SecurCare Self Storage

Dennis C 

on BBB

a week ago

Military attempting to retrieve items that have been sold at auction. Needed to get some personal military items out like military awards and plaques and government identification to include state ID. They haven't responded to my phone calls or voice messages. No return call, voice message, or email. Was able to speak once over phone prior to auction process and have been unable to make contact since items were sold. 

Deborah M 

on BBB

a week ago

I rented a space at the ***************** in ********, **. Worst mistake I have made since moving here. I was told my monthly rate would be frozen for a specific time period. I rented the unit in June, 2026. They raised the rent by a third of the amount due. There is NEVER anyone present in-site. If you call the corporate numbers they just route you back to the never present manager. I feel like I have been baited and hooked. Just look for other options when renting a space. 

Patrick E 

on BBB

a week ago

This property has a major rat problem that presents health issues in addition to a dishonest yearly rising rental fee that nearly doubles. This business and property is a classic bad business. 

Jeff R 

on BBB

a week ago

This place is a complete rip-off! The State of CA should be able to restrict the amount of rental rate increases on properties like this, no different than they have capped increases allowed by landlords over rental properties. Last January, I signed up for an introductory rate on a small storage unit to hold my Christmas Decorations - paying $64 per month. Just a few months later, they raised the rate to $104 per month, and then again, a few months later, raised it to $141 per month. That is a 140% increase in just 10 month... read more

Laura D 

on BBB

a week ago

there's a secondary lock on my unit 2 months now no help. Property manager blame to me must have been somebody I knew who did it. Why would I double lock my unit. 15 days ago I came here again only to discover the lock is still there. I contacted the on-site property manager again She stated I could hire a locksmith at my expense to have it removed or I could fill out a form to have their guy remove it but she couldn't tell me a day or time when he was going to come cuz he only comes here once a month. First of all why didn'... read more

Chris K 

on BBB

a week ago

43% Rate Increase Within Five Months of Move-In!!!!!!!!!!!!!!!!!!!!!!!!!I am filing this formal complaint against Public Storage regarding what I consider an egregious, exploitative, and deeply concerning pricing practice that raises serious questions about the company's treatment of its customers.**My monthly ********************** rate is being increased from $138 to $197 an astonishing *****% increase despite the fact that I have not even occupied the unit for five months.**Let that sink in. Not five years. Not even one y... read more

Evelyn C 

on BBB

2 weeks ago

My experience with this ******************************** storage location will make me never rent storage with them again. This location had a massive break in back in august of 2026 where over 50 units were broken into including mine. Public storage even after discovering the break in didnt notify any of the affected (I had it confirmed by police that they communicated every single unit # with evidence of tampering to public storage management after their response to the initial break in). I, through my regular course of vi... read more

Prodigal P 

on BBB

2 weeks ago

I moved to ********* for work and rented a storage unit at PUBLIC STORAGE. On October 26, 2026 at 11 am a female Employee verbally threatened me with eviction The reason provided was car camping which is completely fabricated because I arrived at my unit using my gate code around 7:30 am after I got off a grueling 4 day 12hr plus overtime work shift. After organizing some things inside my unit for a couple of hours I sat in my car with my adult sons who also worked the same shift and helped organize, decided to rest for a mi... read more

Julio O 

on BBB

2 weeks ago

Worst experience tried to call. No one got back to my calls. Tried to transfer my unit because it was the wrong unit. They tried to charge me fees and BS saying that the promotion deal that I got wasnt gonna be acknowledge going to another unit with the same size just the inside with the climate control. There was no resolution spoke to 4-5 different people when I tried to call back. My number was blocked from the service when the customer service line is the 24 hour line.