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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I called to verify that they could do a four wheel alignment on a Mercedes S550 and they told me they could. Took the car by dropped it off went back and got it. Five hours later drove it straight home that day I went on a trip and the car was pulling severely to the right so I took it back and they told me again yes they could do a four wheel alignment and they needed to recheck it. I said there 2 1/2 hours later and then the service manager came back and said they can't do it. You need special equipment to do it and they g... read more
Business response:
Thank you for sharing your experience, and we sincerely apologize for the confusion and inconvenience you faced with the alignment service. We understand how frustrating it can be to spend that much time without the issue being resolved, especially when you were initially told the service could be performed. We take your feedback seriously, and we would like the opportunity to ensure this does not happen again. Please contact Joshua Montgomery at JMontgomery@vtaig.com, and he will work with you to make sure any future concer... read more
How long that it took. We arrived at 2:30 for a 3 PM appointment and we didn't leave until 4:30. That is too long with no major work being done.
Business response:
Thank you for your review! We appreciate you taking the time to share your experience. We understand that waiting can be frustrating, especially when you have a scheduled appointment. We strive to provide timely service while ensuring quality care, and we apologize for the delay you experienced. Your feedback is important to us, and we will work on improving our scheduling to minimize wait times in the future. We hope to provide you with a better experience on your next visit.
just got money out of me, by doing unnecessary things that i thought were needed
Business response:
Thank you for sharing your feedback. We strive to be transparent about the services your vehicle requires, and we want you to fully understand the work completed. Please feel free to contact Joshua Montgomery at JMontgomery@vtaig.com if you wish to provide further information about the services you received. We'd welcome the opportunity to discuss your recent experience in more detail.
At 45,000 miles, I was told I need brake work. Toyota was out of brake pads, so I had to be rescheduled. Fearing for my safety, I went to another store. They said my brakes were fine and had 90% still left on the pads. They charged me nothing. Toyota charges me $38 for rotating my tires even though they already had the tires off to inspect the brakes. I won't be going back. This place was once very very good. I don't know management changes or what.
Business response:
Thank you for sharing your experience. We're genuinely sorry to hear about the discrepancies between the services you received and the concerns you had. We value your feedback and would like to resolve this matter to ensure your future experiences with us are much more positive. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com, and he will assist you in addressing your concerns further. We appreciate your loyalty in the past, and we hope to restore your trust moving forward.
I made a appointment for 1130am on friday the 31st of Jan got there 15 minutes early, I asked how long for oil change he said 45 to 1 hour, I waited for over 2 hours and then had to round up service man and ask whats wrong i have things to do, he ck said another 30 minutes, it came and went asked for service manager and complained about time, another man popped up from another computer not anything to do with my car and burst into our conversation with manger and said, real loud, you have to wait in a Dr office and started m... read more
Business response:
We apologize for the inconvenience you've experienced. Your feedback is important to us, and we want to make sure your concerns are addressed. To help us resolve this matter, please reach out directly to Joshua Montgomery at JMontgomery@vtaig.com. He will be happy to work with you to understand the situation. Thank you for bringing this to our attention.
Had appointment several. Hours later they never had looked at
Business response:
We sincerely apologize for the delay you experienced during your appointment. We understand how frustrating it must have been to wait. To address your concerns and ensure this issue is resolved, please reach out to Joshua Montgomery at JMontgomery@vtaig.com. He will be happy to assist you further. Thank you for bringing this to our attention.
Spent a large sum of money on preventative maintenance. Dealership did not even perform a courteousy car wash after spending so much money, and left the mechanics shoe prints all over my bumper where they stood to work on the engine.
Business response:
Thank you for your feedback. We apologize for the experience you had during your recent visit. We strive to offer a thorough and respectful service to all of our customers, and we regret that we fell short in this instance. Please contact Joshua Montgomery at JMontgomery@vtaig.com so we can address your concerns and work to make things right. We appreciate your business and look forward to resolving this matter for you.
Tried to sell me a battery that apparently I never needed ( Got it tested from a reputable company) started to tell me the one they sell it's got a seven year warranty well if that is the case my car is less than 7 years old and my current battery should be in that warranty especially since purchase the new vehicle from them.
Business response:
Thank you for sharing your experience. We'd like the opportunity to address your concerns and clarify the warranty details for your battery. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com so we can review this matter further and work toward a resolution. Your feedback helps us improve, and we're committed to ensuring your satisfaction.
I asked to check the tires because they had an air leak and they told me that they were fine, however a few days later the tire went down again.
Business response:
We sincerely apologize for this inconvenience. Cold weather can indeed impact tire air pressure, and we understand how frustrating this can be. Joshua Montgomery will be reaching out to assist you further and ensure your concerns are addressed promptly.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,579 reviews.
When is Seminole Toyota open?
Seminole Toyota is open now. It will close at 9:00 p.m.