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SecurCare Self Storage
- Self Storage
- Raleigh, NC
About this business
Location details
6501 Hillsborough St, Raleigh, NC, 27606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
****** giving them debit/credit card info. I made a payment for a friend and was specific that my card was NOT to be kept on file. It was for one time use only. I have called multiple times to request reversal. The physical location doesn't even answer the phone and the representatives at the general phone number refuse to even discuss with me and hung up on me. I have had to report current unauthorized charges to my Bank as fraud. Worst customer service ever.
I have a complaint why in God's name can THEY increase a unit's rental price 50$ without so much as a phone call text or email? On a low fixed income n do not drive I'm trapped at a loss.... n calling up? u get those working in another ************** cannot do a thing claiming we are in a VERY HIGH POPULARITY SO 50$ IS WHAT YOU DO? SHAMEFUL! No one offered a solution maybs=e a small credit offer to help me downsize....nothing!
My rate has increased from 157 to 228 with no explanation. The unit was inaccessible 3 days after the storm and no one is answering phones. Cannot understand why BBB is giving them an A+ rating with countless negative reviews.
I JUST RECEIVED A NEW STATEMENT, AND THE MONTHLY AMOUNT DUE JUMPED UP $51. IT WAS $147 AND JUMPED UP TO $198. NO WARNING. THE ************ COULDN'T DO ANYTHING ABOUT IT. THE AMOUNT IS DICTATED BY THE CORPORATE OFFICE, WHICH LOOKS TO BE LOCATED IN **********. I'M LOCATED IN ********. THIS BUSINESS TACTIC IS DIRTY. I THINK IT NEEDS TO BE LOOKED INTO BY THE ***
I recently rented a storage unit at the ************** location, unfortunately my experience left me feeling very unsafe and extremely disappointed.A few days after securing the unit, I moved my belongings in after dark. My unit is on the 3rd floor, and I had multiple trips to unload my van. During that time, I repeatedly encountered a man wandering throughout the building. He was moving between floors and elevators, not carrying anything, and appeared to simply be roaming. Each time we crossed paths, he stared intensely and... read more
Dont use this company i had been going through alot hospitalized twice lost my home and had to use their service they raise their prices on a regular and when i could not afford their price increase they auctioned my life off to the highest bidder for *********************************************************** as if my items were still available to set up a payment arrangement to collect my things the unit had become infested with rodents they had droppings on everything. Every mile stone gone all i have are my memories and ... read more
The original runit rental price was the lowest price locally. I was happy until 3 months later, when they raised the price by $40. 6 months later, they raised it by another $50. This almost doubled the original price. They are still offering the original price of $119 to new customers.
I rented a storage unit that got flooded during Hurricane ******. Ok fine, thats not my complaint. My complaint is after moving all my waterlogged belongings out I had an in-person inspection of the unit, and received an email receipt showing I have a zero balance owed and I was all moved out. Flash forward a couple months, a ding on my credit report shows up for $84 from public storage. I dispute it, ok fine, its a mixup. It was dropped. Now about a couple years later the same $84 from public storage is coming up on my cred... read more
Horrible experience since day one, and I've only been renting a unit since October of 2025. First I wasn't able to access my unit even during "business hours", which delated my moving out of state, and forcing me to lose out on work and pay. This happened several times over the first two months. Communication with staff is a nightmare, as they don't actually work in the office during business hours, and the "24/7" phone number goes to... the office that isn't staffed. Now this month, after being a customer for only four mont... read more
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 2.2 star rating with 844 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is closed now. It will open at 6:00 a.m.