SecurCare Self Storage

Victoria S 

on BBB

2 months ago

I intentionally picked a locally owned storage business to support the community, but they ended up getting bought out by Public Storage, who has the absolute worst app I've ever had the displeasure of being forced to use. Signing all the paperwork took me several hours because all of the links kept circling around the same few pages and wouldn't take me where I needed to go. There's a live chat, allegedly, but good luck getting anywhere with it; it just points you back at the worthless FAQ and won't actually help you with a... read more

mm s 

on BBB

2 months ago

I have tried to reac out for help on several diffrent time any no one care. The office will send you a **** **** is due by one month to be paid on a certain date and before that date the already add more months in to it which is not fair to the customer. why are you not willing to work with your customers if you stated to be by the 28 or what every why is two more months are added to the fee . no help . every 3 to 4 month your fee keep going up Why??? 

Sai K. 

on BBB

2 months ago

I rented a storage unit at a public storage and signed a contract. Its been three days and I still didnt got access to my unit or there is no one I can speak with. I either need a refund or tell me how to get in touch with a person. 

Bryan F 

on BBB

2 months ago

The worst place that Ive ever rented a unit and parking space at. They give you a deal on first month then increase the price of your unit then charge you for something they made up each month. Then they charge you for incorrect number from your account but took the funds out my account then wanna say my vehicle is going to auction when Ive paid it up for months. They can add fees on the account and expect to pay that amount. A 45$ month for unit and 20$ for space for over a year then when I move out the storage unit and cle... read more

Ee O 

on BBB

2 months ago

This place is criminal. They have a call center in ***** where people misquote you prices that sound too good to be true and sign you up. Then the next month they hit you with a bill $100 more. Good luck trying to get through to ***************** as it took 6 calls to their office and 6 different phone numbers before I got them. They DO NOT have the capability to transfer you to their own customer service. They had to look it up on ******. Then they refused to go over the phone call with me, stating we heard the person give ... read more

Elizabeth B 

on BBB

3 months ago

Mold Damage and Ongoing Safety Hazards, No Accountability I rented a climate-controlled unit at this Public Storage location for approximately one year. When I visited a month ago, I discovered the climate control system had failed, and several of my stored items were covered in mold. The smell of mold-affected belongings was noticeable throughout the building, suggesting this wasn't isolated to my unit.When I reported this, staff claimed to have no prior knowledge of the issue despite the fact that mold growth of that exten... read more

Patricia R. 

on BBB

3 months ago

I rented there about 2 yrs , after 6 months the rent increased by $50 , then a few months ago the bill went up by $100 , I go online to pay and there it is ,$355 , I tried repeatedly to contact someone , called , left messages , chat , email , in person, I never received any response , by this time I decided I had to move out. Their website just wants payment , tried again in July to reach someone , no luck . Our truck was delayed , left a message and chat about moving out , no response. Finally got everything out on the 3rd... read more

Annette L 

on BBB

3 months ago

Regarding Public Storage, if you get behind on rent, they won't work with you. They'll auction your unit off for a fraction of what the rent is, and it's be more profitable if they worked with customers and let them pay as they can rather than to auction the unit off (for a fraction of the rent), then after they do so, the unit will probably sit empty for at least a month (or more), bringing in no money at all. Storage companies are the ONLY creditor that will not work with people but will auction their things off, not carin... read more

Taylor G 

on BBB

3 months ago

Two separate failures here before I ever got to move a single box in.Note: this is for the ****************************************************First, their website lists "property hours" as 6AM10PM with zero indication that this only refers to gate/unit access the office itself is staffed a tiny fraction of that window (weekends especially). I found this out the hard way after packing up and driving over expecting help, only to find the office closed with no signage clarifying the difference. When I called to complain, an es... read more