Silver Legacy Resort & Casino

Business response:

We are disappointed to hear about the clogged sink during your stay. We sincerely apologize that this issue affected your otherwise great experience with us. A clogged sink is certainly not the standard we strive to maintain, and we understand how frustrating this must have been for you. We take all maintenance concerns seriously and will ensure this matter is addressed promptly. Thank you for bringing this to our attention, and we appreciate you taking the time to share your feedback with us. 

Business response:

Thank you for your wonderful feedback! We're glad you enjoyed your stay with us. It's fantastic to hear that you found your room to be big, clean, and very comfortable, and that you appreciated the fantastic view and bathtub. We truly appreciate you taking the time to share these positive aspects of your experience. We also want to thank you for bringing the light switch issue in room 3600 to our attention, as this type of feedback helps us identify areas where we can improve our guests' experience. We're delighted to know t... read more

Business response:

We are glad to hear you found the room clean and wonderful. It's always rewarding to know that our housekeeping team's efforts in maintaining cleanliness are appreciated by our guests. Your feedback is important to us, and we will take note of your comments about the bed. We understand that comfort preferences can vary from guest to guest, and we genuinely appreciate you taking the time to share your honest experience about the bed's comfort level for both you and your husband. Your insights help us understand what aspects o... read more

Business response:

We're thrilled to hear you found our resort exceptional! Thank you for letting us know. It's wonderful to hear that you noticed how clean everything was - we take great pride in maintaining high standards throughout our facilities. We're also delighted that our staff was friendly and able to help you with an upgraded room. Your positive feedback about both the cleanliness and our team's helpfulness truly means a lot to us. 

Business response:

We're privileged to hear that you enjoyed your stay at Silver Legacy Resort & Casino. Thank you for sharing your experience! It's wonderful to know that you appreciated our old hotel lobby - we take great pride in maintaining that classic atmosphere. We're especially delighted that your room exceeded your expectations and that you found it to be really nice and up to date in every way. Your feedback about the room being a total surprise in the best possible way truly means a lot to us. We look forward to welcoming you back w... read more

Business response:

Thank you for bringing this to our attention. We're glad you enjoyed the location and room decor. It's wonderful to hear that you found your room to be large, clean, and nicely decorated, and that you appreciated our convenient location next to the many activities and restaurants in the area. We sincerely apologize that the mattress in your room did not provide the comfortable sleeping experience you deserved during your stay. Your feedback about the mattress being too hard and springy is valuable to us, and we will certainl... read more

Business response:

Hartelijk dank voor het delen van uw ervaring bij Silver Legacy Resort & Casino. We zijn blij te horen dat u heeft genoten van uw verblijf in Reno en dat u twee fijne dagen bij ons heeft gehad. Het is geweldig om te horen dat u alles netjes en goed onderhouden vond tijdens uw bezoek. We zijn ook blij dat u tevreden was met de kamergrootte en een fijne ervaring had in ons casino. We stellen uw feedback over uw verblijf zeer op prijs en we zijn blij dat we u een plezierige tijd hebben kunnen bezorgen tijdens uw bezoek aan Reno... read more

Business response:

Thank you for your wonderful feedback on your 20th anniversary stay at Silver Legacy Resort & Casino. We appreciate your review and are glad you had a great time.