor is falling in because house is shifting dangerous to walk on Ac and stove are both out they will not fix anything rent went up 300 when should of only went up 50 half my security deposit they dont no where is unless they make big changes its worst Ive ever dealt with maintenance team is so well scripted its like talking to reboot only human
Business response:
Hi *****, thank you for bringing this to our attention. After reviewing our records, we see that the work order for the AC and oven is still active and was delayed at per the residents request. However, a vendor is scheduled to visit the home soon to complete the work order. Regarding the flooring concerns, that work order also remains active. This repair may take longer as well need to complete a full inspection to ensure there are no underlying issues. Please know that our maintenance services include live customer support... read more
I rented from Second Avenue LLC for two years and experienced countless maintenance issues throughout my lease. Many requests were delayed or improperly addressed. One of the more frustrating examples was when they attempted to charge me for replacing AC coils, claiming it was my responsibility. In reality, the issue was resolved with a simple filter replacement—a fact that took me two months of dispute to get acknowledged. Eventually, the charge was dropped, but only after repeated follow-ups. Now, I have been completely mo... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration caused during your move-out process. Regarding your security deposit, we received your notice to vacate on 5/29/25,and per our company policy and lease agreement, the refund process can take anywhere from 30 to 60 days from the move-out date. Please rest assured that your refund was mailed and our records show that it was delivered via certified mail on 7/25/25. We understand how important clear and timely communicat... read more
I rented from Second Avenue LLC for two years and experienced countless maintenance issues throughout my lease. Many requests were delayed or improperly addressed. One of the more frustrating examples was when they attempted to charge me for replacing AC coils, claiming it was my responsibility. In reality, the issue was resolved with a simple filter replacement—a fact that took me two months of dispute to get acknowledged. Eventually, the charge was dropped, but only after repeated follow-ups. Now, I have been completely mo... read more
They charge a $50 application for for a townhouse. There less than 2 hours later said it was already leased and said they won't give thr money back. What a scam!
Business response:
Hi ********, thank you for sharing your feedback. At the time your application was submitted, another applicant was already in progress but had not yet completed the full application process. Because every application is reviewed individually and timelines can vary, its possible for multiple applicants to be in review for the same home. As outlined in our FAQ page ********************************************************, application fees are non-refundable, regardless of availability, as they cover the cost of processing and... read more
I leased from this company for 27 months in Texas. I paid my rent on time and was NEVER late. Often early. My issue comes upon move-out. The corporate office is in Florida. They completely disregarded Texas Statute regarding they have 30 days to refund me my deposit and send an itemized list of the detail of the charges. They charged me $555 to repaint 5 walls. Not only do I have photos, but I also have videos showing every single room in the home and absolutely no walls needed to be painted. I have showed several people my ... read more
Business response:
Hi *******, thank you for being a resident with us for over two years. We truly appreciate your commitment to always paying rent on time, and were genuinely sorry to hear that your move-out experience left you feeling frustrated and unheard. We understand how upsetting it can be to receive unexpected charges, especially after taking good care of the home. Please know that our goal is never to cause confusion or stress, and we aim to follow all guidelines while being as transparent as possible throughout the move-out process.... read more
I leased from this company for 27 months in Texas. I paid my rent on time and was NEVER late. Often early. My issue comes upon move-out. The corporate office is in Florida. They completely disregarded Texas Statute regarding they have 30 days to refund me my deposit and send an itemized list of the detail of the charges. They charged me $555 to repaint 5 walls. Not only do I have photos, but I also have videos showing every single room in the home and absolutely no walls needed to be painted. I have showed several people my ... read more
If I could leave zero I would. My hot water went out on the 20th of June 2025, it's now the 27th and it's still under review. The service technician came on the 21st looked at it submitted what needed to be done and every day it's been it's waiting to be reviewed. I called today and my work order is scheduled for their meeting tomorrow! Tomorrow is Saturday. Meaning I still won't have hot water until at best next week but it's the holiday week so realistic the next week. Ever since they bought out the other company it's been... read more
Business response:
Hi ******, we appreciate you sharing your experience and feedback. We sincerely apologize for the ongoing frustration and inconvenience this has caused.Although our team has been in communication with you, we want to reassure that we are doing everything we can to get this resolved safely and promptly. At this time, the vendor will schedule a return visit with you as soon as the necessary parts are available. Our maintenance team also offers live customer support 24/7, so you always have a direct line for assistance. For rea... read more
The absolute worst ! I have been in a house for one month without air conditioning; they are unprofessional, do not like to fix things and it is difficult to get anyone from management on the phone.
Business response:
Hi ****, we sincerely apologize for the issues you've experiencedand the inconvenience this has caused. Our team has sent you a form to complete so that we can move forwardwith providing you with a temporary cooling solution while we work on a permanent fix for the A/C. We can see that your maintenance work order is currently open and in progress. Please know that our maintenance services include live customer support 24 hours a day, 7 days a week, ensuring you always have a direct line for assistance. For immediate updates ... read more
Frequently asked questions about Second Avenue
How is Second Avenue rated?
Second Avenue has a 3.6 star rating with 599 reviews.
When is Second Avenue open?
Second Avenue is closed now. It will open at 8:00 a.m.