SecurCare Self Storage

cher s 

on BBB

2 weeks ago

Worst company I have ever had to deal with,,,i had 3 trees fall down on my place and had to put my stuff in storage,,I forgot my phone and the manager was there and He would not let me through the door even though he had my information,,he was very rude to me,,This company is horrible,,, 

Kris B 

on BBB

3 weeks ago

Rented an 8 x 9 unit, with NW Self Storage, which was monthly at a rate of $88 when started renting there. It went up to $104, when Public Storage bought them out. Saw a bill for $132. Was told by the property manager that not sure why getting billed that amount, especially, when the unit I signed for a new contact states specially, $104! Said last 2 1/2 months, would check into this and get back to me. Still didn't know why. So called the 800 Public Storage number and said rent was way up to $132 per month, even though the ... read more

Will H 

on BBB

3 weeks ago

Absolutely unacceptable customer service and billing practices.For nearly two months, Public Storage at **************************************************************** has failed to resolve a billing error despite multiple calls and repeated promises of a refund. I was incorrectly charged $371, and after Public Storage failed to refund me as promised, I had to dispute the charge through my credit card company.Despite my documented payment history, Public Storage now claims I owe $415.98. Rather than properly reconciling my ... read more

Donald M 

on BBB

4 weeks ago

I have rented a small storage unit from Public Storage at the ****************************** location for several years. The cost of this unit increased dramatically over the years. Eventually, it simply made no sense to continue to rent the unit. I arranged through the Public Storage website to move out of the unit. When I opened the storage unit, which I hadn't visited in years, the inside had leaves, a layer of dust, and a clear indication that water had been allowed to enter the unit, damaging some of the documents that ... read more

Nic G 

on BBB

4 weeks ago

Rented a 12x30 space. After 4 months, they increased the rate by 37%. 

Oncle T. 

on BBB

a month ago

Beaverton Public Storage 5353 When started renting unit, the unit price was around $50s as advertised a base regular rent. After 3 months arbitrarily increased more than 40% with no explanation. Furthermore, initially they sold me storage lock which I declined since I had my own. They promised full refund on lock charge, it's been over half a year by now and no refund. Also when made account with them I opted auto pay and added default payment option and backup payment option to be sure no delinquencies happen. They haven't ... read more

Sharon S 

on BBB

a month ago

I don't trust the manager because they lie. Unit destroyed 

Jimmy T. 

on BBB

a month ago

Public Storage The price of $300 a month for a 10 x 10 is much more than the rest of the storage places. . I found a place for $117 a month for a 10 x 10. As I was moving out, there was a power outage and we couldnt get down the elevator. I had hired a moving company because my back is bad. To bring all this stuff down we had to hand carry it down the stairs. We got it into the van and tried to get out the gate and we were stuck. The gate would not open of course. I tried to call Public Storage. I made four phone calls to tr... read more

Sean M 

on BBB

a month ago

I get late notices when everything is on autopay. I paid them extra one month and never got a refund.