SecurCare Self Storage

Teresa R 

on BBB

a month ago

?? PLEASE CHECK YOUR STORAGE UNIT AND YOUR LOCK! *********************************** I am extremely disappointed and concerned about my experience with this Public Storage facility.When I went to my storage unit, I was unable to access it because my lock appeared to have been changed or replaced, and my key no longer worked. I contacted the facility, and they had to arrange for someone to come out and cut the lock so I could access my unit.Once the lock was cut and the unit was opened, I discovered that my unit was in comple... read more

Tara G 

on BBB

2 months ago

The 2 Elevators at this facility never work. It is also infested with mice. The district regional manager never answers or responds to complaints. 1 Elevator has been out of order for over a year. 

Melissa C 

on BBB

2 months ago

Stay far away from this storage facility or any Public Storage facility. They are scammers. They more than tripled our rent and are now trying to charge us $379 3 yrs later. We spoke to local **** about clearing out the unit, they told us as long as we did by that date we were good. We did as we were told and now 3 yrs later they are trying to bill us for another $379 monthly rental charge. They just sent me msg about it 3 years later. Theyre claiming I vacated a few days after the billing date. If thats the truth why didnt ... read more

Brittany L 

on BBB

2 months ago

The property manager told us the wrong price on a unit and when we asked about it she just kept saying its confusing to me too. For almost 2 weeks we have been asking to get it fixed with the response of its confusing to me to ill call my manager. Finally being done with the run around went in to ask for a refund and was told thats not how it works and then proceed to call my boyfriend a ******** and say she cant wait for us to move out still without a refund. When asked when i would get a refund was told I dont know ill hav... read more

Beatris C 

on BBB

2 months ago

These people have been price gouging us for over 1 year ..and it was Extra storage prior who also charged us for 2 storage's for over 3 years then sold out. Never saw the money. The unit I have is 10 x 30 and was renting for $159 now after the change over it's been raised to ************************************ agreed with. All the customers Cannot pay their bills through Auto pay because it never works it's always down then they charge late fees to everyone regardless. After trying to resolve it they locked my storage, open... read more

rashard z 

on BBB

2 months ago

Rashard Z 9/4/2026 I rented from this facility under duress, so it took me some time to learn that my unit had no lights, and once I did bring light into the unit, there were gaping cracks and crevices in the floor and foundation, and traces of asbestos beneath the stairs which my unit occupies. The cracks and crevices allowed every mouse in ********* into my unit and, as another review on her has indicated, the defecated over all of my belongings. I need a hazmat suit to re-enter the unit to try to salvage whatever is salva... read more

Erin M 

on BBB

2 months ago

I have a budget. I know what my bills are every month. I go on to pay my bill for Public Storage and it is $75.00 more a month. Due to rental increases. They can change it at any time. Who reads these agreements, I like to know. They know after a month or so and putting all your storage stuff in there, your not going to want to move it all again. So they got you. This is such a SCAM. Shopping around for a different storage unit. I paid the one month of $75.00 more. And I am getting out. DO NOT USE THIS COMPANY! Such a scam!!... read more

Chance G 

on BBB

2 months ago

I paid for a full month of storage at ********************************** Storage location and the manager made the entire process of moving my belongings unnecessarily difficult even though I was fully paid. She threatened to lock me out of my unit and then restricted my 24 hour access which I had already paid for. This forced me to rush to find a new storage unit and created delays and stress that were completely avoidable. I was not behind on payments and I was not violating any contract terms. She simply decided to restri... read more

Isaiah T 

on BBB

2 months ago

By far the most greedy unprofessional pack of degenerate low moral individuals I have had to put misfortune to deal with. The orange public storage, if you live anywhere in the south of ******* or ******* you could do better with literally any other company. The way they conduct business is almost straight up fraud.