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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Sixth time in for same problem less then six thousand miles on vehicle
I am not happy with the service. My AC Issue is still there and not resolved. I am going to call back on Monday.
The service itself was excellent. HOWEVER your AI SUCKS!!!!! We called and scheduled the appointment and there was NO record of it when we got there!!!! It takes us 45 minutes to get there. Angel and Jerome Lewis were wonderful. Do NOT appreciate having to deal with AI. It seems like all the customers HATE it, yet you do it anyway.
Last time I went there, they reported the wrong mileage to you guys on Carfax, now this time I went in for an oil change they said nothing else needed to be done when they did their inspection even the director. Joshua went back to make sure everything was done properly and checked properly then we get a video where the technician says the air filter needs to be changed and a few other things but they said everything was OK nothing needed attention and on the service paperwork it said everything was ok. Also, you can hear th... read more
Business response:
To address the discrepancies you mentioned, we encourage you to reach out directly to Joshua Montgomery, our Customer Relations Manager, at JMontgomery@vtaig.com. He will be happy to look into this further and ensure everything is properly resolved.
They need to improve their customer attendance. My truck was ready one hour before and they never advised me.
Business response:
Thank you for your feedback. We apologize for the lack of communication regarding the early completion of your truck's service. We understand the importance of keeping our customers informed and will work to improve in this area. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com, and he will be happy to assist you further and address any concerns you may have.
I was sold a defective car with issues that should have been fixed before the purchase. The dealership did not make it right. The associates violated Privacy laws by sending theirselves pics of buyers personal information. I spoke to the manager but he did not resolve anything.
Business response:
Thank you for sharing your concerns. We take your feedback seriously and would like to address the issues you've raised. Please contact Sam Bunte, Fleet Manager, at Sbunte@vtaig.com to discuss further.
I loved that a recall enabled my car to be repainted, however the front bumper was not repainted! If it was not included I should have been told so that I could have had it done too. Car is making noise and will have to take it back to solve problem--should have been caught before I picked up the car. This is the second time I will have had to go back for something that was not done.
Business response:
Thank you for your feedback. We appreciate your comments regarding the repainting of your car and the issues with the front bumper not being addressed. We understand how frustrating it is to have to return for additional service, and we apologize for any inconvenience this has caused. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com for further assistance.
I had 1:30 appt for oil change and tire rotation, my car was ready at 4:00 pm, after a 2.5 hour wait, why bother to make an appointment! That's ridiculous. Then when I got in my car the engine light came on and my car was idling ruff, turns out the loosen the vacuum hose when they did the fluid fills under the hood! How could anyone drive my car to the pick up lane and not notice that?
Business response:
Thank you for your review. We sincerely apologize for the extended wait time and the issue with your vehicle following your service appointment. We take your concerns seriously and would like to address the situation promptly. Please reach out to Joshua Montgomery at JMontgomery@vtaig.com, and he will assist you in resolving this matter as quickly as possible.
Friendly staff, but they took forever. I did arrive early, but they said no problem and that it should be done in 30 minutes to an hour. Ok typical time for most services. I was there for 2 hours and never received updates until I went up and asked. The overall work and atmosphere was good, they just take their sweet time.
Business response:
Thank you for sharing your feedback with us. We are glad to hear that you had a positive experience with our staff and the overall work performed. However, we sincerely apologize for the delay and lack of communication regarding the service time. We understand how important timely updates are, and we truly regret that we did not meet your expectations in this area. We would appreciate the opportunity to discuss this further and improve your future experiences. Please feel free to reach out to Joshua Montgomery at JMontgomery... read more
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,579 reviews.
When is Seminole Toyota open?
Seminole Toyota is open now. It will close at 9:00 p.m.