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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Over priced service, with an appointment I waited almost two hours for an oil change
Business response:
We understand that your time is valuable, and our team works hard to complete services as efficiently as possible while maintaining quality care for every vehicle. At times, service visits can take longer than expected depending on shop flow and vehicle needs. We appreciate you sharing your feedback as it helps us continue improving the experience for our customers. Please reach out to JR Raimundo at jraimundo@vtaig.com if you would like to discuss your visit further.
Service advisor had an attitude and treated me like I was an issue to deal with because I asked questions… he didn’t like that I asked simple questions. I would re evaluate how the training goes if this is what your forefront operates like. I will not be returning to this dealership for this reason. There’s no excuse for these actions.
Business response:
We appreciate customers sharing feedback about their interactions during service visits. Our team strives to provide respectful communication and helpful guidance when addressing questions or concerns. Feedback like this helps us remain focused on maintaining a welcoming and professional environment. For further assistance, please reach out directly to Sam Bunte, our Fleet Manager, at Sbunte@vtaig.com.
It was great except I was under the impression I was to wait 2 hours for my truck and it turned out to be 3 . Get rid of the AI person to book service appointments - very frustrating. I have been getting my truck maintained @ the dealership for 13 years but if I have to deal with AI again, I'll look for another place to have my truck maintained.
Business response:
Thank you for your loyalty over 13 years - it means everything to us. We apologize for the longer wait time and understand your frustration with the appointment booking system. Your feedback helps us improve, and we want to ensure every visit meets your expectations.
The wait was much longer than expected and the cost was definitely higher than before
Business response:
Thank you for your feedback. We understand that longer wait times and higher costs can be frustrating. We're always working to improve our efficiency while maintaining quality service. Your feedback helps us identify areas for improvement, and we appreciate your business at Seminole Toyota.
Not transparent about service whether it's required or not. But service the vehicle regardless to bill customer.
Business response:
We appreciate you sharing your feedback about your recent visit. Our team aims to provide clear communication about recommended services so customers can make informed decisions about their vehicles. Input like this is valuable as we continue working to improve the experience we provide. Please feel free to reach out to JR Raimundo at jraimundo@vtaig.com if you’d like to discuss your visit further.
I brought my car in for TPMS sensor replacement. Near closing time, I wrote a check because the service advisor said the work was almost done and we could finish the part that night. However, after pulling my car around, the service department told me they could not complete the job. I was assured my check would not be deposited. The next day, I was told the part had been installed, but the TPMS warning light is still on. I offered to return the part, but they refused. Because the service was incomplete and communication cha... read more
Business response:
We strive to provide clear communication and reliable service, even when schedules are tight or unexpected challenges arise. Our team’s goal is always to complete work thoroughly and keep customers informed throughout the process. While situations don’t always unfold as intended, our focus remains on supporting each vehicle’s care. Please contact JR Raimundo at jraimundo@vtaig.com so we can assist you further.
I had to wait 5 hours for recall updates/work. Wish I had been warned when I made. The appointment
Business response:
We apologize for the 5-hour wait during your recall service and for not informing you of the expected duration when you scheduled. We understand your frustration and want to improve our communication. Please contact us at (407) 792-6524 so we can discuss your experience and ensure better service going forward.
This was my first experience at this Toyota Service area. When I first arrived, I had no one greet me, so I had to figure out where I needed to go. Went to the service area where a gentleman was on his phone. When he finally looked up at me I stated that I had an appt for service and he looked inconvenienced to show me where to go. Then lead me to another member who handed me off to yet another person. The gentleman helping was not very friendly. Just got my information and then I sat and waited.
Business response:
We appreciate your feedback about your first visit to our service department. Your observations about the greeting process and handoffs between team members help us recognize areas for improvement. We're committed to making future visits smoother and more welcoming.
Terrible customer service and JR the director was a piece of work. Joe was outstanding service rep but once I identified my interior detail was not completed and I was charged for it he worked to reverse the charge but then JR offered nothing to compensate for his department’s clear issue and told me should just go elsewhere to have a detail.
Business response:
We strive to provide attentive service and clear communication during every visit. Our team works to address questions about services and billing promptly while supporting customers throughout the process. Feedback about interactions with staff helps us continue reviewing how we deliver service across our departments. For further discussion or assistance, please contact JR Raimundo at jraimundo@vtaig.com.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 14,945 reviews.
When is Seminole Toyota open?
Seminole Toyota is closed now. It will open tomorrow at 9:00 a.m.