Silver Legacy Resort & Casino

Business response:

We are delighted to hear you had good times in Reno! We appreciate your feedback about the smoky atmosphere and are glad you enjoyed our convenient location and dining options. 

Business response:

We appreciate your input and are glad you had a wonderful time! We understand signage could be clearer for navigation. Your feedback about the location and the need for better directional signage to help guests find their way around is valuable to us. We recognize that clear signage is important for ensuring our guests can easily locate different areas and amenities throughout our facility. Thank you for taking the time to share your experience with us, and we're pleased that despite the navigation challenges, you were able ... read more

Business response:

We are delighted to hear you loved your room! Your positive feedback about the excellent accommodations truly means a lot to us. We appreciate your feedback about the elevator wait times and will share this with our team to ensure we can address this concern. Thank you for taking the time to share your experience with us, and we're so pleased that despite the elevator wait times, you had a wonderful stay and loved your room. 

Business response:

Your feedback is invaluable to us. We apologize for the issues you experienced during your stay. We are truly sorry that our staff did not provide you with the welcoming service you deserved and that you felt they were not happy to see you. Additionally, we sincerely regret that your room was not cleaned despite your request, and that you had to search for clean towels yourself. The lack of fresh coffee pods in your room is also unacceptable. These service lapses do not reflect the standards we strive to maintain. We appreci... read more

Business response:

We genuinely admire your feedback, Johnnie! We're so pleased to hear that you found our casino hotel nice and had a very good experience overall with us. We truly appreciate you taking the time to share your thoughts about your stay. We sincerely apologize about the TV noise from neighboring rooms that you experienced during your visit. We completely understand how disruptive this can be to your comfort and relaxation. We want you to know that we're actively working on soundproofing improvements throughout our property to e... read more

Business response:

Wir freuen uns sehr, dass Sie einen so angenehmen Aufenthalt im Silver Legacy Resort & Casino hatten. Besonders freut es uns, dass Sie unsere kostenlosen Parkplätze als praktisch empfunden und die hervorragende Organisation während Ihres Besuchs geschätzt haben. Ihr positives Feedback zu diesen Aspekten unseres Hauses bedeutet uns sehr viel. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.