Silver Legacy Resort & Casino

Business response:

Your thoughts are truly important to us, Anthony, and we sincerely appreciate you taking the time to share your experience with us! We're really sorry to hear that the room air conditioner fell short of your expectations and that certain amenities were not as available as you would have liked during your visit. We completely understand how these things can impact your overall experience, and we regret any inconvenience this may have caused you. On the brighter side, we're genuinely glad to hear that the location, the variety... read more

Business response:

We are overjoyed to hear you had a great time, Freddie! It truly means a lot to us to know that you enjoyed your experience with us, including our price, location, and accommodation. We take great pride in ensuring that every aspect of your visit meets your expectations, and we are so glad it all came together for you. We absolutely can't wait to welcome you back soon and look forward to making your next visit just as memorable and enjoyable as this one! 

Business response:

We are delighted to hear your stay was wonderful, Mary. We regret the cigarette smoke disrupted your non-smoking room experience and will address this promptly. 

Business response:

Thank you so much for taking the time to share your feedback with us, Richard! We deeply cherish your kind words and are truly grateful that you chose to spend your time with us. We are so pleased to hear that you found everything clean and enjoyed the variety of food we had to offer — that means a great deal to our team. We do sincerely apologize for the slight discomfort you experienced with the bed being a little lumpy, and we want you to know that we are looking into the bed comfort to ensure a better experience. We are ... read more

Business response:

Thank you for sharing your experience, Peralta! We are absolutely delighted to hear that the chicken and our representative made your stay so memorable. It's wonderful to know that our representative was very helpful and made your experience a breeze. We are also glad that your time with us, although it ended quickly, was a wonderful one. We hope to have the pleasure of welcoming you back for another memorable stay with us soon!